Customer Service Representative
Resume:
Lisa Marie Du Toit
Henderson, NV *9015
Cell Phone: 702-***-****
Email: *****************@*****.***
Objective: To obtain a long term position with a well- established and reputable company with whom I
can grow both professionally and personally.
Summary of Qualifications
• Self- motivated, able to learn anything by my own initiative.
• Excellent record of dependability.
• Outstanding communication skills, both one on one and groups.
• Enjoy a dynamic and challenging work environment.
Supervision and Training
• Trained and supervised 5 employees that made up the customer service and sales support office of
a wholesale paging company.
• Delegated jobs in accordance with the employees individual skills and abilities for maximum
efficiency and economical effectiveness.
• Trained employees in developing and maintaining good customer relations and how to effectively
negotiate and resolve customer service issues.
Administrative Experience
• Provide support to upper management by handling all routine and administrative work, such as
coordinating office services, maintaining records, tracing information, coordinating details of
business trips and organizing special projects.
• Communicate with counterparts in other departments and retrieve information through
establishing a network.
• Read and condense lengthy documents and proofreading.
Employment History
2013 - 2014 Alamo Casino - Bartender/Cashier
Duties included: Serving beverages to customers, monitoring alcohol intake, check ID's, cash payouts,
cash reconciliation.
2012 - 2013 Travel Centers of America - Cashier
Duties included: Selling convenience store items to customers, prepare food items, stocking, setting up
fuel stations for truckers.
2010 - 2011 Terrible Herbst - Cashier
Duties included: Selling convenience store items to customers, prepare food items, stocking, selling fuel.
2007 - 2008 Shoes for Crews - Data Entry/ Customer Service Representative
Duties included: Taking orders for slip resistance shoes, explained the benefits and disadvantages of
products as it pertains to each work environment
2005 - 2007 Target Corporation - Shoe Specialist
Duties included: Maintained departmental presentation, signs, stocking, shelving, and inventory control.
2004 - 2005 Armed Forces Loans - Customer Service Representative
Duties included: Answered all incoming calls, prepared documents for loan processing, made follow up
calls, verified information on loan applications, called references, pulled credit reports and maintained file
room.
2000 - 2003 Drive Time Car Sales - Senior Office Coordinator/ Front End Collections
Duties included: Posting all walk in, dropped, and mailed payments. Prepared loan packages for scanning
and forwarding to main office for approval and maintained customer files. Contacted customers who were
behind in their payments for settlements or payment arrangement, payment negotiation, skip tracing,
credit checks and information verification.
1997 - 2000 NOS Communications - Customer Service Representative/Special Billing Services
Duties included: Taking calls from customers regarding their long distance phone service, including
changing, adding or cancelling service. Worked with local phone carriers to connect, disconnect, add or
change service. Monitored account activity. Special billing services duties included: Taking calls from
customers who either had questions regarding their bills, or wanted to dispute their bill or wanted to
cancel and settle their account. Price negotiation, offers of compensation if warranted and legal
documentation.
*Moved from Southern California in late 1996, where I co-owned and operated a wholesale paging
company and answering service from 1990 to 1995. Programmed voice mail systems and did the voice
over for the pre-recordings. Also have experience as an entertainment director, band management, and
restaurant hosting.
**Nevada State Licensed Insurance Agent/Life & Health.
**Current TAM, Health and Sheriffs cards.
Contact this candidate