Registered Nurse Manager

CAROL A. LUCCIOLA

**** ******** **** ***. * . Staten Island, New York 10306

Home Phone: 347-***-**** . E-mail: *********@**.**.***

To Whom It May Concern:

Objective: As indicated on the enclosed r sum , I have developed skills

essential for quality performance on the job. Educationally, I have earned

a Bachelor of Science Degree in Communications from St. John's University

with a concentration in Business. I hold a Bachelor of Nursing Degree from

Wagner College. I am currently employed as an RN in a Surgical Ambulatory

Center in New York.

My clinical experience consists of the following: Head to Toe Assessments,

PPD and Flu vaccine administration. Medication administration via: IV,

oral, peg tube, inhalation and ophthalmic routes. Wound care of various

stages and dressings. Oxygen therapy and patient teaching regarding

medications, diet, wound care and infection control.

My diversified background includes experience in operations management,

inventory management, process / project management, interviewing, hiring,

training, team building, group facilitation, budgeting and financial

administration. I am a Certified Six Sigma Black Belt: Quality Assurance /

Process Improvement Specialist.

As an employee, I have demonstrated a solid work ethic and the ability to

function well both independently and as part of a team. I am detail

oriented and highly organized with the ability to prioritize and coordinate

diverse work assignments. My strong interpersonal, verbal and written

communication skills allow me to consistently cultivate and maintain

positive and productive relationships with all contacts. Most importantly,

I can be relied upon to represent your organization with integrity and

professionalism at all times.

Sincerely,

Carol Ann Lucciola

CAROL A. LUCCIOLA

2162 Richmond Road Apt. 2 . Staten Island, New York 10306

Cell Phone: 718-***-**** . E-

mail: *********@**.**.***

Home Phone: 347-***-****

Profile . Innovative, dynamic and highly effective leader offering

a solid work ethic and extensive experience in executive

operations, revenue management, training and development

and client relations.

. Performance demonstrates versatility and a high level of

commitment.

. Cultivates positive and productive relationships with

all contacts through solid communication and

interpersonal skills.

. Maintains composure and efficiency under highly

demanding conditions.

. Continually strive to increase knowledge and expertise.

Education St. John's University - Staten Island, New York

Bachelor of Science Degree in Communication Arts May 1988

Concentration in Business

St. Vincent's School of Nursing - Staten Island, NY February 1996

Registered Nurse February 1996

Wagner College Evelyn Spiro School of Nursing

Bachelor of Science in Nursing with Academic Honors Award

December 2013

Certifications BCLS, ACLS August 2014, 2013

Organizations: National Student Nurses Association (NSNA)

May 2013

Computer Skills Microsoft Word, Excel, PowerPoint, Publisher, Outlook,

Internet Explorer, search engines, SAP, AS400; Pioneer

Medication and Treatment software, easily learn new

programs

Volunteerism: Wagner College 2012 -2013

. Joined AOD (Alcohol and Other Drugs) Committee

. Participated in Annual Health Fair

. Journal Club Leader

. Peer tutoring

Work Experience: Plastic Surgery Associates November 2014 to present

Registered Nurse

. Conduct pre - op assessments and prepare clients for

surgery in an ambulatory care setting.

. Gather all required information and documentation prior

to surgery.

. Provide patient teaching regarding post op care for both

patient and caregiver.

. Act as Circulating RN during Intra - Op period.

. PACU: Monitor patient vital signs and prepare patient

for discharge.

. Complete all facility documentation as required.

. Sterilize instruments.

. Act as Scrub Nurse as needed.

Eger Health Care and Rehabilitation February 2014 to

November 2014

Primary Care Nurse - Sub Acute Unit (Short - Term Rehab

Unit)

. Managed caseload of 14 clients, providing education,

medications, treatments, IV therapy and wound care.

. Ordered and administer meds per MD: PO, IV, SUBQ, IM,

PICC line and G-Tube.

. Ordered and administer treatments per MD: oxygen, wound

care, nebulizer treatments.

. Tested glucose and administered Insulin as required.

. Ordered and administered narcotics per facility

protocol.

. Counted narcotics and documented count per shift as per

facility protocol.

. Reviewed labs and reported significant findings to MD.

. Provided necessary health education training for

patients.

. Acted as patient advocate.

. Provided behavioral/emotional support and supervision

for those with dementia and Alzheimer's.

. Assisted patients with multiple chronic diagnoses.

. Evaluated patient care needs, prioritized treatment and

maintained patient flow.

. Accurately documented all elements of nursing

assessment, treatments and medications.

. Utilized strong assessment skills to determine necessary

patient care.

. Worked as part of team to ensure proper care of body

mechanics and safety of patient.

. Completed all new patient admission assessments and

required paperwork as beds become available and new

patients arrive on the unit..

. Collaborated and Communicated with Nursing Supervisors,

MD to create nursing care plans and provide quality

patient care.

Staten Island Museum - Staten Island, New York

Director of Operations June 2008 to June 2009

Special . Assisted in the successful organization and execution of

the administrative offices relocation

Achievement to Snug Harbor Cultural Center and Botanical Garden.

Projected and managed transport scope, schedule

and costs.

. Created in-depth job descriptions for all employees.

Revised outdated job titles. Designed and implemented a

metrics system used to evaluate staff performance and

progress.

. Coordinated, implemented and monitored a Point of Sale

System, seamlessly automating front desk processes and

reporting methods including merchandise ordering, sales

and vendor management.

Summary of . Analyzed, directed and oversaw the full scope of daily

operations ensuring a smooth running Expertise and cost-efficient

non-profit cultural and environmental organization in all respects.

. Consistently examined operations to determine areas of

potential cost reduction, program improvement, policy

change and organization-wide standardization.

. Executed change management techniques to increase

productivity and revenue, improve human resource

functions and enhance automated operations.

. Supervised multiple areas of operation including human

resources, finance and the gift shop.

. Served as a liaison to the Finance Manager and Executive

Director during the annual audit.

. Established and maintained quality relationships with a

wide range of contacts.

. Promoted a strong sense of teamwork and facilitated

positive employee/management relationships.

. Assessed the overall salary structure; offered

recommendations for improvement.

. Hosted weekly and monthly staff meetings to discuss new

policies and operational changes.

Foley, Incorporated - Piscataway, New Jersey July 1997 to February

2007

A Caterpillar dealer serving the Northern half of New Jersey, Staten

Island and Bermuda

1. Corporate Parts Manager January 2005 to February

2007

2. 6 Sigma Black Belt (Corporate) February 2002 to

January 2005

3. CSA Manager: Machinery Division September 1999 to

February 2002

4. CSA Coordinator: Machinery Division June 1999 to

September 1999

5. Internal Parts & Service Sales Rep.: Lift Division

January 1998 to June 1999

6. Preventative Maintenance Coordinator: Engine Division

July 1997 to January 1998

Special . Successfully managed projects utilizing Six Sigma

methodologies leading to savings of over

Achievements $700,000 to the bottom-line revenue.

. Implemented PCS program to track parts discounts resulting in

credits over $100,000

annually.

. Foley, Inc. received the prestigious AQI Award (Caterpillar

Award) for the first Six Sigma Project 2004.

Summary of . Managed all facets of day-to day operations for multiple

divisions ensuring cost-effectiveness Expertise and profitability

at all times.

. Developed and allocated a yearly budget; monitored and

controlled finances to achieve targeted goals.

. Attended monthly management meetings. Reviewed various

weekly reports; revised short and long-term goals

appropriately. Resolved under-budget line items

efficiently.

. Established metrics for key responsibilities in the

department to measure performance and alignment with

business plans.

. Directed and supervised a staff of up to 35 union and

non-union employees. Delegated assignments; monitored

work performance. Interviewed, hired and trained new

employees.

. Conducted performance evaluations on a regular basis;

recommended raises.

. Hosted weekly staff meetings to review objectives and

resolve problems.

. Executed team building exercises to promote leadership

and professional development.

. Created job descriptions and process documents utilizing

Six Sigma methodologies.

. Successfully led Six Sigma project teams to improve

critical business processes according to company

mission, values, policies and procedures.

. Provided quality service ensuring complete customer

satisfaction. Attended to and resolved customer

grievances in a timely manner.

. Assured full compliance with quality assurance standards

and safety regulations.

Training & American Management Association (AMA) - New York, New York

Development Finance for Non-financial Managers

December 2003

Caterpillar, Inc. - Peoria, Illinois 1998 to 2004

. CSA Manager Course . Black Belt

Training Course DMAIC Process

. Black Belt Training Course DMEDI Process

Foley, Incorporated - Piscataway, New Jersey July 1997 to August 2006

. Focus Group Facilitator Training . Disc (Personality

Profile) . Advanced Disk

. Situational Leadership I & II . Mentor Program

References Furnished Upon Request

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