Sales Customer Service
Resume:
FAIYAZ FAROUK
AIYAZ FAROUK
FRock Road • Diamond Bar, CA 91765
949-***-**** • ************@*****.***
949-***-**** • ************@*****.***
SUMMARY OF QUALIFICATIONS
Seasoned management & business development professional with a consistent track record of delivering high
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value change to Fortune 1000 and multi-national clients.
Experience consulting in the telecommunications, manufacturing, technology and services sectors.
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ISO 9001/2000 Master Trainer with Strong ability to persuade and facilitate change in the midst of difficult
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obstacles.
Excellent project manager who can implement effectively across all phases of the project lifecycle.
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Analytically-minded professional who makes decisions based on sound data.
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RELEVANT SKILLS
CONSULTING PEOPLE MANAGEMENT PROCESS IMPROVEMENT
Requirements Gathering Team Management Sales Optimization
Business Analysis Executive Consulting Marketing Initiatives
Project Implementations Upselling / Business Development Operational Streamlining
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EDUCATION
Executive Masters of Business Administration, Executive Management - Claremont, CA (2015)
Claremont Graduate University - Peter F. Drucker & Masatoshi Ito School of Management
Strategy Certificate, Leadership Certificate, Management Certificate - Claremont Graduate University (2013 - 2014)
Bachelor of Science in Business Administration - University of Phoenix
PROFESSIONAL EXPERIENCE
ROWPOINT CONSULTING - Irvine, CA 2011 - Present
Management Consultant
• Persuaded Drucker Institute & Claremont Graduate University to receive prestigious license to use Peter Drucker
management workshops materials with clients; only 1 of 2 firms licensed to do so in the U.S.
• Managed team of 5 Consultants and 17 Contractor Consultants in multiple disciplines to lead multiple projects
across different industries and challenges.
• Managed full life cycle of sales including: prospecting, negotiating, follow-ups, and closing. Target market $50M-
$500M in revenue.
• Clients include: Fox Studios, HBO Studios, Multiple tech firms, Automotive parts manufacturing, industrial gas,
telecommunications, construction firms.
• Led a team of experts to design SCORM compliant safety e-learning platform; executed platform within 60 days
with an information mastery effectiveness rating of 80%.
• Re-engineered the organizational structure for a rapid growing tech firm with the goal to add 500 employees over
15 months across three countries; successfully integrated 600 employees in 12 months.
• Consulted with a large $150M/yr. technology firm to increase new market penetration; increased revenue $35M
within six months of implementation.
• Increased the performance of 120 Customer Service Representatives by coaching the manager to reposition her
behavior and management style to be more effective.
• Created a communication intervention strategy to support a group of 26 marketing professionals in a large financial
firm; used DISC, Values and TMS tools to reintroduce new dialogue and communication processes to organization.
FAIYAZ FAROUK
FAIYAZ FAROUK
Page Two • 949-***-**** • ************@*****.***
Page Two • 949-***-**** • ************@*****.***
DALE CARNEGIE - Southern CA 2008 - 2011
Senior Vice President / Master Trainer
• Analyzed, researched, produced & implemented new consulting manual & system to 4500 sales consultants
throughout the world.
• Led initiatives to gain new franchisees in Middle East markets; added four new locations with expected revenues of
$12M/yr. within five years.
• Managed annual budget revenue of $18M,18 franchise owners, 67 sales consultants, 155 trainers within assigned
terriorty with continuous strategic support and leadership.
• Accessed & directed a new project management strategy for Design Roofing company that scaled up the business
without increasing salesforce; increased business over 60% in two years while reducing customer labor cost.
• Led a team to help Gateway 2000 improve their customers support, productivity; achieved 30% improvement in
customer support in just four months; increased productivity by 12%.
• Managed consultants on a strategy and implementation project for a Weis Markets grocery chain; store sales
increased by 3% and revenues reached $2.1B.
• Led a team to help Gateway 2000 improve their customers support, productivity; achieved 30% improvement in
customer support in just four months; increased productivity by 12%.
• Consulted Siemen's Energy’s for change in management operations in 120 different countries; transformed
organization with consistency from hierarchical management to self-directed teams system.
• Streamlined internal processes of new service for AAA Insurance; cut cost by 36% from previous rollouts.
• Consulted with T-Mobile to minimize system downtime; improved response rate to system outages resulting in
reduced downtime and a savings of $7,200 per inciden
• Launched a Kaizen model to streamline all operational processes across Fred Weber Construction, resulting in a
cost savings of $2M.
• Assisted Tyson Foods in re-working their manager’s communications style and processes; plant saved $108K in the
first year and shifted to a new model to meet market demands efficiently.
THE RESULTS GROUP SALES COMPANY- Seattle, WA 2004 - 2008
Vice President
• Managed an annual budget of $4M.
• Supervised a team of 35 Real Estate Agents, Loan Officers, and support staff.
• Developed and trained staff utilizing sales systems; increased revenue from $150K monthly to $10M monthly in 14
months.
• Negotiated complex contracts with client and vendors including: First American Title, Countrywide, Chase.
FERRELLGAS COMPANY - Seattle, WA 2000 - 2004
Account Director
• Rapidly grew market share from five propane delivery trucks to 13 trucks within two years; increased revenue by
$2.5M in two years.
• Received Rookie of Year Award for new business development.
• Received Presidential Award for new business development and client retention.
• Led team of non-performing employees to perform at new heights utilizing a revised sales strategy.
• Created teams of cross marketing partners across various states to increase new business referrals.
• Closed large-scale national clients such as Weyerhaeuser, Pepsi, Schwan’s, Boeing, and State of Washington.
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