Administrative Assistant
Resume:
Kaur, Kawaljeet
Kaur, Kawaljeet
****, ******* **** *****, ***********, ON, L4T 2G4
*****@*****.**
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OBJECTIVES
To work in an organization in which I can use my customer service and
communication skills to enhance client base, satisfaction level and grow
professionally with organizational growth.
A self-motivated professional with an excellent track in a high volume bank teller
position. A strong commitment to quality customer service coupled with first rate
communication skills builds significant customer loyalty. Proven ability to handle a
diverse client base, resolve problems and process transactions quickly and accurately
ensures increased productivity and efficiency.
HIGHLIGHTS OF PROFILE
More than two years of experience as a teller in branch banking operations.
Master’s in business administration in Finance and HR.
Experienced in office management and administration.
Self-motivated with positive attitude that result in continuous customer
satisfaction.
EDUCATION
George Brown College of Applied Arts and Science.
April 17, 2014
Post Graduate Certificate Small Business Entrepreneurship.
Punjab Technical University.
July 04, 2011
Post Graduate Degree Master of Business Administration
Punjabi University
June 24, 2008
Degree of Bachelor of Arts(Three Years Course) Bachelor of Arts
EXPERIENCE
Teller- officer YES BANK LIMITED
March 21, 2011 – August 31,2013
Maintenance of petty cash.
Receive and count cash at the beginning of the day.
Identify customers, validate and cash checks.
Accept cash and checks for deposit and check accuracy of deposit slips.
Process cash withdrawals.
Perform specialized tasks such as preparing cashier’s checks, personal
money orders, issuing demand drafts and exchanging foreign currency.
Kaur, Kawaljeet
Perform services for customers such as ordering bank cards and checks.
Receive and verify loan payments, mortgage payments and utility bill
payments.
Record all transactions promptly, accurately and in compliance with
bank procedures.
Balance currency, cash and checks in cash drawer at the end of each
day.
Answer inquiries regarding various types of accounts and other bank
related products.
Initiate and open new accounts.
Explain, advice on and promote bank products and services to
customers.
Identify referral opportunities and make relevant referrals.
Ensure compliance with all internal controls and established policies
and procedures.
Business Executive-Credit cards AXIS SALES LIMITED
April12, 2008 – January 03, 2011
Receiving and processing applications for new credit cards.
Perform services for customers such as issuance of card and pin code.
Maintaining record of month on month sale of credit cards.
Answer inquiries regarding credit card issuance, limit enhancement,
payments and balance transfer.
Follow up with in branch employees for leads and referrals.
REWARDS AND RECOGNITIONS
Awarded certificate of participation for the sales skill training by DGM &
Head Human Resources of Axis Sales Limited.
Awarded certificate of Best participant for the sales skill training by DGM &
Head Human Resources of Axis Sales Limited.
Awarded Certificate of Appreciation for being recognized as Champion for
exemplary performance in Chill on the Hill contest by Regional Business
Leader.
TECHNICAL SKILLS
Microsoft Office.
Data entry skills.
Knowledge of core banking software-Finacle.
Numeracy skills.
Cash Management.
Financial Principles and practices.
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Kaur, Kawaljeet
CORE COMPETENCIES
Good listening and communication skills.
Customer service orientation.
Accuracy and attention to detail.
Time management.
Problem solving.
Honesty and integrity.
Teamwork.
Stress tolerance.
PROFESSIONAL DEVELOPMENT
Attended in house training program on core banking operations organized at
the cluster training centre of Yes Bank Limited, Ludhiana, India.
Attended in house training program on customer services and relationship
building organized at the Cluster training centre of Yes Bank Limited,
Ludhiana, India
Attended in house sales skills training organized in local branch headed by
Senior Manager & Head Training.
REFERENCES
Available on request.
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Contact this candidate