Customer Service Company

Derica Johnson

CSR * Financial Care Specialist - T-Mobile

Helena, AL

*************@*****.*** - 205-***-****

My career objective is to obtain an entry-level job position with a company where I can strive to provide

extraordinary customer service and leadership while upholding high company standards.

WORK EXPERIENCE

CSR 1 Financial Care Specialist

T-Mobile - Hoover, AL - March 2014 to Present

Universal call center representative

• Handled past accounts, billing disputes, or other financial services

• Lead in evaluating and modifying consumer accounts

• Expertly balancing customer needs within T-Mobile policies

• Successfully collected payments on past due accounts and approved account credits

Wait Staff Banquet Serving

Greystone Golf & Country Club - Birmingham, AL - October 2012 to February 2014

Primary responsibility included setting up events and weddings.

• Staffed in areas to work daily golf services

• Maintained professional relaxing environment for club members

• Provided World Class Customer Service to members

• Engaged and interacted and lead peers

• Developed a close relationship with the members of the golf course

• Excelled in teamwork to provide the best Customer Service

Acquired Education on Bartending and Service

California Pizza Kitchen - Hoover, AL - March 2012 to February 2013

Worked a daily prep sheet based on recipe guidelines provided by the company

• Engaged in daily teamwork and shift leadership in the prep position

Frontend Supervisor/ Loss Prevention

Ross Dress for Less - Alabaster, AL - June 2011 to March 2012

Job Duties included cash transactions with customers as well as returns.

• Customer service employees were in charge of running the front end of the store and work one on one with

loss prevention.

• Maintained Compliance with store guidelines listed by the Company

• Arranged to store lay out and clothing sizing according to store guidelines

• Provided Excellent Customer Service

• Maintained and developed relationship to frequent and new customers

• Daily tasks consisted of minimizing operation shortage, maintain safety in the store, and lastly detect theft

inside the store with employees and customers.

Server

Ross Dress for Less - Pelham, AL - October 2011 to December 2011

Primary responsibilities included knowledge of the restaurant's menu as well as the wine list, draft beers, and

all specialty drinks.

• Servers worked by daily sections; each server is responsible for their tables assigned side work as well as

teamwork, which helps get through difficult shifts.

• Excelled in providing detailed knowledge to customer about the restaurant

• Excelled in teamwork to provide excellent customer service

Temp

Ross Dress for Less - Birmingham, AL - August 2011 to October 2011

While employed with this company I worked strictly in clerical positions. I worked closely with and insurance

adjusters company. I was a part of their personnel department working with customers to help find them

work with major companies while providing customer service. I also worked with a car dealership where my

main duties included scanning important company files such as: work orders and sales deals; into two main

databases and filled them away safely based on the company's current filing system.

Assistant Manager

Sam Lilly's - Helena, AL - May 2010 to August 2010

Primary duties were to run and count down the register daily.

• Handled daily inventory paperwork and inventory.

• Prepared merchandise for customers by researching and comparing competitive rates.

• Excelled in customer relations and handled complex issue to resolution

• Led peers and interacted with peers to establish strong teamwork experience.

Sonic Drive-In - Car-Hop - Pelham, AL - September 2007 to November 2008

Primary responsibilities included serving, handling transactions, and providing the best customer service to

Sonic Customers.

• Responsible for the stocking any required items prior to serving customer ex. food, condiments, etc.

• Responsible for providing a clean and relaxing environment for customers to enjoy.

• Excelled in customer relations and handled complex issue to resolution

• Led peers and interacted with peers to establish strong teamwork experience.

EDUCATION

Troy University Computer Science

August 2009 to December 2011

ADDITIONAL INFORMATION

- Proficient in Microsoft Office 2007. Perfecting the skills of customer service for six years. One year of banquet

service experience with bartending training.

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