asst. Manager Retail Operations

SNEHA DESAI

Contact No.: 075******** ~ E-Mail: ********@*****.***

Seeking assignments in Business Development, Store Operations and Customer Relationship Management with a reputed organization.

CAREER ABRIDGMENT

An analytical and a dynamic professional with overall 4.5 years of experience in Store Operations and Customer Relationship Management.

Worked as an Asst. Store Manager (Operations) with Bharti Retail Ltd. For 3 years ( Jan 2011 till Jan 2014 ).

Well versed in building success in sales and leadership positions for generating substantial revenue growth very well acquined with store operations and product management.

An effective communicator with excellent team building & customer relationship management skills.

AREAS OF STRENGTH

Store Operations:

Managing stores operations ensuring optimum inventory levels to achieve maximum cost savings for the company.

Executing physical stock verification, instituting inventory control measures & organizing dispensing activities.

Planning, directing and maintaining an efficient Store Operations; assigning and evaluating the work performance of personnel assigned at the store.

Team Management:

Mentoring, training and development of the field functionaries to ensure the sales and operational efficiency.

Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members.

EXPERIENCE CHRONOLOGY

July' 2009 - Dec' 2010 with Edenred (I) Pvt. Ltd. Mumbai as Sr. Executive - Customer Service Operations

Key Highlights:

A Working in a team to drive a project successfully & meet the monthly targets.

A MIS generation of Order & payment status on monthly basis.

A Ensuring monthly Re-orders of Ticket Restaurant Meal Vouchers from the clients across India.

A Escalating of not ordered & stopped customers.

A Coordinating with branches across India.

A Registration & Resolution of queries of the clients over the mails & Calls.

A Preparing all type of correspondence Coordinating with Inter departments as well as courier to ensure timely delivery of Orders to the clients.

A Inputting the orders into the system.

A Approving for the dispatches of Orders.

A Customer database management.

A Preparing minutes of the meeting.

A Ensuring monthly payment collection of Ticket Restaurant & Gift Vouchers.

ACADEMIC CREDENTIALS

B.M.S. 1st class from Ramniranjan Jhunjhunwala College, University of Mumbai in year 2009.

H.S.C. 1st class from N.K.T.T. College, Maharashtra Board in year 2006.

S.S.C. 1st class from St. Xavier's English High School, Maharashtra Board, Mumbai in 2004.

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PERSONAL DOSSIER

Date of Birth: 2nd July 1988

Languages Known: English, Hindi, Marathi

Address: A - 101, Shinde Park, Saraswati Nagar, Shivane - 411023.

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