Team Lead/ Trainer

Jessica A. Niedzwiecki

*** * ********* ******, *******, IL 60640 Phone: 920-***-****

*******.*.***********@*****.***

Education:

Bachelor of Arts in Biology - Graduated May 2010

St. Mary's University of Minnesota- Winona, MN

Bachelors of Science in Nursing - Attended January 2011- December 2011

North Park University- Chicago, IL

Achievements/Volunteer:

Presidential Scholarship

Christian Brother's Leadership Scholarship

Miriam Seminar Scholarship

Brother James Miller Scholarship

Stella Maris Scholarship

Children's Spanish After School Program, Winter, 2006

Catechism Teacher- 2007- 2008

Bow Wow Revolution Foster- 2013-Present

AdvaCare Systems, Chicago, Illinois

Team Lead/Trainer, November 2013-present

. Managed a team of 8-10 individuals while consistently exceeding

monthly goals and metrics. Continuously provided feedback and

mentoring and development through regular coachings.

. Aided the staff in transition into a new software system and

streamlined processes and guidelines.

. Successfully implemented a new company procedure that supports company

standards, increased inventory-tracking abilities, and helped

streamline the billing process to increase company revenue.

. Addressed disciplinary an/or performance issues in accordance with

company standard. Prepared coachings, warnings, and made

effective/appropriate decisions relative to the corrective action.

Made sure all employees were in accordance with HIPPA and JACHO

standards.

. Assisted in the interview process and prepared and trained all

incoming new hires.

. Increased product knowledge, updated training manual, and finalized

the standard operating procedure manual for all staff.

AdvaCare Systems, Chicago, Illinois

Client Service Representative, February 2013-November 2013

. Excel in listening to customer needs, communicating product benefits

and creating solutions that provide value to the customer. Responsible

for our main client's daily patient log.

. Oversaw orders through the initial call, to dispatch, organizing times

with families, and communicating with hospices. Resolved customer

complaints and questions in a timely manner.

. Was consistently the top performer on the floor with call intake,

unavailable times, and ticket completion.

Nitel, Chicago, Illinois

Account Executive, June 2012- December 2012

. Responsible for generating new leads through managing multiple

Chicagoland territories

. Producing business through successful cold calling and CRM management

. Secured appointments and built rapport while starting the contract

process. Successful products sold were a hosted VoIP system, T1, MPLS,

and SIP product lines.

Kingston Mines, Chicago, Illinois

Cocktail Waitress, February 2012-November 2013

. Established repertoire with customers by using prompt and friendly

service

. Managed own bank

Abbey Pub, Chicago, Illinois

Server/Bartender, March 2011-February 2012

. Used organizational, time management, and good work ethic to improve

sales and meet customer needs

. Built a strong rapport through customer service

Adventure Education Center Spanish Nursing Program, La Fortuna, San Carlos,

Costa Rica

Doctor's Assistant/ Nurse, October 2010-December 2010

. Worked in various settings to provide medical care

. Used Spanish to communicate effectively with patients

Al Johnson's Swedish Restaurant and Butik, Sister Bay, Wisconsin

Server, June 2002-October 2010

. Offer superior customer service in a fast-paced work environment

serving up to 2,400 customer per day

. Acting as manager on duty for 7-9 wait staff during night shift.

Proven upselling sales ability in customer service through daily

revenue feedback.

Research:

Testing the effects of Venlafaxine on body weight in Mus musculus.

Developed, designed, and executed a research project on the effects of a

serotonin-norepinephrine reuptake inhibitor and its effects on mice.

Collected, analyzed, and presented data in a published scientific report.

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