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Customer Service Sales

Location:
Swarthmore, PA
Salary:
150,000
Posted:
November 21, 2014

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Resume:

LEON NEWMAN

*** ********* **** • Springfield, PA 19064 • 610-***-**** • *********@***.**

AUTOMOTIVE EXECUTIVE FIXED OPERATION DIRECTOR PARTS & SERVICE DIRECTOR

Highly accomplished, award winning senior operations professional with proven ability to

increase sales, profitability, quality, and performance in automotive industry. Special

expertise in streamlining operations, improving efficiency, and maximizing customer

satisfaction. Adept at building and leading top performing teams. A highly accomplished,

forward thinking, innovative and action oriented Fixed Operations Manager with a proven

track record building, strengthening, designing and implementing processes in the leading

service and body shop departments in the industry. A proven performer turning around

underperforming departments. An experienced, seasoned leader and problem solver capable

of effectively communicating with all levels of employees and maintaining strong

relationships with stakeholders in order to effect change to improve quantity and quality to

life for employees while achieving company objectives in performance and customer

satisfaction. Known as a collaborative leader who mentors and build high performance

teams. Recognized as a trainer who is capable of delivering the message in a manner that

makes genuine sense.

Core Competencies:

Operations Management • Strategic Planning • P&L Growth • JIT Inventory Management

Financial Management • Budget & Cost Control • Multi site Management • Team Building

Parts & Service • Sales • Marketing • Customer Relations • Performance Optimization

PROFESSIONAL EXPERIENCE

MILLER CHRYSLER, DODGE, JEEP, Springfield, PA 2009 2014

Parts/Service Director

Oversee $2.7M+ per year service and parts operations for metro area dealership. Supervise

staff of 25. Coordinate daily workflow and assignments. Carry out sales.Maintain

inventory. Monitor customer service index (CSI). Conduct staff training sessions.

1Grew annual sales from $1.8M to $2.7M, and gross profits from $840,000 to $1.4M.

2Reduced costs by implementing bulk purchasing for high turnover inventory items.

3Increased efficiency by cross training personnel and reworking schedules.

4Lowered advertising expenses by eliminating underperforming campaigns.

5Improved sales 30% by redesigning bonus and sales compensation plans.

NORTHEAST AUTO OUTLET, Philadelphia, PA 2008 2009

Parts & Service Director

Managed parts and service operations for large dealership, including hiring and training,

P&L, sales, scheduling, workflow, customer relations, inventory, union relations and

negotiations, documentation, warranty work, promotions, and more. Tracked billable hours.

Supervised staff of 100, including 67 technicians and 15 parts professionals.

1Built and led top performing service and technical team.

2Achieved profitability growth by updating labor and service rates.

3Contributed to revenue growth by establishing new/used car department.

THE ROSADO GROUP, Milford, PA 2003 2008

Fixed Operations Director (2005 2008)

Directed 15 auto dealerships and 18 domestic/import franchise services departments.

Supervised 250 employees, including 25 managers.

1Increased gross profits from $2.9M to $4.5M per year,

2Dramatically improved efficiency by implementing new operational policies/procedures.

3Facilitated profitability growth by implementing standardized budget.

4Produced added revenues by implementing quick lube lanes at all 12 facilities.

5Lowered costs by consolidating purchases for all facilities.

6Earned three Customer Service Index Excellence awards (2005 2008)

Leon Newman • Page 2

(The Rosado Group, continued)

(2003 2008)

Oversaw parts and services operations for 18 dealerships, including payroll, purchasing,

inventory control, advertising, promotions, and customer service. Developed policies and

procedures.

1Improved CSI score to 94% and earned three CSI Excellence awards (2003 2005).

2Facilitated revenue growth by restoring and equipping three service center locations.

3Lowered inventory costs 30% and increased profits 25% by implementing JIT inventory

and introducing bulk purchasing for all dealerships.

4Grew sales 10% month over month, exceeding goals, by streamlining operations.

5Contributed to profit growth by introducing management leadership training program.

6Increased efficiency 125% by migrating to consolidated operational model.

7Led team to 5 Star Gold Level Designation.

FAIRWAY AUTO GROUP, Jenkintown, PA 2001 2003

Director of Parts & Services

Managed parts/services operations for $4.8M Cadillac, Pontiac, Buick, and GMC dealership

group, including inventory, sales, customer relations, union contracts and negotiations,

training, and more. Developed policies and procedures.

1Improved profits and sales by implementing special pricings and promotions.

2Facilitated revenue growth by launching quick lube lanes at facilities.

3Lowered costs by implementing consolidated bulk purchasing for all facilities.

4Grew service/parts sales from $2M per year to $3M per year.

5Raised monthly CSI score from 76% to 91% and earned two CSI excellence awards.

CERTIFICATIONS & TRAINING

General Motors Professional Service Manager

Master Service Manager Certification

Ford Professional Service Manager

Master Service Manager Certification

Next Generation Chrysler Certification

COMPUTER SKILLS

MS Office, Reys/Reys, ADP, Dealer Track



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