RACHNA JAIN

(Certified Scrum Master, Professional Scrum Master 1)

M: +91-858-**-***** E: acgtdu@r.postjobfree.com A: House No 317 FF, Sector 10, Gurgaon

M Tech (IT, 75%, 2014), B.E. (CS, 64%, 1998, Amravati University) – 12.7 YRS OF IT EXP (7 months Onsite)

EXPERIENCE SUMMARY

Presently, designated as a Program Manager (L3) and responsible for project management and

process implementation (ISO std.) in Mpower Softcomm.(Oxigen Group of Company) from May 2013.

Previous engagements were with Tellabs JV India (~ 8 years) in Embedded Software Development,

also worked with “The Providers- DOEACC (10 months) & L&T Infotech (2.6 years).

KEY COMPETENCIES

Highly adaptive and a versatile team player, Critical thinking and problem solving skills, Extremely

focused, Planning and organizing, Decision-making, Excellent technical and Communication skills,

Influencing and leading, Delegation, Team work, Negotiatio n, Conflict management, Release

management, Configuration management and Compliance Audits.

Excel in collecting requirements, analyzing and preparing detail designs, innovating solutions,

analyzing processes, concepts and managing projects strategically.

WORKING RESPONSIBILITIES

W orking closely with PMO group, responsible for Project Management, People Management (as

project coordinator), Tracking of projects, regular meetings, and escalations if require. Responsible

for creation, implementation and maintaining of processes, regular audits (ISO 27001). Handling two

projects in parallel.

Presently handling a department for Project and Process Management.

Inspirer, mentor, coach and assist team members towards achievement of corporate goals.

Delivery and fix-on-fail support, maintenance, implementation & Technical interface with Third party

vendors.

Proven experience from end to end on both theoretical and practical aspects of IT/SDLC (Waterfall

methodology) project management and Agile (Scrum Framework).

Handled a new department for Customer and Production Support in Embedded Software Dept (Kring

Tellabs India Pvt. Ltd.)

TECHNICAL KNOWLEDGE

Project Management (MS-Project, MS-Excel), CMS, BPM, Bug Tracking, Version control & Quality.

Supporting Tools like SharePoint, PVCS, CVS, Mantis, JIRA, Clear case, VSS, SVN, Marconi –GAIN

Automated Tools- configurations as per organization demand.

Architecture based on Design Patterns & OOPS concepts.

Domain Knowledge on SDH, GSM, WIN, IS-41 and IS-771 Standards.

Expertise in C++, Oracle, Java, TCL, Perl, PHP, Unix Shell Scripting, Linux.

Proficient in IDE (Eclipse, IIS, Visual Interdev, etc.), PL/SQL, SS7 protocol, UML, MS Visio.

Knowledge on Documentum, Crystal Report, Business Objects, SQL Server, DB2 -UDB, ASP, JSP,

VB & Script, HTML, Sun Solaris

TRAININGS & CERTIFICATIONS

Certified in Basic Language course in German, New Delhi

Onsite Training cum work assignment on New Architecture (Tellabs DK), June 2004 to August 2004

Training on different Platforms and Technologies (L&T Infotech), Mid of May 1999 to June 1999

Attended Org-wide (35 PDU) PMP training. (KTI)

CloudU Certificate from Cloud University Sponsored by Rock Space hosting

Certified Scrum Master (Agile methodology) from Scrum Alliance.

Professional Scrum Master 1(Agile methodology) from Scrum.Org.

M AJOR CLIENT SUMMARY

Mpower (More then 40), Tellabs & Fibcom Clients (more than in 20 countries), DOEACC (RML Hospital,

Delhi), L&T (Siemens -Germany, Samsung -Korea, L&T - India)

PROJECTS

Project Management & Bug tracking System – HELPDESK PHASE I and II

Project(s)

ISO Implementation through Helpdesk I & II

Company-Client Mpower SoftComm- Mpower SoftComm & Oxigen Ggn. (Sep 2013 to Till Date)

(Duration)

Technologies PHP, Linux, SQL, NetBeans IDE, Eclipse

HELPDESK is a system to manage the execution of a Software Project in a timely

and orderly manner. Also, covers bug (Field/QA cycle) ticketing & tracking.

Highlighted Features like,

Generate and Allocate Project ID & Bug ID as per category definition.

Automation-Defined stages for Software Development Life Cycle

Identify Documentations & Activities associated with each status /milestones.

Details

User Access Level Dashboard with task assignments, Approvals, Alerts, etc.

Auto generated related tasks and various project reports (different formats).

Automatically define SLAs as per priority & severity of tasks.

Monitor the progress of project through Grant Chart & Reports.

Configurable (Access level, SLAs, Activities, Alerts, etc.)

Responsibilities Mentor & assist team, Requirements Gathering, Analysis, Design and Docs.

T6345/50 FPs 3.0/3.1/3.2/3.3, T6325/35 FPs 1.1/1.2/1.3/1.4, T6340 FP 4.0

Products

Company-Clients Tellabs JV - Bharti (Airtel), Telenor (Mar 2009 – Feb 2012)

(Duration)

XML, Java, C++, Design Patterns, TCL, Perl, Clear Case, Visio, MS-Visual Studio,

Technologies

Eclipse, PVCS, SharePoint, Documentum, JIRA, MS-Project, Windows, Linux, GHS

Tellabs 63xx product series is SDH based optical switch used in telecom networks.

Details Project involves development of new features/cards introduced in 63xx Products.

Responsible for Production & Customer Support team(Delivery and Release)

Core Team member of development for Tellabs 6350 Product FPs

W ork Allocation, Guidance, Assistance and Technical involvement with team

(EPR analysis & corrections on Application and BSP- Boot)

EPR board Member- Daily follow-up for the EPRs, Onsite support, facilitate and

Role and

Responsibilities participate in Weekly meetings, Upload presentations on SharePoint for clients.

Release and Delivery of FPs/SPs/E-Patches

Formulating the requirements, Design and Development on new FPs,

Code/Document review, Documentation, W riting Post mortems.

Designing of use case, class diagram and sequence diagram

Traffic Management, Alarm Configuration, Equipment View, Ethernet Switch, MS-

Modules

Protection, Fault Persistancy, VCG Termination Points, Performance Monitoring, etc.

T6345/50 FPs 3.0/3.1/3.2

Product

Company-Clients Tellabs JV-Bharti (Airtel), Telenor (April 2004 – Oct 2008)

(Duration)

Oracle, XML, Java, C++, Design Patterns, Linux, TCL, Perl, Clear Case, Visio,

Technologies

W inCVS, Eclipse, PVCS Tracker, SharePoint, Documentum, MS-Excel, Windows

Tellabs 63xx product series is SDH based optical switch used in telecom networks

which can be used at access side as well as core network side. Project involves

Details

development of s/w for new features introduced in Tellabs 63xx Products.

Requirements Analysis, Design, Develop, Document & testing on Modules, W riting

Responsibilities

test cases, Setup Generation, EPR analysis and correction, W riting post mortems.

Hospital Information Management system

Project

The Providers-RML Hospital, Delhi (June 2003 to April 2004)

Company-Client

(Duration)

Technologies Oracle, PL/SQL, Java, EJB, UML, Windows 2000 Advance Server, Visual .net IDE

Details Manual System to Computerised system involves Transactions in Payroll,

Purchase, accounts and stores, Patient handling (both OPD, IPD, Nursing Homes,

etc.), Reports on Patient History and Projections/ Statistics for Diagnose Purpose.

Responsibilities Requirements gathering and analysis, Manual System understanding, DB Design

Home Location Register Innovation (HLRi)

Project

Company-Client L&T Infotech-Siemens, Germany- Onsite (August 2001 to November 2001)

(Duration)

Technologies TCL, XML, Corba, Unix

HLRi is a shift from switch based HLR to a computer bas ed solution. HLR-I is a

clustered system (up to 16 CEs) with a database, Clustra. HLRi is a DB (stores

subscriber information) having various interfaces. The Administration interface (MAP

and AC) allows the administrator to add and modify subscriber inform ation. The

administration interface consisted of XML interface, FTP (Batch Handling) interface,

Details

W eb interface, GUI interface and MML interface. All these interfaces use CORBA

(RMI for Web) to access the database APIs. TCL based common test environment

allows entry into the system and then runs the test scripts (tcl and xml) supplied to it.

Purpose of Test Simulator was to load the system with administration transactions

and thus test all the interfaces and whole system under stress conditions.

Responsibilities Designed and Developed a Test Simulator for DB interfaces (XML, GUI, MML FTP)

W ireless Intelligent Network Phase I (Local Number Portability) and Phase II

Project

(Premium Rate Charging)

Company-Client L&T Infotech- Samsung, Korea – Offshore (March 2000 to July 2001)

(Duration)

Technologies C++, SS7, IS-41D, IS-771, VSS, Unix, Test Harness 1.0 by Samsung

W IN is to provide Value Added Services (LNP, PP, VPN, CNAP, ICS, CC, FP, PRC,

Details etc.) to mobile subscribers by implementing logic and DB related to the service in a

new network element called SCP.

Responsibilities Development and Testing of LNP and PRC Services.

Project Management Information System (ProMIS)

Project

Company-Client L&T Infotech- L&T Infotech, Mumbai (July 1999 to Feb 2000)

(Duration)

ASP, DHTML, VB Script, PL/SQL, XML, XSL, CSS, ODBC, DB2, VSS, W in NT 4.0,

Technologies

Visual Interdev 6.0, IIS4.0, Load Runner, MS-Excel

ProMIS is a system to manage & execution of a Software Project in a timely and

orderly manner. ProMIS covers some features of Microsoft Project(MS Project)

package and also customized features needed for various other users including

Corporate Planning and Quality Assurance. Features like, Generate and Allocate

Details

Project ID, Define stages for PDLC, Identify Deliveries, Estimation summary,

Generate and allocate resource request (human and non-human) with each stage of

project, Auto-generate related tasks and various project reports, Monitor the

progress of project through Time Booking System, Post Mortem & Project Closure

Requirements analysis, implementation, Documentation, Integration & Testing of

Responsibilities

Modules, Participation in Quality Audit Process for achieving CMMi Level 5.

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