Customer Service Sales
Resume:
Melissa Saa
North Olmsted, Ohio, 44070
*******@*****.***
Objective
To pursue my professional career and build experience and help exceed corporate goals. Seeking a
position in an international business and marketing field utilizing the ability to implement
management experience, problem-solve by analyzing decisions, and innovate through critical
thinking.
Education
Cleveland State University, Cleveland, Ohio
Bachelors in Business Administration (International Business), December 2012
Minor in Marketing
Study Abroad in England in May 2012 (England)
Experience
The Spyglass Group, LLC.
Westlake, Ohio
Manager, Business Development, April 2013 – November 2014
• Directly worked with Financial Administration and other C-Level Executives to reduce costs in
the area of Telecommunication saving companies an average of 26%.
• Managed and developed business contacts in New York City, Wisconsin, and Iowa.
• Shed light in an area of the P/L where there isn't much clarity, telecommunications.
• Met monthly quota 18 consecutive months.
Sprint
Mayfield Heights, Ohio
Wireless Consultant, January 2013 – April 2013
• Provide excellent customer service by quickly responding to patron needs and requests using
outstanding communication skills, thereby servicing over 11 customers per week.
• Work with supervisors and team members in a high-pace, ever-changing environment that is the
highest competitive market, tailoring business efforts towards clients needs.
• Successfully closed approximately 45 accounts within the first month of employment through
intensive marketing efforts.
Radio Shack
Brooklyn, Ohio
Part-time Manager, January, 2012 – January 2013
• Manage a sales team by motivating them to ensure that metrics are met each month.
• Describe merchandise and explain use to customers then recommend certain products based on
customer needs and desires.
• Meet sales quota at least 70% each month by overseeing employees and team-building.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Cross-trained employees with an innovative process facilitating an 11% decrease in labor.
Justice
North Olmsted, Ohio
Part-time Manager, July, 2009 – August 2012
• One of four members of management to increase sales profits almost 2% in the last year.
• Led and managed 13-15 employees to drive sales which produced effective customer service.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that
there is adequate change.
• Ensured that drawers were accounted for correctly 100% of the time resulting in time-conservation.
• Calculate total payments received during a time period, and reconcile this with total sales.
Awards
Business Student Scholarship
Donald Scotton Scholarship – awarded to one student for academic achievement
Study Abroad Scholarship
Additional Skills/Activities
Native proficiency in Arabic
Conversational Spanish
Bicultural
Elected member of the Student Council at Cleveland State University
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