Sales Customer Service

Donald Gregory Moss

Cell: 403-***-**** ****.***.*@*****.***

Professional Profile

General Manager of Sales and Fixed Operations

Core Professional Competencies Include but not limited to:

Graduate from J Dance Leadership training.

WWDB Qualified Speaker on Business acumen, and Professional Relationships

Understand B2B strategies and technical requirements

Top business and Sales Negotiator

Process development and Implementation

Strategic Sales & Marketing Campaigns

Inventory Management and Display Strategies

Budgeting, Forecasting, & Vision Planning

Key Account Acquisition & Retention

Staff Development & Management

Executive Presentation & Negotiations

Prospecting & Lead Generation

Cross- Functional Leadership and Motivation

Customer Relationship Management

Establish Staff and Account Positive Relationships

Establishing Top Levels of Customer Satisfaction Ratings

Inspirational leadership skills

Professional Speaker on personal development and Motivation, and Leadership

Skill Highlights

Demonstrated outstanding leadership skills by installing a Corporate Vision of achieving the highest National Level of Increased Sales year over year in Canada, plus establishing Record Customer Satisfaction Index Best in Canada.

Strong influence in supporting Corporate Causes, providing strong ties with corporate beliefs and effective Public Relations.

Management of Social Medial Marketing, News Paper, and Television has been key indicators for Product awareness and Increased sales.

Sales Trainer in negotiation and closing, probing, presentation, account management, strategic marketing, print and other media advertising.

Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments.

Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits.

Hiring and monitoring the performance of the department managers, holding weekly/ daily sales meetings with inspiration and process training.

Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized.

Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.

Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.

Core Accomplishments

#1 Top Retailer in Canada for 2 International Luxury Automotive Brands

North American Top Motivational and Inspirational Speaker for the WWBD Group

Presidents Award for Outstanding Commitment for a Cause (Home Builders Association)

Regional Sales Award for Best Independent Business on Vancouver Island ( AutoStock)

Top Innovator in local new Business start ups.

PROFESSIONAL EXPERIENCE:

General Sales Manager/ Business Development

New West Truck Centers, Freightliner, Fuso, Sport Chassis

July 2014 to Nov. 2014 (Contract)

Increased Sales Growth by 55% year over Year

Developed New Sales Process’ for the sales Team

Created marketing plans, designed new website design, and created a CSI response process.

Negotiated new Dealer Franchise agreements and implementation.

General Sales and Service Manager/ Assistant General Manager

Land Rover Calgary – Calgary Alberta

February 2013 to June 2014

Sales Increase of over 75% year over year

Process development implementation

Identify profit centers and maximize profitability

CSI review, change existing strategies and create new process to achieve top industry levels.

Inspire staff to reach for a Common

Provide leadership training for all departments.

Director of Sales and Fixed Operations

Victoria Premium Ltd. – Victoria, BC

September 2010 to November 2012 (Sold my Interest in the Company)

Built and Created a Premium Luxury Dealership, unique to Vancouver Island.

Developing strategy, tactics, sales plans and profit targets

Developing relationships with clients

Identifying and reporting on business opportunities in target markets

Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices

Maximising new business development opportunities

Overseeing a sales team

General Sales Manager,

Jaguar Land Rover Victoria – Victoria, B.C.

June 2004 to June 2010

In 18 months became #1 Retailer for Canada, from #30th in ranking to #1

Ensure the dealership meets or exceeds its objectives: sales targets, profit targets, quotas, and customer service (CSI), etc.; through planning, organizing, coordinating and measuring the activities of the vehicle sales department and business office.

Oversee all sales processes with respect to vehicle delivery, inventory management, floor and lot management, customer handling, and payment collection; oversee vehicle preparation for retail display, ensure safety inspections/reconditioning to company standards, and pricing to VSA standards.

Manage correspondence with factory/manufacturers with respect to programs and campaigns.

Promote the dealership by setting an example for staff to deliver a high-quality standard of service and presentation that exceeds expectations; pro-actively seek ways to improve customer experience.

Establish high level of motivation and teamwork among departments; ensure that the sales department works amicably with all other departments and generates income through effective delegation and control; ensure all sales staff have VSA certification, fully participate in training, and are appropriately supervised and mentored.

Contribute to mid- to long-term strategy for the dealership, setting management targets, and monitoring the services provided.

Provide advice to the Group management on course correction, cost effectiveness and proactive/creative responses to evolving market circumstances.

Seek to create and maintain a culture of exceptional customer service.

President

Canadian Auto Glass/ No Limit Auto Accessories

BC Division, Victoria, Langford and Vernon BC

January 1 1990 – May 2004

Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.

Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.

Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.

Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.

Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.

Maintains quality service by establishing and enforcing organization standards.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

U of Victoria

Victoria, BC, Canada

Economics / Real Estate

Camosun College

Victoria, BC, Canada

Construction

GED Professional Accreditation

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