Customer Service Quezon City

Erish Kathleen P. Villena

Road * Arce Subdivision Kumintang Ibaba,

Batangas City

Contact Nos.: (043-***-****/091********

E-mail: ************@*****.***

CAREER OBJECTIVE

To be able to experience and practice more on my skills

according to the field I intend to pursue in the hotel and restaurant

management industry.

To pursue my profession in the field of HRM and apply my

knowledge and skills that would be compensated accordingly and would give

me the opportunity to grow personally and professionally.

EDUCATIONAL BACKGROUND

September 2011 TESDA

National Certificate II in Baking and Pastry Production

April - June 2010 Future Culinary Arts Imus Cavite

Baking and Pastry Production

2005 - 2009 De La Salle University - Dasmari as

Tertiary

Dasmari as, Cavite

BS Hotel and Restaurant Management

2005 - 2007 De La Salle University - Dasmari as

Dasmari as, Cavite

Certificate in Culinary Arts

SPECIAL TRAINING

Nov. - Dec. 2006 "Josephine's Restaurant"

Maharlika Road, Tagaytay, Philippines

On-the-Job Training

> Daily tasks include welcoming the guests, serving

beverages and clearing and setting up tables.

Dec. - Feb. 2009 "Hotel PonteFino"

Pastor Village, Gulod Labac, Batangas City, Philippines

On-the-Job Training

> Daily tasks include housekeeping and coordinating

with the different departments in the hotel.

JOB EXPERIENCE

June 2011 - Present "SweeTeaNest"

Home-made Cupcakes, Cakes, Breads & Pastries,

Mocktails and Specialty drinks

"Health & Wellness"

Business Associate/ Distributor

Nov. 12, 2010-Feb. 20, 2011 "Cinnabon"

Airport branch

Canelle Food Corporation

S&L Bldg., 1500 Roxas Blvd. Ermita, Manila

Bakery Associate

> Daily tasks include cashiering, barista, baking,

setting and clearing up tables.

Feb. 2009(On- Call) "Hotel PonteFino"

Pastor Village, Gulod Labac, Batangas City

Housekeeping Coordinator

> Daily tasks include housekeeping and coordinating

with the different departments in the hotel.

Nov. - Dec. 2009 "Peking Garden Restaurant"

Trinoma Mall, Edsa Corner Quezon City

Receiving Clerk

> Daily tasks include inventory of items, receiving of

purchased items, ordering and purchasing.

SEMINARS ATTENDED

October 05-10 2008 "Onboard Immersion"

Superferry 1 & 2

Manila; Davao

October 04, 2008 "Philippine Airlines Seminar"

Customer Service and Personality

Development and Ticketing

Philippine Airlines Learning Center

September 03, 2008 "2nd Invitational Gourmet Challenge"

Documentation Committee

De La Salle University Dasmari as

(Hosted the event that features different culinary

challenges)

February 16-17, 2008 "Rooms Division Seminar on Micros Fidelio and

Housekeeping"

Astoria Plaza

Ortigas, Pasig City

(Learned how to use the Micros Fidelio and the

areas of housekeeping)

September 20, 2007 "Gloria Jean's Coffee Session with the Academe World

of Coffee and Barista Basics"

Gloria Jean's Galleria

Hotel Nicole, De La Salle University - Dasmari as

(Learned the coffee shop operations entailing

preparation of espresso and coffee shakes)

ORGANIZATION / AFFILIATION

Peer Counselors Group (CIH) 2005- 2009

Position: Member

Hotel and Restaurant Management Society 2005- 2007

Position: Member

AWARDS/ HONORS RECEIVED 2007

Committee of the year (CIH)

SKILLS

> Computer Literate knowledgeable in MS Office applications, Adobe

Photoshop, Micros Fidelio System]

> Communication Skills knows how to speak Tagalog, English, basic

French and basic Nihonggo.

> Leadership Skills Committee

> Driving Skills knows how to drive a manual operated car.

CHARACTER REFERENCES

> Mr. Jefferson Buenviaje

Associate Dean - CIH Department

De La Salle University - Dasmari as

(046-***-**** local 3090

> Mr. Rowell Paras

Chair, HRM Department

De La Salle University - Dasmari as

(046-***-**** local 3090

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