Sales Manager
Resume:
Ms. Dale Walker
Owings Mills, MD **117
******@***.***
Objective
Seeking a challenging position, utilizing my Coordinating, and Management abilities.
Qualifications
*Fairfield Inn & Suites / Holiday Inn Express 2012-2014
Sales Manager/Coordinator
o Knowledgeable of FOSSE / OPERA / SALES PRO System
o Plan sales promotions, set sales goals, and train staff
o Sold prospective and current guests on the hotel's services
o Sell group rooms service accounts, develop and follow-up on leads.
o Communicate accurate information on in house groups to help hotel associates service their needs
most completely. Maintain daily contact with in house groups
o Feedback to employees regarding performance, attendance, and disciplinary actions.
o Knowledgeable of month end forecasting reports
o Stayed abreast of budget revenue goals and assist in putting together plans and actions.
o Represented company at trade and other associate meetings
o Worked closely with GM and reservation department
o Ensured that all guest checks, payments and master folios and advanced deposits are submitted to
accounting.
o Compose and produce all written correspondence, memos, sales literature and manuals.
o Proactive Sales for SMERF Market.
o Compose weekly BEO’S, and Group Resume’s
o Generate and distribute various sales reports and statistical analysis as requested.
o Maintain and respond and Audit All Personal and Departmental Sales follow-up traces to include,
contract due date, deposit due date and rooming list due dates.
o Responsible for all meeting room space rentals, and BEO’S.
o Answers, and directs all incoming departmental phone calls or walk-ins to appropriate person.
o Maintain office supplies inventories.
o Conducts tours of the hotel and banquet facilities whenever required
o Meets and Greets all groups at arrival, and breakfast requirements.
o Lobby Ambassador
o MOD
o Other Duties Assigned
*Maryland Emergency Management Agency 2010-2012
Human Resource Coordinator
o Process Timesheets and Payroll
o Facilitate Staff New Hire Orientation; Process/Counsel employees regarding retirement and health
benefits options
o Maintain Confidentiality for all personnel related matters
o Prepares and submits periodic reports such as; vacancy reports, turnover statistics, EEO statistics and
bi-weekly time reports and maintain leave record.
Maintain proper documentation and delivered feedback to employees regarding performance,
o
attendance, and disciplinary actions.
o Responds to Inquiries received from the public and employees concerning employee services such as:
recruitment activities, promotional opportunities, status of actions, test schedules, and information
concerning current and former employees.
o Coordinate charity campaigns, blood drives, health benefits and wellness fair, holiday luncheons and
trainings
o Calculate salaries
o Establish and maintain personnel files
o Typing, utilizing Quick books, Microsoft Word, EXCEL, and Access.
o Prepares and reviews request for sick extensions, accident, injury, and FMLA
o Discuss employee problems with employee, Supervisors, Managers, and Directors.
o Implement HR Laws, policy and procedures
o Other Duties Assigned
*Woodstock Job Corps 2007-2010
Administrative Coordinator
o Direct complex projects from concept to fully operational status.
o Assess teamwork, flexibility, and adaptability, coordinating skills and common values and goals of
potential company clientele.
o Communicate regularly with client management to address ongoing strategies and concerns.
o Organize and manage workflow to ensure work is performed to guidelines and procedures.
o Maintain proper documentation and delivered feedback to employees regarding performance,
attendance, and disciplinary actions.
o Attend Board Committee Meetings and produce and forward minutes to all members’ peers and
subordinates.
o Compile company statistics and data under requirements of the Program Director.
o Schedule and maintain meetings for Chief Operating Officer, Program Director and Business
Implementation Specialist.
o Prepared and/or supervised preparation of required and special report. Typing, utilizing Microsoft
Word, EXCEL, CITRIX, and PowerPoint. Filing, dictation, receiving and routing visitors. Sorting and
distribution of mail, prepare schedules, coordination of organization’s meetings,
o Review and analyzed data for indication of problems or trends and presents recommendations.
o Tracking attendance, maintaining confidentiality protocols, proofreading written material for accuracy, facilitate
wellness appointments and students medical records along with communication with health insurances.
o Maintain operational records and operation of administrative department
o Prepare Facility For Inspection and consistent with OSHA regulation
*Justice Resources 2001 - 2007
Program Coordinator
o Performed evaluations, assessments, and submitted monthly progress and discharge summaries.
o Counsel adolescents on defining career and work related goals and objectives.
o Formulate, write, and implement new employee orientation manuals.
o Train, supervise and evaluate staff and coach improvement management skills.
o Monitor Performance of staff caseload to OMS standards.
o Summarize type and edit letters of recommendation for DJJ and District and Circuit Courts.
Responsible for client’s progress evaluations including weekly client ratings and conducted related
o
assessment conferences.
o Responsible for client’s progress evaluations including weekly client ratings and conducted related assessment
conferences. Facilitated groups and staff meetings.
Facilitate travel and out of state trainings and job fairs.
o
Ensure that OBS % was met consistently every month
o
Education
Forest Park Sr. High School 1991-1995
Graduated (H.S. Diploma) – Major- General Education
Balto. City Community College (Certification) Human Service 1995-1998
Coppin State College/Psychology & Social Work 1999-2001
Strayer University / Business Administration 2011 -Current
*References Furnished Upon Request
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