Customer Service Operator

Austin C. Shelby

*** * ******** *** * Mansfield, Il 61854

(C) 217-***-****

******.*********@*****.***

PROFESSIONAL SUMMARY

. Two years experience as a help desk operator for 1St BN 12 MAR; With

1.5 years' experience with satellite communications. And 1.5 years'

experience as a Cyber Network Operator.

. Outstanding leadership and personnel management skills including

mentoring, oral and written counseling.

. Excellent knowledge and hands on experience with Communication skills

and computer networking skills.

. Well organized and have consistently demonstrated the ability to

prioritize numerous projects simultaneously and adhere to timeliness.

Experience

08/2011-08/2013 US Marine Corps

. Highly skilled LcPL (E-3) with proven excellence in leadership and

work ethic to accomplish the mission at hand.

. Maintained a Secret security clearance.

. Specialized as a Cyber Network Operator

. Extremely dedicated leader; have lead and operated in 5 field

operations setting up a network in order to establish satellite

communications, with a success rate of 100%.

. Worked as a computer help desk operator for my Battalion, where I had

to be a customer service reprehensive in order to help anyone with

computer issues.

EDUCATION

USMC Combat Lifesavers

Course Mastered in learning how to save ones life

when in combat.

This Course had a lot of hands on opportunity when it

comes to giving an IV; properly placing a turnequate

on a human limb; accurately performing a tension

pneumothorax

USMC Cyber Network

Operator Course Learned how to properly set up a network; Network a

Printer. Subnet IP addresses in order to correctly

configure

Computers. Obtained the following certifications: A+

Certification; Data Systems Technician

USMC S.W.A.N Course

Learned how to set up and operated on Satellite

Communication gear.

High School General studies. Charleston, IL

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