Customer Service Sales

Johanna Johnson

**** ********* **

Las Vegas, Nevada, 89178

Home: 702-***-****

Cell: 702-***-****

Email address **********@*****.***

Objective

To obtain a challenging position where proven skills and experience can be utilized.

Summary of qualifications: work well under pressure and able to analyze and solve problems

recognizing the importance of accuracy in my job as a collector, team lead and supervisor.

Work experience:

Weserveinc. usher on the buddy system at different concert events

Professional Recovery Services

06/2011- 06/2012

Collector

Handled inbound and outbound calls collecting on past due credit card accounts and bank loans,

skip traced addresses and phone numbers.

J and R Property Management

Office Management

08/2009-03/2010

Input data into system, downloaded photos of properties, print daily work load for employees, set

up appointments, talked with clients and potential clients, set up work schedules and payroll.

Sprint Nextel 08/08-08/2009

Business Care Rep

Handled incoming calls from business customers activating new accounts helping customers to

do phone swaps taking payments helped with price plans and changes analyzed accounts for the

customer

Wyndham Consumer Finance 11/05- 05/08

Level 2 Collector /Team Mentor

Inbound and outbound calls collecting on accounts 120 days past plus assisted with training of

new hires and team members input daily checks in the system on a daily basis as acting

coordinator, coaching and developing skills of my teammates

Westgate Resorts 06/04-11/05

Owner Relations /Collections

Booked reservations deposit weeks /collected past due mortgage loans and maintenance fees and

current and past taxes from owners.

Sunterra Financial Services 11/01-11/03

Collector /Team Mentor

Collected on mortgage loans and taxes mentored team members and new hires.

Customer service rep

Booked reservations for owners, deposited weeks assisted with other reservations through other

systems Interval International exchange.

Clientlogic 08/01-12/02

Technical support; handled all calls regarding Earth link search engine and ISP set up browsing

the internet helped customers to set up email, and any issues pertaining to extracting off of the

computer,

Customer service for Dell computers inbound and outbound calls regarding orders, shipping

information and refunds

National Audit Defense 09/99 -11/01

Supervisor: scheduled team shifts, handled inbound escalation calls regarding taxes and

exemptions, handled all cash transactions supervised team of twelve, screened and hired new

employees. Coached and trained all team members.

Mountaintop Faith Ministries

Volunteer in the bookstore as a cashier handling media sales and other misc. items

Volunteer in the finance department counting money and preparing bank deposits

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