Customer Service Sales

LAQUIANA S.

HARRISON

**** ** ** *** **** #* LOS ANGELES CA

562-***-**** **********@*****.***

Objectives

To obtain a position with a reputable company and to utilize my prior knowledge, skills and ideas to

benefit the company’s success and the potential for advancement. Highly motivated, responsible, with

excellent written and verbal communications skills. Offering over 3 years of sales experience, as well as

dynamic communication skills toward actively supporting a progressive organization in optimizing

operational performance. Extremely productive in a high volume of stress environment where my

discipline, positive attitude, professionalism unstrings efforts and interest can be utilized.

Experience

Sales Associate

June 2010 July 2012

Wet Seal 5100 Lakewood Center Mall

I communicated directly with customers by phone, electronically or face to face. Provided customers with

technical support using maintenance procedures created with company products.

• Engage customers in order to provide to them what they need in terms of product and quality services

• Promote brands when instructed

• Process transactions in a time efficient manner

• Maintain work area in terms of cleanliness and hygiene

• Communicate current product features and benefits to customers

• Provide administrative assistance to marketing department

Sales Associate July 2012 – current

Macys 5100 Lakewood Center Mall

Assist customers with purchases, Evaluate changing factors frequently to achieve high customer

satisfaction level. Analyzed statistics and other data to determine the level of customer service

performance achieved by the team opening and closing accounts. Achieve performance objectives in all

areas.

Private Guard

L.J. Bragg Security Los Angeles, CA

Conducted comprehensive investigations and analysis in order to detect, resolve and prevent

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crimes under a private contract for client.

Acquired knowledge and experience: Powers to Arrest And Mass Destruction and Terrorism

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Efficiently prepared detailed records and reports after each incident

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Strategically planned and coordinated workflow to maximize use of resources while ensuring

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security and meeting organizational objectives

Skills

Customer service orientation

Excellent communication, presentation, relationship building and problem solving abilities

Highly versatile; quickly master new roles, responsibilities, technologies and environments

Strong interpersonal communication skills

Ability to work with several operating systems, including Windows, Mac OSX and Excel

Extensive experience and knowledge of MS Word and other specialist data

Entry software.

Having a typing speed over 60wpm.

Inputting both text data and also numerical data.

Interpreting complex information.

Fully aware of data confidentiality issues.

Handling all confidential information in a professional manner.

Knowledge of specialist data entry software and automated systems.

Strong commitment to performing and producing at the highest level of

quality at all times

Education

Tracy High School

June 2010

High school diploma

References available upon request.

Contact this candidate