Customer Service Office
Resume:
Elizabeth Fields
Lakewood, Ohio 44107
acgtkq@r.postjobfree.com
SUMMARY
. Fifteen years of experience providing administrative support to
professionals of all levels
. Excellent communication skills; able to listen and respond effectively
to customer inquiries
. Strong organizational skills; able to prioritize a heavy workload and
meet production deadlines
. Maintains a professional demeanor in all situations; able to assist
clients face-to-face, over the phone and/or email
. Extremely friendly and personable candidate with upbeat and positive
working attitude
SKILLS
. Microsoft: Word, Excel, Outlook, office machinery including faxes,
copiers and multi-line telephone systems
EXPERIENCE
Eclaro International, Inc, 450 Seventh Avenue, Suite 506, New York, NY
10123 2/4/2013 - 3/21/2014
Temporary position for New York Life Annuities New Business Policy Assembly
. Print, assemble and bind annuity policies for shipment to agents and
consumers
Pionear Recruiting, 440 South Church Street, Suite 200, Charlotte, NC 28202
7/30/2012 - 11/30/2012
Temporary Receptionist assignment at Bank of America
. Greeted consumers visiting the site
. Answered phone
. Ordered supplies and tech services
. Processed expense reports
Omni Park, 27801 Euclid Ave., Suite 600, Euclid Ohio 44132
04/2011-01/2012
Client Care Coordinator
. Scheduled home health care aides to service consumers
. Maintained 96-98% staffing goal
. Maintained communications regarding consumer information to Case
Managers and Nursing Department
. Verified Medicaid eligibility on a monthly basis
. Input initial Intake data for new consumers
Willcare, 26250 Euclid Ave., Suite 901, Euclid OH 33132
09/2003 - 03/2011
Receptionist
. Greeted persons entering establishment
. Determined nature and purpose of visit while providing excellent
customer service
. Routed telephone calls, handle incoming and outgoing mail
. Ordered office supplies and maintain office equipment
. Answered phones, set appointments and provided customer service
. Listened and resolved complaints from customers or the public
. Filed and maintained records
. Provided information about establishment, such as location of
departments or offices, employees within the organization, or services
provided
. Collected, sorted, distributed, or prepared mail, messages, or courier
deliveries
. Received payment and recorded receipts for services
Catholic Charities Health and Human Services
08/1994 - 02/2003
Administrative Assistant / Receptionist
. Routed telephone calls
. Handled incoming and outgoing mail
. Maintained office equipment
. Extensive desktop publishing (i.e. flyers, brochures, miscellaneous
office publications)
. Office supplies program packets
. Helped to set up and maintain databases using Access
. Responsible for general staff support
Community Guidance, Incorporated 02/1991
- 12/1994
Office Manager / Receptionist
. Typed correspondence and scheduled meetings and minutes
. Responsible for monthly reports to CCADASB, ODADAS, CMHA, Adult
Probation and Adult Parole
. Monitored weekly urinalysis
. Transported and kept records of results
. Maintained departmental policies and procedures manuals
. Gathered data and prepared monthly departmental reports
. Maintained office supplies and office mail
. Distributed bus tickets
. Routed telephone calls
. Maintained office equipment and client records
EDUCATION
Tri-C County Community College Graduated
5/15/14
. Received Associate of Arts Degree: Major in Sociology and minor in
Psychology with the intent of pursuing a Bachelor's Degree.
Elyria High School
High School Diploma
References:
Lisa Clark
WillCare
26250 Euclid Ave., Suite 901
Euclid, Ohio 44132
acgtkq@r.postjobfree.com
Sarah Thomas
Bank of America, Suite 301
6100 Oak Tree Blvd.
Independence, Ohio 44131
acgtkq@r.postjobfree.com
Regina Stackhouse
WillCare
26250 Euclid Ave., Suite 901
Euclid, Ohio 44132
acgtkq@r.postjobfree.com
Angela Kirk
Minister at Original Church of God
207 Blaine St.
Elyria, Ohio 44035
acgtkq@r.postjobfree.com
Virginia Deeks
Catholic Charities Health & Human Services
Marriage & Family Office
7911 Detroit Ave.
Cleveland, Ohio 44102
Brenda Lindenmeier
307 Rowan Drive
Berea, OH 44017
Contact this candidate