Inside Sales experience in several different industries
Resume:
Sheri Paschen
Troy, MI *****
************@*****.***
SALES MANAGER
CLIENT RELATIONSHIP MANAGEMENT ( ACCOUNT MANAGEMENT
Sales and Business Development professional with specific expertise in the
sales process from order entry through customer service. Operational
knowledge of lead generation, understanding of customer needs and
requirements with the proven ability to provide accurate quotes and product
information to customers. Proven success in ability managing the entire
sales process from prospecting through closing within a high transaction
environment. Core competencies include:
Business Development Revenue Growth
Sales Presentations Sales Forecasting
Sales Cycle Strategy / Management Needs Assessment
Territory Management Mentor / Coach / Train
Contract Negotiations Customer Service
PROFESSIONAL EXPERIENCE
TRE / Steris Corporation, Detroit, MI 2009 -
2014
Inside Sales
Interfaced with Medical Hospitals and Facilities for repairs, appointments,
and a variety of services offered by STERIS.
. Set up Preventative Maintenance Programs and scheduling for repairs.
. Received, reviewed, and processed documents from the Medical Facilities
prior to registering them in the TRE / STERIS System.
. Received, reviewed, and processed registrations, contracts and billing
information from the Medical Facilities.
. Processed confirmation of facility contracts and pricing documents.
. Provided continuing follow-up and support to the Billing Department to
ensure timely facility invoicing.
. Worked extensively with the Customer Service Team to ensure all documents
were done in a timely manner.
. Troubleshot to assist facilities with issues.
. Utilized Facility Tracking system and database.
. Maintained and updated facility information on Excel Spreadsheet and in
the Internal Database System.
. Prepared and maintained daily and weekly updates to management.
. Trained new employees.
. Set up and maintained Office Supplies and Orders.
. Regularly exceeded the recommended contacts per day. Set at 30 contacts
per day, contacted 45-50 per day.
. Provided additional billings of approximately $90,000 in Medical
Facilities Preventative Maintenance and Repairs.
. Serviced 75% of facilities assigned to territories.
Covisint, Detroit, MI 2001 - 2009
American information technology company, established in 2000 by a
consortium of organizations, including General Motors, Ford, and
DaimlerChrysler. Initially focused in the automotive industry, they
expanded into healthcare, oil and gas, government, and financial services.
Solutions Analyst / Inside Sales
Interfaced with "Big Three" Automotive Clients and their suppliers,
presenting packages and programs offered by Covisint.
. Set up Health Care Providers with Medical Transcription Services.
. Received, reviewed, and processed documents from suppliers prior to
registering in the Covisint Application or Portal.
. Received, reviewed, and processed registration, billing, and EDI
Information from customers.
. Processed confirmation of customer contract and pricing documents.
. Assisted companies with Online Registrations.
. Provided continuing follow-up and support to Billing Department to ensure
timely customer invoicing.
. Worked extensively with Customer Activation team to ensure all migrations
were done in a timely manner.
. Assisted suppliers with navigation issues through Covisint portal, The
Problem Solver Application, The Supplier Connection Tool, and ED
Application.
. Troubleshot to assist suppliers with issue.
. Utilized supplier tracking database.
. Maintained and updated supplier information on an Excel spreadsheet and
in Sales Force.
. Trained new employees.
. Regularly exceeded recommend contacts per day. Set at 20 Contacts per
day, contacted 50-60 per day.
. Provided additional billings of approximately $60,000 in Automotive and
Health Care Contract Sales.
. Enabled 88% of Companies of OEM Backed EDI Application.
EDUCATION
High School Diploma
Troy High School, Troy, MI
PROFESSIONAL EDUCATION
Closing and Presentations: Salesforce.com on-line
Medical Sales Training: TRE, Hillsborough, NJ
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