Business Analyst

SOURAV PRIYADARSHAN

PRINCE* certified

[pic]******.************@****.*** +91-976*******

In pursuit of challenging assignments that would facilitate the maximum

utilization and application of my broad skills and expertise in making a

positive difference to the organization

Young, energetic and result oriented MBA (Systems & IT) & Diploma in

Business Administration (Marketing) professional with over 6 years 3 months

of experience as Business Analyst / Project Management in Software Arena;

Persuasive communicator with exceptional relationship management skills

with the ability to relate to people at any level of business and

management; highly ethical, trustworthy and discreet;

. Possess Banking application experience in Trade Finance Open Account

(Supplier Financing)

. CRM domain experience for BFSI, Travel, Insurance, E-governance,

Education Etc

. Adroit in learning new technologies; Ability to work both in

independent and collaborative milieu

. Proactive approach in initializing and accomplishing the tasks

. Sound communication skills through patient and persistent dialogue;

Disciplined, versatile and big picture thinker;

Core Competencies

. Project Management

. User Acceptance Testing

. Stakeholder and risk management

. Team Leading/Management

. Client Relationship Management

. Target Achievement

. Release Management

. Business Analysis

. Documentation & UML

. Requirement Analysis

. Process Mapping & Designing

Technical Proficiency

Operating Systems: Windows 7, Windows Vista, Windows XP, Window 2000

Pro, Windows 98.

Applications: MS Office Suite, Proficient in MS Word, Enterprise

Architect, Visio & MS Project

Programming Concept: Agile (SCRUM),OOPS, Sequential Programming SDLC.

Other: DBMS, UML 2.0,

Professional Experience

TCS, Mumbai (Jan '13 -

Present)

Business Analyst

Key Deliverables:

. Business Analyst in Trade Finance (Banking) Domain.

. Writing BRDs and Approach documentation.

. Requirement gathering, elicitation and management.

. Involve in Project Readiness and Application Sanity.

. Prepare User guides and Manuals.

TCS, Mumbai (Jan '12 - Jan

'13)

UAT Team Leader

Key Deliverables:

. Leading Eight (8) members team

. Working as Team Leader UAT Analyst for Supplier Finance (open account)

project.

. Managing Offshore team (7 members).

. Involvement in analysis to recognizing the functionality for

functional testing

. Test Case and Business Scenario preparation and review

. Prepare all project matrices for stakeholders.

. Develop presentation and training materials for Project readiness (PR

activity).

. Involvement in release management.

Praxis Technologies, Mumbai (Jan

'11 - Jan '12)

Business Analyst

Key Deliverables:

. Working as Business Analyst and Project Co-coordinator for Talisma CRM

reverse engineering process

. Involvement in analysis to provide the system real 360 degree view

. Recognizing the Work Package

. Formulating requirement Traceability Matrix for the application

. Accountable for Usecase and Requirement writing of functionality

. Involvement in Elicitation

. Liaising with Architect for SOA diagram

Sparsh BPO Services Limited, Mumbai (Mar

'09 - Jan '11)

Business Analyst

Key Deliverables:

. Responsible for identifying the Stake Holders

. Accountable for gathering the requirements

. Involved in Elicitation, Documentation and Sign off

. Carried out Functional Testing and Delivery

. Handling UAT with client

S K International, Mumbai (Jul '08 - Feb '09)

Business Development Executive

Key Deliverables:

. Accountable for gathering the requirements and Post Sales Support

. Responsible for providing solutions and proposals to clients

. Involved in Pre sales activity, Client Acquisition and Client

Relationship Management

Key Achievements:

. Successfully Established Automobile Vertical by adding 2 reputed

clients

. Awarded for successfully achieving the quarterly sales target

Projects Handled

Trade Finance Processing System.

Client: Citi Bank

Duration: Jan 2012 till date

Role: Business Analyst & Team Lead

Team Size: 12 Members

Description: The Application is a Citigroup global leading Cross

border/ Domestic Trade Management product that delivers Value of

Citigroup's global presence in Trade domain. The processing system was

introduced as a Back-end system which is used to process Trade Finance

transactions like Documentary Collections, Documentary Letter of Credit

and Open Account transactions.

Benefits: It is a robust, flexible application that helps Citibank

Operations to process the Trade Finance Transaction and to manage their

business operations smoothly yet effectively.

Citi Supplier Finance

Client: Citi Bank

Duration: Jan 2011 till date

Role: UAT Team Lead

Team Size: 10 Members

Description: The Project is intended to support the process of Open

account trading system with the presence in North America (NA), ASIA,

India and EMEA region.

Benefits: The CSF system helps Citi bank customer to Trade with minimum

documentation and less cost. CSF is now fastest selling product of Citi

bank in corporate banking segment

Talisma CRM

1 Client: Talisma (A subsidiary of Campus Management Corp.)

Duration: Jan '11 - Jan '12

Team Size: 14 Members (Business Analysts)

Software: Enterprise Architect

Description: This is a reverse engineering project, which contains

analysis of core functionality and use case development, requirement,

scenarios (activities) and constraints diagrams using UML 2.0

Key Deliverables:

. Involved in UML Documentation, Analysis.

. Responsible for gathering the requirements from product management &

implementation team

iCUBE - Collection Management System

Client: ICICI Bank

Duration: Aug '09 - Sep '09

Team Size: 7 Members

Software: MS Visio, MS Projects, MS Word, Excel, SQL

Description: This is a package used widely for the collection procedure

of ICICI Bank. It has various modules for uploading data, outbound CRM,

reporting tool etc. It takes various inputs like, customer details, loan

details, payment details, Etc in the form of Excel files which are scrubbed

and uploaded on the database to generate calling list. It had a CRM for

agents to make calls. Based on all these operations system was producing

various useful reports for management and MIS Users

Key Deliverables:

. Involved in Documentation, Analysis & Project Coordination

. Responsible for gathering the requirements

Plaza - CRM

Client: Plaza Associates

Duration: Jun '09 - Aug '09

Team Size: 4 Members

Software: MS Visio, MS Projects, MS Word, Excel, SQL

Description: This is a web based solution to automate the collection

process of Plaza Associates. This includes an outbound CRM, a history file

generator and an admin module. The CRM uses APIs provided by Verint

Systems as web services to control ROD functionality

Key Deliverable:

. Responsible for gathering the requirements

. Involved in Documentation, Analysis & Project Coordination

IDBI Fortis Sales Force Automation

Client: ReMark and IDBI

Software: MS Visio, MS Projects, MS Word, Excel, SQL

Duration: Apr '10 - Jun '10

Team Size: 6 Members

Description: This is a blended (windows and web) solution to automate the

telemarketing process of IDBI Bank's health insurance sales. This includes

an outbound CRM, with verifier, QA and online FOS module to automate sales.

The application is also designed with the capability of business

intelligence and statical reporting

Key Deliverable:

. Responsible for gathering the requirements

. Involved in Documentation, Analysis & Project Coordination

Customer Service & E Governance

Aadhaar

Client: Government of India (UIDAI)

Duration: Jun '10 - Sep '10

Team Size: 8 Members

Software: MS Visio, MS Projects, MS Word, Excel, SQL

Description: This is a blended (windows and web) solution to automate

contact center functionality. The application has multi mode of contact

integration. The main purpose of the application is to resolve queries and

complaints of resident of India. The system is integrated with different

applications and databases to suffice the need. The web extension of the

application is for multi vendors and stakeholders of the system to know

bout their escalations

Key Deliverables:

. Responsible for gathering the requirements

. Involved in Documentation, Analysis & Project Coordination

Citizen Relationship & Grievance Management System (CRGMS)

Client: Department of IT, Govt. of Delhi

Duration: Jun '09 - Sep '09

Team Size: 3 Members

Software: MS Visio, MS Projects, MS Word, Excel, SQL

Description: This is a web based solution to automate contact center

functionality. The application has ACD integration. The main purpose of the

application is to resolve Delhi citizens' complaints

Key Deliverables:

. Responsible for gathering the requirements

. Involved in Documentation, Analysis & Project Coordination

IResolve

Client: Train Operating Company (National Rail Enquiry - UK)

Software: MS Visio, MS Projects, MS Word, Excel, SQL

Duration: Oct '09 - Dec '09

Team Size: 5 Members

Description: This is a web based solution to automate enquiry and

grievance system. It has multi channel communication medium. The system is

capable to produce online reports also

Key Deliverables:

. Responsible for gathering the requirements

. Involved in Documentation, Analysis & Project Coordination

Other Projects

Open Magazine

Client: RPG Group

Duration: Mar '09 - Aug '09

Team Size: 5 Members

Description: RPG Publications, the newly floated print media venture of

the RPG Group, has launched its feature and current affairs weekly magazine

- OPEN, by end of March 2009. Therefore to land the product in the current

market scenario where there are already many players are competing in cut

throat competition, RPG had decided to rely upon the telesales services

provided by us. So, we provided complete software solutions to promote

their business, like an e-mailer tool, an inbound/outbound CRM, web reports

and data scrubbing tool

Key Deliverables:

. Involved in Analysis, Project Coordination, Functional Testing &

Deployment

Academic Credentials

MBA (Systems) from Global Business School, Tilak Maharashtra University in

2008 with 59%

Diploma in Business Administration (Marketing) from International

University of Vienna in 2008 with A Grade

Bachelor in Computer Application from Makhan Lal University, Bhopal in 2006

with 71%

Intermediate from BIEC in 2002 with 64%

Certifications

. PRINCE2 Practitioner (02306177-01-7B3Q) APMG.

. PRINCE2 Foundation (023*****-**-Q2TB) APMG.

. Advance Program in Software Engineering and Management from IIT Delhi

. Microsoft Certified Professional (MCP) on Windows 2003 (MCP

ID#3599515)

Achievements

. TOPAZ Go Getter Award (Performer of Quarter) in September 2012 (TCS)

. Best Performer & Enabler Award at ISparkle in 2009-10 (Sparsh~

Intelenet)

Personal Details

Date of Birth: 16th March, 1984

Languages Known: English, Hindi

Mailing Address: D157, Meghana Miradarshan, MTNL Road, Mira

Road (E), 401107

Location Preference: Bangalore, Kolkata, Pune, Hyderabad

Other Interests: Playing Cricket, Watching new & innovative

things, Reading

Passport: F 9398789

References: Available upon

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