Customer Service Manager

Kentrel Smith

*** ***** **** ****** *** *, Far Rockaway, NY, 11691 (347) 254- 8565 *******.*****@*****.***

Objective

An opportunity utilizing collegiate business, leadership, management, sales, & communication skills to promote the goals of

the organization and be of great service to the community through correlated field experience.

Education

Bachelor’s of science May 2013 st. John’s University Jamaica, NY

Major: Business Management

Minor: Business Administration

Related coursework: Macro-Micro Economics, Intro to Accounting I & II, Business Law, Intro To International Business,

Economics I & II, Intro to Finance, Business Management, Small Business Management, Corporative Business Management,

etc.

Skills & Abilities

Management (4+ years correlated experience)

Sales (8+ Years correlated experience)

Communication (8+ years correlated experience)

Leadership (4+ years correlated experience)

Microsoft office skills, apple/mac os skills, Pc/windows skills (8+ years correlated experience)

Experience

assistant manager/administrative assistant town sports international August 2012- Current

Utilized communicative skills in a professional atmosphere while persuading customers to purchase various fitness-related

products from the NYSC franchise; assisted the general manager in basic, communicative duties (corporate phone calls, emails,

faxes, memos, etc.); bi-weekly payroll, hired & laid off staff whenever necessary; managed calendars and schedules of fitness

staff and general manager

assistant manager new york skyride june 2011-august 2012

customer service representative madison square garden may 2010-june 2011

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