Customer Service Sales
Resume:
Jeffrey A. Kaplan
Abington, Pa. 19001
H) 215-***-****
C) 215-***-****
*******@*******.***
Career Objective
To be a part of a growing retail chain. I have very strong management and organization skills as well as the
ability to interact successfully with clients, management teams and employees. Communicating this
knowledge to others is something that comes natural to me.
Core Strengths
- Vast working knowledge of the formalwear industry at store level, ownership, some production and with bridal shows
- Courteous demeanor
- Excellent store maintenance
- Top sales performer
- Customer Service
- Energetic work attitude
- Excellent communication and training skills
- Strong client relations
Accomplishments
- Customer Service
- Consistently received positive feedback from customers and created repeat business by developing long-term
relationships.
- Handle customer complaints, maintaining a positive experience for all customers involved.
- Consistently generates additional revenue through skilled sales techniques.
- Product promotion.
- Up-sell products and motivate customers to upgrade current product plans.
- Research, calm and rapidly resolve customer conflicts to prevent loss of monies via refunds.
Experience
RightWay Courier March 2014 – present
Responsible for timely and safe deliveries, primarily of medical specimens.
Medical deliveries are from Quest Diagnostics Patient Service Centers and medical offices to Quest
Diagnostics laboratories in Horsham, PA.
Additional delivery types apply.
911 Safety Equipment July 2013 – October 2013
Showroom Manager
-Kept showroom fully stocked with both uniform clothing and equipment.
-Responsible for receiving, tagging and displaying merchandise.
-Measured customers to get fitted properly.
-Discussions with owner on items needed for store.
Formalwear Direct July 2007 – July 2013
Sales & Project Manager
- Helped to create and design website to sell gently worn formalwear.
- Primary responsibilities are to handle inquiries of internet based business to sell gently used formalwear and accessories
and to seek out new customers across the country.
- Additional responsibilities are to actively acquire new business accounts, involved in creating ideas for the website and
to be involved in the daily production of filling orders.
DSW Shoe Warehouse September 2012 – July 2013
Sales Associate
- Primary responsibility is to work with customers to answer questions regarding store and products, while maintaining
knowledge of current sales and store promotions.
- Provide an elevated customer experience to generate a loyal client base.
Harrisburg News Co. July 2012 – October 2012
Part- time merchandiser
- Responsibilities are to create and fill in magazine and book displays within a large store.
The Men’s Wearhouse October 2000 – January 2012
Operations Manager
- Primary responsibilities are tuxedo rental and retail operations.
- Manage all order entry functions and ensure timely entry.
- Manage customer files and delivery system.
- Analyze and follow-up on all tuxedo reports and concerns generated by those reports.
- Discuss pick-up, cash collection and return processes with store employees.
- Participate in local bridal shows.
- Secondary responsibilities are store operations.
- Regularly communicate with the store team, as well as district and regional managers when appropriate.
- Update them on all store matters and carry out all requests and directives.
- When possible (particularly in the fourth quarter), work with store team and regional tailor in order to maintain effective
production for the tailor shop.
- Ensure all personnel are proficient in the appropriate point of sale computer.
- Adhere to all audit procedures. Implemented new processes and systems for improving customer service satisfaction.
- Answer questions regarding store and products, while maintaining knowledge of current sales and store promotions.
- Provide an elevated customer experience to generate a loyal client base.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Assist customers with store and product complaints.
Black Tie Preferred October 1997 – October 2000
President/Owner and Operator
- Implemented new processes and systems for improving customer service satisfaction.
- Organized weekly sales reports for the sales department to track product success.
- Described product to customers and accurately explained details and care of merchandise.
- Recommended, selected and helped locate and obtain out of stock product based on customer requests.
- Computed accurate sales prices for purchase transactions.
- Provided an elevated customer experience to generate a loyal client base.
- Assisted customers with store and product complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Compiled weekly monetary reports and records for store accountant.
- Maintained positive attitude to make customer’s shopping experiences memorable and pleasant.
- Helped coordinate store fashion events under strict deadlines.
- Assisted customers in person and via telephone.
Smalls Formalwear October 1991-March 1996
Project Coordinator
Developed and conducted various research programs to better market the companies services and resources (store audits
and secret shopper program).
- Communicated daily to all facets of management and ownership of all findings.
- Communicated with 56 stores about their prom season progress which consisted of dealing with approximately 800
schools.
- Involved with planning and presenting seven to ten company meetings per year.
- Developed and conducted store audits with 56 stores and communicated results with owners.
- Tracked several retail categories for all stores individually and kept regional managers and seven owners involved.
- Provided effective communication and customer service support to the sales, marketing and administrative teams on a
daily basis.
- Worked under strict deadlines and responded to the request of seven owners.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Helped coordinate store fashion events under strict deadlines.
- Helped drive sales goals and achieve monthly quota figures.
Smalls Formalwear July 1988 – October 1991
Regional Manager
- Managed 15 stores.
- Closed 3 non performing stores within the region.
- Had 3 stores consistently ranked in the top 10 within the company.
- Implemented new processes and systems for improving customer service satisfaction.
- Organized weekly sales reports for the sales department to track product success.
- Assisted customers with store and product issues.
- Received multiple reviews acknowledging my level of dedication to excellent customer service.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Monitored cash for my stores.
- Helped drive sales goals and achieve monthly quota figures.
- Helped coordinate store fashion events under strict deadlines.
- Trained new employees by providing knowledge of specific store tasks and policies.
Smalls Formalwear May 1980 – June 1988
Store Manager
- Managed 5 stores.
- Coordination of marketing programs, special sales and promotions.
- Analyzed and communicated statistics on 15+ schools to corporate management and store employees.
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