Administrative Assistant Manager

Charlene Allen

***** ******** *****, *******, ** 60142

630-***-****

*************@*******.***

CAREER PROFILE

Accomplished, professional, detail oriented and highly organized Executive

Administrative Assistant. Demonstrated organization and project management

skills; proven problem solving, decision making and interpersonal skills

with experience providing complex, confidential administrative support in a

high-profile environment. Significant relationship management ability,

combined with the maturity to maintain the confidentiality and discretion

necessary to successfully navigate along the lines of management with tact

and diplomacy and manage sensitive or proprietary information. Adaptable

and flexible, capable of efficiently managing multiple tasks of varying

urgency. Maintains a willingness to assist in any capacity to achieve

company and team goals.

PROFESSIONAL EXPERIENCE

Accu-Rate Production, Lakemoor, IL 01/2014 - Present

Office Manager

. Prepare correspondence, reports and contracts

. Prepare and code expenses

. Create and mail invoices to customers

. Maintain filing system for invoices and customer contracts

. Answer phones and respond to voicemails

Follett School Solutions, McHenry, IL 09/2007 - 11/2013

Executive Administrative Assistant to CIO

Full administrative support for CIO, his VP's and Directors. Also

maintained support for PMO Office. Duties included but not limited to:

. Managed critical coordination of CIO's business and personal schedule

. Organized meetings, events and conference calls for CIO including

agenda's and assembled materials for reports and presentations

. Managed domestic travel arrangements, prepared and disseminated

itineraries and account reconciliation

. Prepared correspondence, reports, presentations and memos

. Reviewed CIO's emails for time sensitive information and delegated to

proper manager for action

. Functioned as liaison between management, staff and customers

. Coordinated and tracked CIO's assigned projects to VP's, Directors and

staff

. Monitored, conveyed and responded to calls and voicemails

. Prepared, audited and approved timesheets

. Prepared and coded expenses

. Organized and maintained personnel records

. Created and maintained organizational charts

. Implemented existing employee changes to their Oracle rights in the

Oracle System, as well as added new

employees and removed employees

. Coordinated new hire set up and on-boarding

. Managed all areas of office management and reception scheduling

. Administered administrative support for all other departments as needed

as well as availed time to

assist with company functions and client events that fell outside the

normal business hours

. Organized meetings for PMO Director including agenda's and assembled

materials for reports and

presentations

. Compiled and organized bi-weekly project status decks

. Sent and tracked project request forms

. Sent and tracked project charters

. Conducted relative benefits interviews and compiled responses for each

project

. Scheduled project kick-off meetings and weekly project meetings

Page Two

Handyman Matters, Palatine, IL 05/2004 -03/2007

Executive Assistant and Office Manager to two Presidents / Owners

Full administrative support to two Presidents / Owners. Duties included

but not limited to:

. Managed running day-to-day business office for two handyman franchises

. Coordinated, tracked and maintained detailed schedule of all Craftsmen

and Estimators

. Implemented and maintained payroll, accounts payable, accounts receivable

and employee expenses

. Published and coordinated monthly status and metrics reports for

Presidents / Owners and Corporate

. Handled extensive telephone and service calls for potential and current

customers

AT&T Business Global Services / IBM Global Services, Schaumburg, IL

01/1986 - 08/2003

Executive Assistant to VP

Successfully developed and implemented a process for tracking all travel

costs for budgetary purposes. This helped the VP's organization stay way

below the budgetary costs for all travel categories, i.e., Airfare, Hotel

Charges, Meals, etc.

Full Executive Assistant to VP and three Directors. Duties included but

not limited to:

. Managed critical coordination of VP's business and personal schedule

. Reviewed VP's emails for time sensitive information and delegated to

proper manager for action

. Functioned as liaison between management, staff and customers

. Coordinated and tracked VP's assigned projects to Directors and staff

. Monitored, conveyed and responded to calls and voicemails

. Prepared, audited and approved timesheets

. Prepared and coded expenses

. Prepared correspondence, reports, presentations and memos

. Managed all domestic and international travel arrangements, prepared and

disseminated itineraries and

account reconciliation

. Organized and maintained personnel records

. Organized and maintained confidential corporate, customer and personnel

information

. Coordinated new hire set up and on-boarding

. Administered administrative support for all other departments as needed

as well as availed time to assist with

company functions and client events that fell outside the normal

business hours

RELEVANT SKILLS

Proficiency in the following, but not limited to: Microsoft Outlook, Word,

Excel and PowerPoint; Visio; QuickBooks; Dictaphone; Lotus Notes, Lotus 1-2-

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