Project Customer
Resume:
PRASANNA SHRINIVAS R V
********.***@*****.***
Experience Summary
• 6.5 years of work experience in SIT and UAT Web/Application Testing in Banking (BFS) & Telecom domains, Siebel and Telecom OSS/BSS platforms as a Test Lead
• Have good experience in test estimation for the ongoing projects through breakthrough business models such as EPR and Unit pricing for T&M
• Have hands-on production support and testing experience across Telecom and BFS domains in OSS/BSS
• ISTQB certified test executive, NCFM certified Market Professional in Financial Markets, NCFM certified
Market Professional in Commercial Banking and Mutual Funds
• Manual Testing experience in Siebel CRM platform.
• Oracle Weblogic (Workshop and Integration Console 8.1), JMS and UNIX background. Comprehensive knowledge of personal computer software, hardware and peripherals. Well-versed in delivering technical presentations.
• A dynamic, team spirited and performance driven professional with an abundance of business knowledge and technical as well functional knowledge about the applications involved with the business of an organization
• Ability to communicate and motivate team members to enhance strategic goals and bottom line objectives in my organization
Education and Certifications
Title of the Degree with Branch College/University Year of Passing
Master of Science in VIT University, Vellore.
Biotechnology
2007
Bachelor of Science(Hon
In Biosciences
ors) Sri Sathya Sai University, Bangalore
2006
Technical Skills
Hardware / Platforms Windows98/2000/XP, UNIX (Solaris).
Programming
Languages
Software Packages and Databases
C, JMS.
MS Office, SQL, Oracle Weblogic 8.1, Siebel CRM 8.1, HP Quality Centre,ALM
Certification Details
ISTQB (Foundation Level) NCFM (Financial Markets) NCFM (Commercial Banking)
NCFM (Mutual Funds) CCP Software Testing CCP Mortgage Banking CCP Commercial Lending CCP BFS
CCP Software Communication
Contact Details
Mobile No. +1-704-***-****
Employment History
Name of the Company
Designation
Current Location
From
To
TATA CONSULTANCY
SERVICES
SYSTEMS
ENGINEER
CHENN
AI, INDIA
28-
JUL-
2008
27-AUG-2010
COGNIZANT
TECHNOLOGY SOLUTIONS
ASSOCIATE
CHARLOTTE, USA
06-SEP-
2010
TILL DATE
Organization: Cognizant Technology Solutions
Project #1
Title Banking, MVAS R@W, WEB
Client TIAA – CREF
Technology Web/ Application Testing, Domain Testing
Tools ALM, QTP,Application UI, MS Excel VB Macros
Team Size 20
Role Team Lead
Period August 2011 – Till date
Project Objective
1. Deployment of TIAA – CREF Banking application from a juvenile stage by sequence of enhancements to improve the quality of the customer front end and customer banking services to provide better banking solutions to the customer.
2. To provide Retirement at work product services to the new eligible/existing participants by various contributions and pre-defined set of Plan Products
Project Description
TIAA-CREF Banking is a newly launched product of the client and it seeks to stabilize the customer front end through SIT and UAT test environments. The portfolio of a banking customer is maintained using profile applications. Profile comprises of numerous applications built using WebClient-CSR- WebAdmin integration. These systems communicate with FIS at times to retrieve data. Profile has the flexibility to incorporate the sub components like, Cash control via PD Teller, Disbursement, fees, funds, plans, customers, Fulfillment, letters, fraud management. For the same functionality there are usually two sets of applications. One for the business operation to be performed by the customer and the other set of applications for the same business operation to be performed by the CSR (through WebCSR). Also the project involves a variety of banking solutions to the customer such as eDelivery, WebClient account management, Web CSR IVR and so on. There is a parallel branch of Commercial Lending sprouting as a big opportunity to provide loan products to the customers.
TIAA-CREF MVAS/PPS is a project that looks forward to provide various permutations of plan products to the eligible participants and testing the backend defined sources for the same. This involved the database testing and seeding the participants using Seed files that are framed using predefined Spark templates which is interpreted by ODS/MDM jobs and generate communications for the customers such as emails and letters using POST jobs. This also includes processing of CR files for supplemental contributions and modifications to the existing contributions of the participant. Salary deferral agreement is submitted to the participant once the contribution is made. Parallely, there are various certification scenarios framework which are certified by the business for PPS testing and Communications for testing the generated communications for the participants for various combinations such as new eligibility, Eligibility reminder and so on.
Role and Responsibilities
• Prasanna Shrinivas has played Team Lead role with the team size of 15.
• He has prepared estimation for the all the project releases and attended the Kick off Meeting.
• He has prepared Test Plan and coordinating with development team for better understanding of high- risk areas and overall system expectation.
• He has also given Knowledge Transition (KT) to the new team members and involved in complete Software Testing Life Cycle
• He has prepared Test Summary Report and Lesson Learnt Document as part of Project Closure activities and involved in internal Audit.
He has prepared Seed and CR files for enrolling the participants to the MVAS database and subsequently submitting Salary deferral agreement by providing various contributions using set of plan product sources
• He has full responsibility for Daily Status Report (DSR), Weekly Status Report (WSR), Test
Management Operation (TMO) and Monthly Status Report (MSR) deliverables.
• He has responsible for daily task allocation to the other team members and track the same for reporting in the daily status call, Team Motivation, Daily Defect Call and also responsible for Monthly Metrics collections and continuous Process Improvement and tracking the productivity like Test Design Productivity, Test Execution Productivity
Awards and Accolades:
• Direct appreciation form client for the contribution towards the project during a critical
release ‘Banking Release 3.0’
• On the spot awards for successful completion of NCFM and ISTQB certifications.
• Team award for ending as a runner up in an innovation based competition
DURATION OF THE PROJECT:
Prasanna Shrinivas has worked on this project for the past 2.5 Years.
Project #2
Title Cbeyond Offshore Testing.
Client CBeyond
Project Type Creation and management of customer services and opportunities with Ordr management through Siebel CRM application.
Technology Siebel CRM 8.1, Siebel CRM Sales Force Automation
Tools Quality Center
Team Size 10
Role Team Member/Module Lead
Period September 2010 – August 2011
Project Objective
Team acts as an end system that handles Siebel CRM front end along with Quality Center involving in the effective Order management and communication services for CBeyond customers.
Project Description
Siebel is a customer relationship management application. This acts as a database of all the customer details and manages the customer requests such as provision – assurance of an order, right from creation of opportunity for a customer and gradually moving to provision assurance by transforming into a customer complete order which includes various services and enhancements in it. This project takes care of the customer requests for any types of orders based on the release wise enhancements. Siebel CRM interacts with EAI via XML requests which is stored in the backend for order management.
Role and Responsibilities
• Prasanna Shrinivas has played Team Lead role with the team size of 8.
• He has prepared estimation for the all the project releases and attended the Kick off Meeting.
• He has prepared Test Plan and coordinating with development team for better understanding of high- risk areas and overall system expectation.
• He has also given Knowledge Transition (KT) to the new team members and involved in complete
Software Testing Life Cycle
• He has played the role Defect Prevention (DP) coordinator effectively and identified root cause of the review defects and effectively implemented the action plan in the future projects.
• He has also performed the Software Configuration Management (SCM) coordinator role.
• He has prepared Test Summary Report and Lesson Learnt Document as part of Project Closure activities and involved in internal Audit.
• He has full responsibility for Daily Status Report (DSR), Weekly Status Report (WSR) and Monthly
Status Report (MSR) deliverables to Client.
• He has responsible for daily task allocation to the other team members and track the same for reporting in the daily client status call, Daily Defect Call and also responsible for Monthly
Metrics collections and continuous Process Improvement and tracking the productivity like Test
Design Productivity, Test Execution Productivity.
Awards and Accolades:
• Direct personal appreciation from client many a times for the contribution towards the project during continuous weekends which was a breakthrough release in CBeyond
Organization: Tata Consultancy Services
Project #1
Title Unix/Weblogic Production support executive with JMS backend for a live application.
Client British Telecom
Project Type Production support for HUB application 24*7 by handling tickets based on business priority/severity mingled with post production testing
Technology UNIX, JMS, Weblogic 8.1 Integration Console
Tools Clarify CRM, Quality Center, Weblogic
Team Size 5
Role Team Member/ Production Support Executive
Period June 2008 – August 2010
Project Objective
To handle high priority tickets for maintenance of stability of the system when it is LIVE and to support the weekly deployments through domain tackling (WebServers) and post production acceptance testing.
Project Description
Weblogic console works as a HUB connecting upstream and downstream systems by means of JMS bridges and communication through Web Service call or by MQ connectivity. Application support involves continuous monitoring of this LIVE system and resolving LIVE issues by means of tickets and also by means of server handling (Sentry opening/ Message piling )
Role and Responsibilities
• Sanity Testing post deployment
• E2E Testing support after major releases
• Installation and Environment Set up for Testing
• Executing Test cases in Hub System Testing (HST)
• Preparing and sending Daily Test Execution Status Report
• Defect Reporting and Tracking
• Presenting Final Inspection (FI)
• Support for Next Box Testing (NBT) and Integration Verification and Validation Testing (IVVT)
• Handle Bridge case priority issues raised in production whose severity varies from P1 to P5
• To join Fit for flight/Ready for business calls on a daily basis and update clients on the status of the System Hub to obtain a ‘green go
• Proposing the server tunings for Production environment
• To organize the work among the team
• Code deployment and monthly upgraded versions of product releases
• Troubleshooting for JMS/MQ connectivity, message pileups, server crashes and other such administrative tasks
• Proactive monitoring & maintenance of Live system
• Joining calls with clients & other components to provide solution to ongoing live issues and escalations
• 24*7 support, which includes handling callouts during out of office hours
Awards and Accolades:
• ‘Pick of the bay’ award from client during client visit for designing a dashboard which indicates health of the HUB LIVE system and the MQ bridges by red (when any bridge is down) or green (100% health)
• Direct personal appreciation from client many a times for the contribution towards the project during continuous deployments of Open Reach HUB which is the major service of BT
• ‘Budding Talent’ award for day/night rigorous contribution of production support during 3
deployments in a month
Special Interests:
• Obtained certifications from NAAC in C, C ++, VC++, MS DOS, MS Office, SQL/PLSQL, Oracle
• Captained university and school cricket teams
• Vocal music cultural fests. Also participated in reality musical and non-musical TV shows. I hereby declare that all the information provided here is correct to the best of my knowledge.
(Prasanna Shrinivas R V)
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