Customer Service Sales

Naz Ismail

Windsor, ON

*******@*****.*** - 519-***-****

WORK EXPERIENCE

CSR

RBC - Windsor, ON - January 2014 to December 2014

Handle transactions and answer customer queries

Decipher customer needs and offer the best solution based on proper company policies

Effectively communicate ideas, suggestions and answers

Refer customers to people who specialize with the type of problem or query they present

Complete complex money-related transactions

Offer upgrades and new banking services or products

Responsible for proactively initiating phone calls to book appointments with clients to discuss their needs and

to offer financial solutions

Demonstrate a strong code of ethics while adhering to and protecting client privacy

Sales Consultant

Sutherland Global Services - Windsor, ON - October 2013 to January 2014

Matching the customer’s needs to the right product.

Willing to approach customers and able to close a sale.

Working as part of the sales team providing excellent customer service.

Excellent product knowledge.

Occasionally negotiating with customers on price.

Dealing with and resolving customer complaints and concerns.

Building a great rapport with customers.

Having team meeting and sharing best practice ideas with colleagues.

Adherence to all Company policies and procedures.

Maintaining very high merchandising standards.

Analyzing sales statistics and determining sales potential & inventory requirements.

HR Junior Expert

OMV Petroleum Exploration GmbH - IRAQ - February 2012 to February 2013

• Managed all human resource functions including identifying, coordinating, and managing costs of all training

and learning activities, and facilitating HR strategies and policies.

• Maintained all payroll related functions, encompassing revision and implementation of compensation and

benefit plans, and employee appraisals for annual salary review process.

• Fully facilitated the recruitment and employee life cycle from the development and implementation of the

recruitment process to on boarding and performance management.

• Ensured proper job analysis and development of job descriptions for all existing and new positions. Supports

and guideline management for development and updates of job description.

• Coordinated annual performance appraisals and annual salary review process.

• Participated in, or managed special HR projects

HR Assistant

OMV Petroleum Exploration GmbH - IRAQ - February 2011 to February 2012

• Provided general administrative support such as reporting, arranging meetings, maintaining employee files,

and tracking deadlines.

• Assisted in the recruitment process, including the induction of new employees

• Maintained accurate annual, sick and long service leave records.

• Produced and maintained human resource organization charts.

• Assisted with employee relations, team building and social functions.

Administrative Assistant

YMG Group Ltd - IRAQ - December 2010 to February 2011

• Managed incoming memos, submissions, and reports to determine significance and plan distribution.

• Open, sort, and distribute incoming correspondence, including faxes and email.

• Performed general office duties such as ordering supplies, maintaining records management systems, and

performing basic bookkeeping work, prepared invoices, reports and financial statements.

• Provided support for meetings including preparing agendas and making executive travel arrangements.

• Translated official documents in Turkish, Kurdish, Arabic, and English

Restaurant Assistant Manager

Sana Grill - Hamilton, ON - January 2010 to October 2010

• Managed daily operations including the selection, development and performance management of

employees.

• Oversaw inventory management, and ordering of food and supplies.

• Maintained financial documents and personnel/payroll related duties, in accordance with policies and

deadlines.

• Maintained professional restaurant image, including restaurant cleanliness, appearance standards, and

quality of food preparation and service.

• Ensured positive guest experience, responded to complaints and taking action to provide a positive

experience

Store Manager

MANGO Fashion - IRAQ - June 2009 to December 2009

• Responsible for the day-to-day running of stores or departments

• Managing and motivating a team to increase sales and ensure efficiency

• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance

reviews, as well as providing or organizing training and development

• Organizing special promotions, displays and events

• Attending and chairing meetings

• Maintaining awareness of market trends in the retail industry.

• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring,

and appraising job results.

• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances;

initiating corrective actions.

• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales

promotion; authorizing clearance sales; studying trends.

Interpreter Translator

Bicirium - IRAQ - January 2009 to June 2009

Work directly and assist, perform immediate interpretation from/to Turkish to Kurdish and/or Arabic. Work with

trust on official documents, and assist general filling.

Customer Service Agent

Austrian Airlines - IRAQ - January 2008 to December 2008

Work on daily basis as ticketing and reservations assistant responsible for client care and assist Ticketing Staff

on their daily work. Receive phone calls; communicate with the clients regarding the reservations. Assist the

Ticketing & Reservations Supervisor with the stock control,

Daily, weekly and monthly sales reports. Coordinate with Sales & Marketing on daily, weekly,

bi-weekly and monthly reports. Closely work with trust and confidence with our Agent Office and Ticketing &

Reservations Officers and Staff

Executive Assistant

NEKTAR CO. - IRAQ - January 2007 to December 2007

Work directly for and assist, report directly to the General Manager and provide day-to-day administrative

assistance. Ensure all marketing materials are translated into Arabic and Kurdish while maintaining the

document’s communication objectives – provide professional input when/where necessary. Maintain the

Project Team’s general filing. Assist in photocopying, scanning, and distributing documents. Assist in offers/

contracts preparation and amendments and maintain a monitoring system for contract expiration.

EDUCATION

BSc in Business Management

University of Sallahaddin - IRAQ

2004 to 2007

LINKS

http://www.linkedin.com/profile/view?id=171840736&goback=

%2Enmp_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1&trk=spm_pic

ADDITIONAL INFORMATION

Language Skills

English, Arabic, Turkish, Kurdish

Independent Coursework

HSSE Management System

First Aid & Basic Life Support

Basic Fire Fighting

Oil & Gas Orientation

Effective Office skills

Human Resources Professional

People Management

Human Resources Management

Contact this candidate