Customer Service Testing

Kalpana Rath

Plano, TX, *****

Email: ************@*******.***

Contact: 469-***-****(Cell) 469-***-****(Home)

Work Authorization: US Citizen

Resume of Kalpana Rath

SUMMARY:

• 5 years of experience as a Quality Assurance Test Engineer. Skilled in Testing Client/Server,

Networking and Web based applications across Multi Platforms. Confident and dedicated individual

with a team spirit and high adaptability to various work environments.

• Experience in Requirement Analysis, Functionality Testing, Integration Testing, System Testing,

Regression Testing, User Acceptance Testing (UAT), End to End Testing, and Database Testing using

SQL queries.

• Experience in performance testing – Load testing, Stress Testing and Endurance testing .

• Proficiency in Creating test scenarios and test cases, Preparing test data, Executing test cases,

Defect management, including Defect creation, modification, tracking, and reporting using Industry

standard Tools like, HP QC.

• Dedicated to any assigned activity, have the spirit of completing the given task in specified deadline.

• Capable of working both independently as well as in a team.

• In depth understanding of all phases of Software Development Lifecycle (SDLC).

• Highly proficient in interacting with cross functional teams to understand the business goal and the

scope of the project.

• Extensively executed SQL queries to verify the database table column changes and compare test

results between application UI and Database tables.

• Created test plans to keep track of the testing efforts. Expert in understanding Software Development

Methodologies like Agile, and Waterfall.

• Executed test cases and document results via defect tracking system.

TECHNICAL SKILLS:

Testing Tools HP Load Runner 10.0, HP Quality Center/ALM, Rally

Database MS SQL 2010 Server, MySQL

Kalpana Rath

Plano, TX, 75024

Email: ************@*******.***

Contact: 469-***-****(Cell) 469-***-****(Home)

Work Authorization: US Citizen

Web Servers IIS, Apache Tomcat

Others MS Excel, MS Word, MS Power point, MS Query Analyzer

PROFESSIONAL EXPERIENCE:

Client: Verizon

(Oct' 2012 to Current)

•

Role: QA Analyst

•

Scope: Develop the testing module and test cases for the application CETOM

•

(Concession Equipment Tracking and Order Management) various modules such

as validation, checks for the new users and existing user to the system, order

placement, order approval, tablet, smart phone assignment to the retail locations

and also involve in data syndication of the orders testing from CETOM to other

application such as billing and shipping with in Verizon wireless.

The team adopted Agile methodology in this project.

•

Responsibilities:

•

Involved in Requirement reviews and design discussions for the Smart Phone

•

device and tablet assignment module for retail locations.

HP QC for Rally in Agile

Created

Test scenarios and test cases in User Stories in

•

methodology

Conducted test execution and evaluated test results in QC.

•

Kalpana Rath

Plano, TX, 75024

Email: ************@*******.***

Contact: 469-***-****(Cell) 469-***-****(Home)

Work Authorization: US Citizen

Performed different types of testing including QA System Testing, System

•

Integration Testing and Regression testing for the user authorization module,

ordering module, data syndication process.

Involved in Backend Testing and involved in writing SQL queries for the

•

authorization, ordering, order approval, data syndication process.

Bug tracking and reporting using Quality Center.

•

Reported and escalated critical Issue and Risks

•

Performed Smoke testing for each new build of the application.

•

Extensive Functional and End to End testing for various modules with all possible

•

positive/negative scenarios

Part of the daily standup meeting for the project along with the development team.

•

Developed Requirements Traceability Matrix (RTM) to track requirements test

•

coverage.

Expertise in browser compatibility testing on website.

•

• Participated in Weekly team meetings and walk through to discuss status report and

schedule task.

Frequently communicated with Developers, BAs and senior QA team members to

•

assist in clarification of technical issues

Status reporting and coordination with project team and stakeholders

•

Technologies: HTML, XML, MS SQL 2010, HP Quality Center, Rally, Windows 7.0

Client : Medco ( Aug'2011 Sept'2012)

•

Kalpana Rath

Plano, TX, 75024

Email: ************@*******.***

Contact: 469-***-****(Cell) 469-***-****(Home)

Work Authorization: US Citizen

Role: QA Analyst

•

Scope:

•

The ICM Autofax Outbound Development is an existing enterprise outbound

•

system which was getting replaced by the new autofax outbound system for faxing

the doctors scripts to the fulfillment center as well as to the prescriber for any

correction in the script or any approval for the prescribed medicines.

Responsibilities:

•

Involved in Requirement reviews and design discussions of new autofax system.

•

Created Test scenarios and test cases

•

Conducted test execution and evaluated test results in QC.

•

Performed different types of testing including QA System Testing, System

•

Integration Testing and Regression testing.

Involved testing the data of the xml with the final pdf that gets generated from the

•

system

Involved in the load testing for the application.

•

Involved in the load testing for the message queue which was used to lineup of the

•

fax to process to the respective parties.

Involved in the database object testing.

•

Bug tracking and reporting using Quality Center.

•

Reported and escalated critical Issue and Risks

•

Performed Smoke testing for each new build of the application.

•

Kalpana Rath

Plano, TX, 75024

Email: ************@*******.***

Contact: 469-***-****(Cell) 469-***-****(Home)

Work Authorization: US Citizen

Extensive Functional and End to End testing for various modules with all possible

•

positive/negative scenarios

Developed Requirements Traceability Matrix (RTM) to track requirements test

•

coverage.

• Participated in Weekly team meetings and walk through to discuss status report and

schedule task.

Frequently communicated with Developers, BAs and senior QA team members to

•

assist in clarification of technical issues

Status reporting and coordination with project team and stakeholders

•

Technologies: HTML, XML, MS SQL 2010, HP Quality Center, Rally, Windows 7.0

Client : Religare, Inc.(Aug'2010 – Aug'2011)

•

Role: QA Analyst

•

Scope:

•

The LIS(Laboratory Information System), is an enterprise system that enables your

•

lab to manage patient specimens through lab processes and generates a patient

report. The system is divided into the set of modules for accessioning cases, as

well as monitoring and maintaining lab file set up.

The team adopted Agile methodology in this project.

•

Responsibilities:

•

Kalpana Rath

Plano, TX, 75024

Email: ************@*******.***

Contact: 469-***-****(Cell) 469-***-****(Home)

Work Authorization: US Citizen

Involved in Requirement reviews and design discussions

•

HP QC for Rally in Agile

Created

Test scenarios and test cases in User Stories in

•

methodology

Conducted test execution and evaluated test results in QC.

•

Performed different types of testing including QA System Testing, System

•

Integration Testing and Regression testing.

Involved in Backend Testing and involved in writing SQL queries.

•

Bug tracking and reporting using Quality Center.

•

Reported and escalated critical Issue and Risks

•

Performed Smoke testing for each new build of the application.

•

Extensive Functional and End to End testing for various modules with all possible

•

positive/negative scenarios

Developed Requirements Traceability Matrix (RTM) to track requirements test

•

coverage.

Expertise in browser compatibility testing on website.

•

• Participated in Weekly team meetings and walk through to discuss status report and

schedule task.

Frequently communicated with Developers, BAs and senior QA team members to

•

assist in clarification of technical issues

Status reporting and coordination with project team and stakeholders

•

Technologies: HTML, XML, MS SQL 2010, HP Quality Center, Rally, Windows 7.0

Kalpana Rath

Plano, TX, 75024

Email: ************@*******.***

Contact: 469-***-****(Cell) 469-***-****(Home)

Work Authorization: US Citizen

Client:

Reliance Communications Inc. Mumbai, India (Feb'2009 to August'2010)

Role: QA Analyst and Performance Tester

Scope:

RMS(Reliance Mobile Solutions) is complete range of Telecom service covering Mobile, Land Line, Broad

Band, National and International long distance and Data services. It is used within reliance internal

Customer Service Reps to enter customer/product order information. It manages ordering and

provisioning steps to activate the product/services ordered and also notifies billing when service is

activated or changed or disconnected.

Responsibilities:

• Involved in writing and reviewing Test Plans, Test Cases, Test Scripts, Test Scenarios, Test Data

based on the requirement documents and tracked the defects in Quality Center.

• Involved in Production support system testing to test Rapid Deployment and End to End Testing.

• Involved in monitoring RMS Functionality as per given requirements.

• Participated in Enabler application testing, including monitoring/scheduling of Billing jobs and for

retrieval of data using operational jobs.

• Performed User Acceptance testing and Regression testing. Involved in Updating the Application,

Reference Tables using MS SQL.

• Worked with project managers and business owners to facilitate resolution to issues impacting

system functionality and performance.

• Involved in running different batch jobs for Bill Preparation, Bill Production and

Escalated different issues of RMS Software.

• Participated in Walkthroughs, status, defect review and GO/NO GO meetings with the Business

Analysts, Technical People.

Kalpana Rath

Plano, TX, 75024

Email: ************@*******.***

Contact: 469-***-****(Cell) 469-***-****(Home)

Work Authorization: US Citizen

• Performed System Testing including Functional, Regression, and Performance Testing.

• Well experienced in performance testing tools HP Load Runner/Performance Center

• Well experienced in conducting performance testing and analyzing the performance test results.

• Created performance scenarios and scripts for doing multiple iterations. Designed and executed

performance test plan and test cases.

• Performed Load/Endurance/Stress test using Load Runner with Web (HTTP/HTML) protocol.

• Executing Load Test scripts for different QA Environments and identifying memory leakages.

• Analyzed Average CPU usage, Response time and Throughput for different scenarios.

Technologies: Windows 2000 and 2003, MS Office, HTML, XML, Load Runner and HP Quality Center.

Contact this candidate