Customer Service Manager

PROFFESSIONAL SUMMARY:

. Have Total *years *months of experience as store manager,

department manager and cluster department manager in Retail

Operations.

. Worked as an end user for SAP IS Retail.

. SAP Certified Associate consultant in Industry-Specific Retail

module with ERP 6.0 from SAP Germany.

. M.B.A with Marketing and Retail Management Full time (2009 passed

out).

. Strong domain Experience and knowledge on, Apparel Retail, Food

retail and Electronics retail.

. Good Interpersonal skills, communication skills and presentation

skills.

CERTIFICATION:

. SAP Certified Associate Consultant in Industry-Specific Retail

module with ERP 6.0 from SAP Germany.

SAP IS RETAIL SKILL SET:

. Configuration of Retail specific Organization structure.

. Mapped up Retail Master Data like site master data, article master

data.

. Maintenance of site master, article master and assortment planning.

. Partner determination procedure using Customer and Vendor Master

Data.

. Construction of Merchandise Hierarchy & Article Hierarchy.

. Different article categories creation like single, generic,

structured and additional.

. Configure sales pricing procedure, purchase pricing Schema, Retail

price calculation

. Configuration of Retail Promotions and Subsequent processing.

. Configuration of Bonus Buy, Free Goods, Discounts, coupons

determination in promotions.

. Configuration of Inventory Management and Requirements Planning

using Replenishment, Forecasting, and Reorder Point.

. Merchandise distribution strategies using allocation and collective

purchase order.

. Concepts on Pos out bound and inbound

. Basic knowledge on ALE and I.Doc.

SPECIALIZATION:

V Concept in ASAP implementation roadmap consisting of project preparation,

business blue printing, realization, final preparation, go-live and post

go-live phases.

V Configuration of Retail specific organizational elements.

V Expertise in Retail master data-vendor master, customer master, site

master, article master creations.

V Expertise in Site master-distribution center, store, departmental store,

shops.

V Expertise in Article master-article type, article categories, assortments

and listing creations.

V Expertise in Merchandise category and Article hierarchy.

V Expertise in pricing-purchase price determination and sales price

determination, Retail pricing.

ACADEMIC QUALIFICATION:

Course Percentage University/Board College Year of

passing

M.B.A SVU Sri Venkateswara May-2009

65% University

B.Ed 63% SVU Universal college, April-2007

Nellore

Degree 65% Sri S.S.B.N.Degree April-2005

B.sc Krishnadevaraya College, Ananthapur.

University

Intermediate 73.3% Board of Ratnam juniour March-2002

+2 Intermediate College

Education Nellore.

10th Class 71% Board of Bala yesu March-2000

Secondary vidhyalaya,Hindhupur

Education

TECHNICAL SKILLS:

Primary Skills : SAP IS Retail

Platform : ECC 6.0

Operating Systems : Windows 7/XP/VISTA

Domain Experience: 4.6 Years in Retail Industry:

Tata Croma

Since 2013May Working as Department Manager at Indiranagar Tata Croma.

(Electronics Retail), Bangalore.

2011 November to 2013 April worked at MAX retail- LANDMARK GROUP.(Apparel Retail)

Roles at MAX:

Cluster Department Manager

For Six stores( Jayanagar,RMM,Mysore,Mangalore,Hubli and Banashanakari stores)

Department Manager for Ethnic Wear.

IST-In Store Trainer

2009- August to 2011 October worked as Store manager in Aditya Birla retail

ltd-Food Retail More supermarkets Bangalore.

Job Description at Croma :

EXPERTISE AREAS:

Merchandise handling &

replenishments Coordinate with merchandisers for stock replenishing.

Removal of non-moving stock for implementation of

schemes

Makes sure that replenishment of stock is done timely

to ensure optimum stock level across all the

sections.

Analyses the level of stock and sales in their

department -brand wise, unit wise & Item wise with

respect to value and quantity, Calculates stock

cover.

Customer service/ Analyses the sales reports and keeps track of selling

Loyalty programs. and non-selling items & slow and fast movers.

Controlling shrinkage by monitoring regular p.i and

checking inwards and outwards.

Visual merchandising

Analyzing customer's purchase trends.

Promotions & Schemes Attending customer problems and trying to solve or

convince.

People management

& Coordinates with Vendors for signage displays and

Training maintenance.

Maintain the premium look of the departments in

consultation with the VM.

Giving high importance to offer stock and non moving

stocks and giving visual display.

Receiving and implementation of schemes formulated by

respective category managers.

Ensures that the stocks under schemes required are on

the floor on a timely basis.

Efficiently monitoring, delegating, guiding and

correcting all employees such that, better

effectiveness comes out.

Creating a supporting and motivating work

environment.

Personal Details:

Contact info: **********.**@*****.*** mobile- 91-735*-**-****

Languages English, Hindi, Telugu, Kannada

Marital Status Married

Hobbies Gardening and meditation

Contact this candidate