Customer Service Manager
Resume:
Stoimen Gaydarov
Buffalo Grove, IL 60089
(Relocating to Little Elm, TX)
RE: Reply to Manager job opening
Dear Hiring Manager,
I am extremely interested in the Manager position
As a Project Manager in my current job I have accountability for the design, implementation and
execution of turnkey projects. During that time I have developed a solid reputation for
successfully managing numerous projects through competition within targeted cost, schedule and
compliance parameters.
I am highly organized and self-motivated and thrive in high-pressure environment. A solid
player, I work to tight deadlines and has plenty of imitative.
Some of the qualities and credentials I have to offer are:
• 23-years project management and team leader history
• Team focused leader and motivator
• Bachelor Degree of Radio and TV Engineering
• Creative and Proactive troubleshooter and problem solver
With my knowledge, ambitions and exceptional project management and organizational skills, I
am very confident that I’ll be a valuable asset to your company. I look forward to discussing my
qualifications with you in an interview. You can call me at 847-***-**** if you need any
additional information. Thank you for considering my application.
Kind regards,
Stoimen Gaydarov
Stoimen GaydarovStoimen Gaydarov Stoimen
Gaydarov
481 Burnt Ember Ln., Buffalo Grove, IL 60089
847-***-****; *********@*******.***
(Relocating to Little Elm, TX beginning of 2015)
Objective
To obtain position on Manager
Knowledge/Skills and Experience
Ability to provide excellent customer service and establish and maintain relationships with
diverse group of individuals - partners, customers, business leaders, colleagues, staff at all levels.
Ability to manage/supervise people including solid delegation skills.
Effectively deals with complex personnel issues and effectively coaches and mentors direct
reports.
Knowledge of field operations including the design, installation, upgrade and repair of home
security systems.
Ability to manage detailed reports and maintain accurate and complete records.
Organizational and planning skills; ability to multi-task; attention to detail; productive without
compromising quality.
Ability to think strategically and problem solve through conceptual thinking, analytical and
planning skills.
Solid knowledge of word processing, spreadsheet, presentation and email software (preferably
Microsoft Word, Excel, PowerPoint, Outlook, Internet).
Solid ability to work in a team environment along with the ability to work independently with
minimal supervision.
Solid ability to be results-oriented that makes a difference, taking initiative to make things
Solid knowledge of Information Technology.
Basic knowledge of Accounting and Budgeting.
Employment
KEYTH Technologies – Construction Manager 2008 - Present
Burglar and Fire Security Systems Installations.
Monitoring and managing Technicians on key performance indicators including weekly QA’s,
On Time Delivery, Completion Rate, Customer Satisfaction, Install/Repair Duration, etc.
Providing on-the-job troubleshooting support and assisting with routing, training and solving
customer issues and escalations and addressing dispatching/Technician status issues.
Ensuring Technician compliance with Company policies and procedures.
Performing monthly Technician physical van and tool inventory counts; and Conducts monthly
safety compliance audits.
Incorporating principles of teamwork with all organizational levels in the resolution, completion
and follow-up of various responsibilities; coach and mentor team members of varying levels of
experience.
Ensuring all new/ current employees are equipped with the proper tools, nametags, identification,
uniforms, boots and communication devices.
Performing Quality Inspections on a consistent basis and within guidelines; ensuring employees
receive necessary training required to be successful on the standards of installation and service;
bring jobs up to spec. if needed.
Submitting and resolving all damage claims, to include negotiations with customers, filing
reports, submitting check requests, obtaining release forms and submitted payroll deductions for
the parties at fault.
KEYTH Technologies – Installer 2005 - 2008
Subcontractor Installer – responsible for new Burglar and Fire Security Systems prewires and
installations
Subcontractor for AT&T broadband Services – Installations, maintain and troubleshooting of
Digital Phone, Network and cable TV installations. Reading and comprehending blueprints and
building documentation. Installing cable pathway systems, and various electronic components.
Installing and terminating various categories of cables -: twisted pair cable cat5 and cat6, coax,
power limited tray cable, stranded cable, solid conductor low voltage cable. Placement,
termination, testing, labeling & documentation.
Stoky Groups, Inc – Owner 2002 - 2005
Sell, design and install audio, video, home theater, cable, and phone and home network
systems.Structured pre-wire for whole house audio/video distribution, network, satellite,
keypad/touch panels, both in new construction or retro fit. Rack design and cable dressing. LCD,
LED, plasma TV installation, mounting, and wiring.
North Star Cable, Inc. - Senior Installer. 1999 - 2002
Subcontractor for AT&T broadband Services – Installations, maintain and troubleshooting of
Digital Phone, Network and cable TV installations. Reading and comprehending blueprints and
building documentation. Installing cable pathway systems, and various electronic components.
Installing and terminating various categories of cables -: twisted pair cable cat5 and cat6, coax,
power limited tray cable, stranded cable, solid conductor low voltage cable. Placement,
termination, testing, labeling & documentation.
D.V.D. International Inc. – Service 1997 - 1999
Started as a construction worker in mid size construction remodeling company and moved to
service manager position – responsible for all service related customer inquires and claims.
Bulgarian National Telecommunication Company – Branch Manager 1983 - 1997
Started as a Central Station Technician and Moved to Branch Cable and AV manager.
Responsible for day-to-day operation, scheduling, ordering field supervision, technicians
education, customer service and quality control for installation and support Audio and TV
services and implementing new technologies.
Monitoring and managing Technicians on key performance indicators including weekly QA’s,
On Time Delivery, Completion Rate, Customer Satisfaction, Install/Repair Duration, etc.
Providing on-the-job troubleshooting support and assisting with routing, training and solving
customer issues and escalations and addressing dispatching/Technician status issues.
Ensuring Technician compliance with Company policies and procedures.
Performing monthly Technician physical van and tool inventory counts; and Conducts monthly
safety compliance audits.
Incorporating principles of teamwork with all organizational levels in the resolution, completion
and follow-up of various responsibilities; coach and mentor team members of varying levels of
experience.
Ensuring all new/ current employees are equipped with the proper tools, nametags, identification,
uniforms, boots and communication devices.
Education
College Of Radio and Telecommunication – Sofia, Bulgaria 1980 - 1983
Degree in Radio and TV Engineering
Illinois Licensed Home Inspector 2013 - 2014
Illinois Licensed PI and Commissioned Security Officer 2013 - 2014
Bulgarian Army Officers School – Bulgaria 1978 – 1980
Math High School – Bulgaria 1974 – 1978
Other Skills
Very good PC and MAC computer skills – MS Office, publishing and design software.
Able to read any blueprints and schematics.
Customer service skills.
Ability to interpret plans and specifications, survey notes, and very handyman
Contact this candidate