Customer Service Representative
Resume:
J enney Rose H ambre
Pamayanang Diego Silang
Taguig City, 1632
*********@*****.***
Job Objectives: Looking for an opportunity to grow professionally in an
establish institution. Prepared to remain long term in the r ight
organization
P rofessional Experiences:
IT Service Desk Specialist - Supporting IT related issues of Global
1.
Colleagues from Continental Automotive
May 16, 2011 – Present
Bilingual IT Customer Service Representative –Supporting
2.
Technical issues for both Spanish and English users at Cybernet
Slash Support from May 2010-May 20113
Bilingual Customer Service at Telus International Philppines from
3.
A ugust 2007-May 2010
Bilingual Customer Service Associate at Cybercity Teleservices
4.
Philippines from June 2006-December 2006
E ducational Background
Graduated Bachelor of Arts in Mass communication
Western Mindanao State University
Zamboanga City
Awards: 3rd H onors, College Level
Summa ry of Qualifications
* E xtensive customer service and customer care experience with
E nglish and Spanish as medium of communication.
* Excellent writ ten and verbal communication skills .
* Ability to build rapport with customers.
* Ability to remain calm in crisis situations.
* Basic knowledge in hardware and software troubleshooting, Lotus
Notes and basic in SRM system
T rainings Attended
Completed the t raining in Updating Technology Skills from
1.
W indows XP to 7 at DB Wizards Makati City
Completed COMPTIA A+ training at Mapua University, Makati
2.
C ity
Completed IT I L V3 foundation training
3.
C haracter References:
Emyl Angeles
Team Leader, Cybernet Slash Support
L uis Locsin
Team Leader, Telus International Philippines and Cybernet Slash
Support
Contact this candidate