Customer Service Management

Andr Taillefer 514-***-****

** ***********

*****.***********@*****.***

Charlemagne, Qu bec, J5Z1Z8

Competencies

. 30 years of experience in operation and fabrication management.

. Expert in equipment design and manufacture of mechanical equipment.

. Experience in managing multidisciplinary staff that includes 3 years

of professional teaching.

. Sense of leadership, management priorities and approach customers.

. Extended software knowledge: Word, PowerPoint, Excel, Visio, Internet,

E-Mail.

. Management software: ERP. CMMS.

. CAD software : AutoCAD, Solidworks, CIMCO and basic Inventor, Master

cam

. CNC Equipment: Mazak, Fanuc, Mitsubishi and Haas

. Sheet metal equipment: shear, break press, cnc turret, spot welding,

welding process ARC,TIG, MIG

. Great knowledge of material ferrous, non ferrous, plastic and

synthetic

. Good knowledge of finishing process powder coating and liquid paint

application

. Experience on all levels of management

. Excellent French and great level of English

Professional Experience

Production Manager and Methods

2014

S.E. Techo Plus Inc.

Lead, organize, plan and manage a multi-disciplinary team composed of

production supervisor, planner, supervisor quality, buyer, designer

programmer, millwright and machinists in an AS-9100 environment - ISO 9001-

2000. Optimize the department of manufacturing methods, tools, inspection

jigs to meet customer specifications. Determine the human and financial

resources necessary for to realise customer contracts. Responsible for

continuous improvement and planning processes. Manage the operating budget.

Manage optimization of cnc workstations. Participate in the review of

contracts and meetings of non-conformities

Production Manager and Maintenance

2012-2014

Distribution St-Laurent

Create a new product that meets the expectations of the company.

Create processes and develop and built whit our machine shop the necessary

equipment for the manufacture of a new finish for exterior cladding in a

short time and manufacturing costs acceptable. Determine human and

financial resources necessary for the project. Increase productivity by 40%

without additional resources. Reduce non-compliance of 85%. Develop

standards for quality management, health and safety, schedules and

preventive maintenance programs for the automatic production line.

Implement continuous improvement manufacturing methods programs. Manage a

team of 15 employees. Manage the operating budget. Manage the optimization

of the plant and its facilities.

President

2005-2012

APC-TEK Solutions Inc.

Running a CNC machine shop and mechanical design, sheet metal and

welding assembly for many industries. Increase sales from $ 100,000 to $

900,000 during five years. Manage the acquisition of a business sheet metal

and redevelopment of two companies in the same building. Implement an

enterprise resource planning software (ERP). Implement procedures for

monitoring the quality and standards of health and safety. Develop the

market for design of custom equipment operation. Assist clients in

developing their needs. Assume responsibility for financial management,

business development, planning, production, quality, customer service,

training the personnel.

John Meunier Inc. 2003-

2005

Manufacturing superintendent

- Overseeing the smooth running of the company by

promoting management methods based on responsibility and

teamwork in an ISO 9001 2000 environment.

- Manage the production budget.

- Coordinate team leader

- Plan projects and work plans.

- Elaborate security rules.

- Participate in job interviews.

Montreal School Board

2000-2003

cole des m tiers de l'a rospatiale de Montr al

Teacher machining technique

- Giving the machining technical class.

- Class management.

- Prepare course plans and creating assessments.

- Supervising the different learning situations.

- Work in cooperation with other teachers.

Noranda Minerals Div. CCR 1986-2003

Machinist Maintenance

- Set up and operate machine tools under maintenance.

- Manage budgets and purchases under a management team.

- Immediate superior : M. Paul Houle

PAGI Company Inc. 1982-1985

Workshop Foreman

- Supervise staff.

- Control the quality of products to manage inventories of

raw materials and finished products.

- Production planning.

- Adapt workstations.

- Supervisor: Paul Girard

City of Charlemagne

1982-1988 Volunteer firefighter

- Educate the population in transmitting protective

measures against fire.

- Intervene in emergency.

- Supervisor: Gerard Perron

Other Information

. Langages:

French (spoken and read),

English (adequate spoken and read)

. Resourceful and a good communicator

. Ability to adapt quickly to different situations

. Strong management and working methods

. Autonomous and fast in performing tasks

. Honest, reliable and professional

Educational Background

2010 Certificate in pedagogical formation

Sherbrooke University

2003 Priority Management & Communication

2002 Machining technical degree

cole des m tiers de l'a rospatial de Montr al

1995. Computer graphic design (AutoCad)

Joliette Cegep

1996. First aid worker (4th respondant)

1986 Firefighter formation step A&B

1980 D.E.S. Mechanical diesel profile

References available upon request

Contact this candidate