Customer Service Insurance Agent
Resume:
Shicola Washington
**** * **** *** *** ***, Fresno CA 93722
**********@*****.***
Objective: To obtain a new and challenging position with a company where I
can grow personally and financially.
Skills and Abilities:
Powerful sales and persuasive skills Excellent telephone skills
Ability to facilitate large groups
Strong problem solving skills Excellent Computers skills Goal
Oriented Hippa Compliant
Great time management skills Thorough presentation skills 10
key by touch Fast typist
Excellent communication skills People Soft Oriented Fast learner
Multi tasks
Licensed life and Health Insurance Agent
Licensed Real Estate Agent
Experience:
Insurance Agent/Humana - October, 2010/Present
Duties: Sales-Medicare Supplements, Medicare Advantage, Critical Illness,
Life Insurance, Health Insurance, Vision Insurance, Dental Insurance,
Annuities, Long Term Care and Final Expense Insurance, all aspects of
enrollment and customer service, facilitate group seminars, create and
maintain business plan, maintain and report stats and operating systems,
provide in home visits to clients, liaison between client and health care
services, attend out of city and state trainings, exceed monthly sales
goals, earns more than half of yearly salary through referrals, as of 2013
also contracted with and selling for Blue Shield, Easy Choice, Health Net,
AARP and United Health.
Personnel Assistant/Volt Workforce Solution-Temp Job - October,
2008/February, 2009
Duties: Answer multi-phone lines, screen and triage calls be importance,
filing, scheduling appointments, purchasing and ordering supplies,
prequalifying candidates for services, assisting candidates with
application process, disturbing and mailing paychecks, all aspects of
customer care and administrative duties.
Account Executive/Seccion Amarilla; Spanish Yellow Pages - March,
2008/October, 2008
Duties: Assist local business owner in advertising and marketing, print and
online, extensive cold calling, account management, ad design, knowledge of
pay per click, attend networking mixers and meetings.
Account Executive/Clear Channel Radio - January, 2007/March, 2008
Duties: Assist local business owners in advertising and marketing,
education on current market and target audience, goal setting, creative
writing of commercials, statistical reports, tracking growth.
Community Mental Health Specialist/Case Manager Fresno County Mental Health
- October, 2000/October 2006
Duties: Manage case load of mental health clients, facilitate groups,
transportation, statistical reports, charting, auditing, training, linkage
and consultation, arrange appointments, evaluations of clients, tracking
paperwork
expiration dates and renewing them, assisting with housing, food and other
referrals.
Office Assistant II Fresno County Mental Health Crisis Response Team - May,
1999/October 2000
Duties: Answering multi-line phones, screen and triage calls, take and
disturbing messages, billing, filing numerically and alpha, requesting,
tracking, picking up and returning medical charts, preparing documents,
scheduling doctor appointments, purchasing and ordering supplies, note
taking, dictation, preparing minutes and agendas, tracking vehicle control
log, quarterly reports, statistics, typing transports, mileage and other
reports.
Reservation Clerk Yosemite Concession Services Yosemite National Park -
March, 1997/April 1999
Duties: All aspects of customer service, data entry, manual filing, ten key
by touch, switchboard, operation of various office machines, scheduling
hotel/motel, camping and tour reservations and selling gifts certificates.
Education: Fresno City College, San Joaquin Valley College-Travel
Administration-Graduate, Edison High School-Graduate
References: Available upon request
Contact this candidate