Customer Service Sales

HARLAN HILMAN

***** ***** *** ** ******, WA *****

Home Phone: 253-***-****/Cell Phone: 253-***-****

Work phone: 206-***-****

*********@*****.***

OBJECTIVE

.

Seeking a challenging and rewarding career in a technical environment where

my strong work ethic, education, and expertise can be used to help promote

the mission and exceed team goals.

SUMMARY QUALIFICATIONS

. 8 years experience in installation, maintenance, and repair of digital

cable TV, digital telephone, and digital modem for high-speed internet

at the cable company.

. 8 years experience in customer service (demonstrate positive and

professional customer service, exercised solid strong customer service

skills on a daily basis).

. Strong commitment to cooperative teamwork.

. Enjoy a challenging work environment, while task focused, meeting

deadline.

. Eager to gain knowledge in every positive learning course.

EDUCATION

Associate of Applied Science degree in Information Technology, majoring in

Computer Networking Systems. ITT-Technology of Seattle, WA, 2003

Completed numerous training courses supplemental to my degree program

including:

. Microsoft TCP/IP Internet working for Windows, Windows 2000 server.

. Introduction to LAN and WAN network essential.

. Introduction to CISCO router configuration.

Operating System:

. Windows 2000 Server and Workstation.

Bachelor of Science in Economics, majoring in Economics and Development

Studies. Atmajaya University, Jakarta, Indonesia 1999.

TRAINING

. OSHA 10 Hour Occupational Safety and Health Training.

Westower, Kent, Washington 2014.

. A+ Comptia Certified, Network+ Comptia Certified,

. Unitek College Training Program, San Jose, CA August 2009

. Communication Technician 3 Certification,

. Comcast University and Training Center, Auburn, WA 2008.

. Communication Technician 2 Certification,

. Comcast University and Training Center, Auburn, WA 2005.

. Communication Technician 1 Certification,

. Comcast University and Training Center, Auburn, WA 2004.

. 3M Multimode Fiber Optic Training Certification,

. Education and Training Center, Green River Community College, Kent,

. WA 2004.

Westower Communication, Kent, Washington 2014 (April - November)

Cell tower Technician 1

. Conduct installation, maintenance and repair of cell tower

communication.

. Installation, maintenance and repair of microwave dish communication.

. Review work orders and diagram.

. Maintain Fiber optic and peripheral.

. Repair and maintain shelter communication of cell tower.

. Climbing at the certain high of cell tower up to 300 feet with gear

protection.

PROFESSIONAL EXPERIENCE

Wave Broadband Cable, Tukwila. January 2010 - April 2014

Installation Repair Technician 2

. Exercise strong solid customer service skills basis.

. Conduct installation, maintenance and repair of digital TV, digital

telephone and internet digital modem for high speed internet services.

. Reviewed and interpreted work orders, diagrams.

. Light repair the amplifier and trunk cable line.

. Installed and repair business digital services.

. Generate the sales of internet, cable and phone.

.

COMCAST Cable Company, Auburn, Washington. 2004 - 2009

Cable Technician 3

. Exercised strong solid customer service skills on a daily basis (take

care of customers with respect and positive approach

. Conduct installation, maintenance, and repair of digital cable TV,

digital telephone and digital internet modem for high-speed Internet

services.

. Maintain daily log of work performed.

. Conducted testing procedures to ensure all services were healthy

operational.

. Installed, repaired, and spliced various types of cable (RG 11, 6,

59,45).

. Reviewed and interpreted work orders, circuit diagrams according to

standard practices.

. Worked with hot metal, tools, digital loop carrier equipment.

. Spliced cables in aerial, underground, buried, building

configurations, both multiple conductor cable and coaxial cable.

Closed splices by enclosing with bolted on waterproof case, fitting,

and wiping a lead sleeve over splice opening.

. Identified conductors in adjoining cable sections, according to

diagram and specifications by means of test signal identified wires.

. Interfaced with customers on construction, installation and repair

work.

. Installed and repaired business digital services (phone and

internet).

. Investigated customer problems for digital services complaints

thoroughly to adequately troubleshoot and resolve problems.

. Generate the sales of internet, cable and phone.

RIMBANDANA Company, Jakarta, Indonesia. 1998-1999

Brokers

. Give advice on investment and other financial matters.

. Negotiate price with other brokers, make the sale and forward the

purchase price to the customer

. Completing paper work, spreadsheets and reports to supervisor

AWARD RECEIVED

. Comcast Outstanding Employee of the Month - April 2005.

. Comcast Outstanding Employee of the Month- November 2008.

. Comcast Outstanding Employee of the Month -January 2009.

VOLUNTEER EXPERIENCE

COMCAST DAYCARING at Auburn, WA (2004) and Renton WA (2005)

It is a company-wide day of service in which Comcast employees

and their families volunteer on the same day in their local

communities.

Kent Presbyterian Church at Kent, WA 98032 (2003-2012)

Assist with computer problems around the church office and also

working together with the Administrative Division to maintain

the building and grounds in order to provide a quality

environment at church.

Contact this candidate