Customer Service Sales

317-***-**** • *********@*****.***

Veronica L. Sutton

**** ***** ***. ***********, ** 46060 • 317-***-**** • *********@*****.***

Veronica L. Sutton

Objective

Customer Service/Event Management. A position within the food/customer service industry where I can use my

extensive experience in customer service to affect.

Experience

Nov, 2012 - Present

Wheaton Van Lines Corporation Indianapolis, IN

Military Relocation Coordinator

Provide customer service for United States Military members during their relocation.

Work with agents and drivers to coordinate move to ensure the best customer service

Answer phones for Military members that may have questions during move

Arrange any third-party services that may be needed during moves

July, 2011 – Nov, 2012

Amazon 5 FFC Plainfield, IN

Inbound/Stow Ambassador

Part of the “Away Team” traveled to new warehouses to help train new employees

Several duties within the warehouse including inbound and outbound shipments

Trained on all PIT equipment used in warehouse

Performed all inbound duties from unloading, checking in, and receiving and stowing shipments

Performed several outbound duties including picking and consolidation

April,2002 – Aug, 2011

Moon Dog Tavern Indianapolis, IN

Restaurant/Bar Manager

Provide leadership to a staff of approximately 40

Responsible for increased sales and customer service retention

Assist in development of menu and nutritional diversity

Maintain compliance with OSHA regulations and Health Department requirements

Responsible for nightly sales reconciliation

Established operating procedures for wait and kitchen staff

Developed marketing strategies for individual promotions and ongoing events

Performed inventory analysis and worked vendors and suppliers to maintain adequate supplies

Handle direct customer contact and quality assurance

July, 2000 - April, 2002

Old Point Tavern Indianapolis, IN

Restaurant Manager

Supervised staff of approximately 40

Responsible for increased sales and customer service retention

Responsible for nightly sales reconciliation

Handle direct customer contact and quality assurance

Responsible for nightly deposits

317-***-**** • *********@*****.***

Veronica L. Sutton

July, 1996 – July, 2000 T.D. Alibis Indianapolis,

IN

Restaurant/Bar Manager

Provide leadership to staff of approximately 50

Responsible for increased sales and customer service retention

Assist in development of menu and nutritional diversity.

Maintain compliance with OSHA regulations and Health Department requirements

Responsible for nightly sales reconciliation

Established marketing strategies for individual promotions and ongoing events

Handle direct customer contact and quality assurance

Education

1995

Indiana Business College Anderson, IN

Diploma – Office Specialist

Activities: Volunteer work for the Italian Greyhound Organization of Indiana since July 2007

References

References are available on request.

Contact this candidate