Customer Service Administrative Assistant

Carmelita Clinton

Test Administrator

*** **** ***** ******, ***. 51 - New York, NY 10026

*****************@*****.*** - 212-***-****

Work Experience

Test Administrator

Proctor

-

New York, NY

August 2003 to August 2009

Responsible for certification and admittance of candidates for examinations.

• Reviewed policies and procedures upon check-in and advises on admittance regulations.

• In-charge of monitoring candidates and exam activity for quality control.

• Assisted candidates with exam content questions and providing them of unofficial results upon request.

Founder

www.Need2Know.org

-

New York, NY

June 2000 to July 2003

Created website providing information to user's questions.

• Created informational seminars for organizations to provide quality customer care.

Administrative Assistant

National Funding Facility

-

New York, NY

August 1998 to January 2000

Took charge of preparing and updating of loan agreements.

• Prepared loan repayment schedules using t-value mortgage software.

• Updated client database, prepared monthly reports, generated loan and payoff letters, provided

customer service to borrowers regarding accounts and various office duties as required. Responsible for,

ordering, and verifying invoices for office supplies.

• Reconciled accounts receivable balances and made day-to-day banking activities.

• Scheduled loan committee members meeting and prepared minutes during the assembly. Aided in the

preparation of annual reports.

Executive Secretary

Shearson Lehman

-

New York, NY

1992 to 1993

Provided executive support to various officers. Typing documents, spreadsheets and dictation.

• Managing incoming phone calls, making travel arrangements and itineraries for executive staff.

Executive Assistant to Managing Director

Gruntal Capital Markets

-

New York, NY

1990 to 1991

Provided executive support to managing director.

Managed incoming phone calls, prepared presentations and proposals, reviewed and answered

correspondence, organized meetings and conferences and additional duties included travel arrangements

and maintain department calendar.

Education

Medical Billing and Coding Program

Health Care Institute New York -

New York, NY

February 2008

Additional Information

• Certified by the National Healthcareer Association as Medical Billing and Coding Specialist.

• Professional attitude with strong analytical, research and accounting capabilities with advanced

computer skills.

• Effective communicator with training and experience in customer service and communications.

• Dedicated and driven professional with excellent international social skill.

• Confident, independent, and able to make decisions. Focused on achieving goals.

• Excellent writing skills; deftness in relating, gathering and reporting information.

• Proficient in various computer use and applications such as MS Word, Excel and PowerPoint.

• Knowledgeable in computer networking and database setup, design and use.

Skills: OS/DOS, IBM 270/158, 370/168, 3033, IBM POS 3680, 4-PHASE, MVS JES 2, RJE HARRIS

1600, MVS, LAN, SQL, A-300/400, Hardware and Software installations, SharePoint, Java Systems,

Word, Windows XP, Adobe Suite, Quark, Outlook, Access, Excel, PowerPoint, Lotus, Windows 9X and

Microsoft Office. Experience in Windows NT / 2000/XP, Lotus Notes, Mac OSX, Oracle, Word Perfect,

MacDraw, PageMaker, HPG And Persuasion

I am available for interview(s) immediately and I am available to work any or all shifts including evenings

weekends and holidays.

Thank you so much for your time and consideration.

Respectfully submitted

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