Customer Service Life Insurance

PROFESSIONAL SUMMARY:

Over * Years of experience in the Information Technology industry primarily

in Software testing and applications validation and verification.

. Expertise in Manual Testing/mobile application testing for J2ME & BREW

wireless, Symbian, and Blackberry, Android (Mobile) applications, client

server applications and cloud applications.

. Experience in automation tool Device Anywhere Pro.

. Well versed with agile process/Methodology and Waterfall model.

. Rich domain experience of Insurance Personal line of business, Health

and Life insurance.

. Experience in Duck Creek applications testing. Rating engine validation

and end to end Policy life cycle testing handled.

. Involved with the End to End phases of Testing Projects, managing the

Project deliveries, Test Process Implementation, Management and

Improvement

. Well versed in QA / Testing Methodologies like Software Quality

Assurance, Black box testing, Regression testing, Functional Testing,

Integration testing, System Testing.

. Testing experience of various Insurance projects in Personal (Policy

administration process).

. Test planning and testing of Client/Server and Web based applications,

coordinating with the testing team.

. System/Integration/Functional Test Case Estimation, planning, Designing,

Execution & Support

. Experience in Offshore model which included the tasks like test planning,

handling onsite - offshore issues, communicating with client on daily

basis, project sign off work and managing offshore team

. Expertise in Test management tools like Quality Centre, Jira, Mentis and

Bugzilla.

. Sound knowledge of Software Development Life Cycle and Test life cycle.

ACADEMIC QUALIFICATIONS:

> Executive General Management program from IIT Bombay-2011

> BE (Information Technology), PT Ravi Shankar University 2006

TECHNICAL SKILLS:

Test management tool: Quality Center, Version One

Defect Management tool: Jira, Bugzilla, Mentis, and Test track pro

Automation tool: QTP 11.0, Device anywhere, Simulators.

Database: Oracle SQL, MS Access

Honors & Awards:

Achieved Star award in the year 2012-13 for outstanding performance.

Achieved 2 Excellence award in the year 2012 and 2013.

Client appreciation award in 2014

Visa Details:

Visa Type H1 B

Visa Valid till 12 Dec 2015

WORK EXPERIENCE:

Organization: Syntel Ltd Mar-2014 - till

date

Project Name: TransApp

Test Lead

Transamerica Employee Benefits offers employees a comprehensive portfolio

of supplemental health and life insurance products underwritten by

Transamerica Life Insurance Company and Transamerica Financial Life

Insurance Company.

Role/Responsibility: (Team size: 5)

. Reviewing Business/Functional requirements and Technical

Specifications of the application.

. Created detailed Test Plans, Test Scripts and conducted test script

walkthroughs to ensure that testing coverage is adequate and test

scenarios specify the correct expected results.

. Prepared Traceability Matrix to make sure all the functional and

Design requirements are covered under test scenarios.

. Worked with development teams to investigate, prioritize and resolve

software bugs / defects based on the testing results.

. Participated in review meetings/walkthrough and took the initiative to

meet the QA testing targets.

. Involved in Requirement analysis, Defect tracking, Root Cause

Analysis, Defect Management.

. Communicate relevant reports like Status Report, Defect Status Report,

and Execution Reports etc to stakeholders

. Team Management - Allocation of work to team members, resolving

issues, impart training and conduct knowledge transfer

. Process Improvement - Analyzing the current processes identifying

gaps, proposing suitable recommendations thereof

Project Name: Allstate Mar-2012 - Mar

2013

Test Lead

Interlink is Policy management and issuance system used by independent

agents for booking auto, property and watercraft insurance. The system is

completely built using the tool Universal Application using language called

tenfold.

Role/Responsibility: (Team size: 12)

. Responsible for Understanding the requirement, preparation of test

plan, Identifying tool and resources to address the testing on policy

administration process.

. Requirement Traceability Generation - Generation and maintenance of

traceability metrics.

. Performing project management activities like creation of Test

Strategy, Test plan, Weekly status reports, Traceability matrix.

Updating the test activities plan as and when required.

. Worked with development teams to investigate, prioritize and resolve

software bugs / defects based on the testing results.

. Participated in review meetings/walkthrough and took the initiative to

meet the QA testing targets.

. Involved in Requirement analysis, Defect tracking, Root Cause

Analysis, Defect Management.

. Ensure deliverables are prepared to satisfy the project requirements,

cost and schedule.

. Allocation of work to team members, resolving issues, imparts training

and conduct knowledge transfer

. Involved in understanding the customer/business requirements.

. Involved in preparation of test cases, test data, execution of test

cases. Tracking defects and verification of fixed defects.

. Provide daily, weekly, monthly and release wise status reports to the

management.

. Conducting meetings and cross training People across my Team as well new

comers.

. Performed application checkout for various releases.

. Handling unexpected/unplanned client requests. .

. Involved in the end to end testing process of the policy i.e. entering

the quote, issuing, renewing, endorsement, claims and termination.

Horace Mann (APM)

Mar-2010 - Mar 2012

Test Engineer

APM.Net (.Net) is a web-based intranet application that is used by Horace

Mann's Agents, Field Users, Underwriters and Customer Service

Representatives. The application is developed using Microsoft .Net

Technology, used for generating a Quote or a Policy for New Business in

Personal Auto and Property lines of business. The APM.Net application

interacts with various external interfaces via EAI layer (TIBCO) for

insurance services as well as for interacting with legacy Mainframe system.

The APM.Net application also interacts with Duck Creek Rating Engine for

rating the policies.

Technologies & Tools Used: .Net Framework 2.0, SQL Server 2005, Duck Creek

Technologies

Responsibilities:

1. Understanding requirements, preparation of test plan, Identifying tool

and resources to address the testing on policy administration process

by using .Net and Duck Creek Platform

2. Requirement Traceability Generation - Generation and maintenance of

traceability metrics

3. Creation of Test Strategy, Test plan, Weekly status reports,

Traceability matrix. Updating the test activities plan as and when

required

4. Issues tracking and Defect Reporting - Tracking issues with onsite

Coordinators and get them resolve

5. Work with development teams to investigate, prioritize and resolve

software bugs / defects based on the testing results

6. Communicate relevant reports like Status Report, Defect Status Report,

and Execution Reports etc to stakeholders

7. Ensure deliverables are prepared to satisfy the project requirements,

cost and schedule

8. Allocation of tasks to team members, resolving issues, imparts

training and conduct knowledge transfer, along with that:

. Provided team leadership and coaching

. Focus the team on the task at hand or the internal and external

customer requirement

. Coordinate team logistics

. Communicate team status, task accomplishment and directions

. Coach and help develop team members; help resolve dysfunctional

behavior

. Encourage creativity, risk-taking, and constant improvement

. Ensure deliverables are prepared to satisfy the project requirements,

cost and schedule

Organization: Playerx Mobile entertainment Pvt ltd.

QA Analyst July-2008 - Mar 2010

Responsibilities:

1. Requirements & Planning - Understand the requirement, preparation of

test plan, identify tool and resources to address the testing of the

application

2. Troubleshoot failures by adjusting attributes in a .JAD file and

provided feedback on feature performance. Created .JAR and .JAD files

for new devices using Net Beans

3. Involved in Unit Testing, performed UI/compatibility testing,

Usability testing, Functional, Adhoc, Exploratory testing, regression,

Installation testing, Interruption testing, positive and negative

testing.

4. Preparation of Test Cases - Preparation of test cases as per the

latest release

5. Requirement Traceability Generation - Generation and maintenance of

traceability metrics

6. Issues tracking and Defect Reporting - Tracking issues with onsite

coordinators and get them resolved

7. Testing - Test application as per the specification. Review and

maintain the test logs in repository

8. Team Management - Allocation of work to team members, resolving

issues, impart training and conduct knowledge transfer

9. Status Reporting: Communicate relevant reports like Status Report,

Defect Status Report, Execution Reports etc to stakeholders

10. Process Improvement - Analyzing the current processes identifying

gaps, proposing suitable recommendations thereof

Organization: Digital Chocolate

Test Engineer

July-2007 - June 2008

Responsibilities:

1. Understanding & clarification of business requirement document and

functional specifications.

2. Preparation of Test cases, execution of test cases

3. Troubleshoot failures by adjusting attributes in a .JAD file and

provided feedback on feature performance. Created .JAR and .JAD files

for new devices using Net Beans

4. Involved in Unit Testing, performed UI/compatibility testing,

Usability testing, Functional, Adhoc, Exploratory testing, regression,

Installation testing, Interruption testing, positive and negative

testing.

5. Execute deliverables from offshore on a daily basis

6. Helping team members with queries/issues. Also involved in reviewing

work and co-coordinating communication with onsite

7. Status reporting

8. Training, Query Resolution, Coordination and Mentoring of Testers.

Personal Details

Gender Male

Date of Birth 08 Jan 1984

Nationality Indian

Passport No H4353476

Personal e-mail ID ***.********@*****.***

Contact No. Mob 501-***-****

Other Comments

I hereby declare that the information that I have furnished is authentic,

and true to the best of my knowledge.

Ashish Das

Date: 11/16/2014

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