Customer Service Administrative Assistant

Dena Morrison

C:403-***-****, mailto:************@*******.***

http://ca.linkedin.com/pub/dena-miller/71/321/b59/

Profile

Diligent, detailed-orientated Office Assistant knowledgeable of all office functions.

Excels at multi tasking in fast paced environment, completing various duties within time

constraints

S uperior telephone and customer service and computer skills with proficiency in Microsoft

Windows Applications; Microsoft Word, Outlook Express; Fluent with office Technology; Website

Maintenance; Internet Proficient

Employment Experience

Administrative Assistant January 2013-December 2013

Office Transfer S ystems, Calgary, AB

S erved as Administrative Assistant for commercial moving company serving Alberta, moving businesses

within the province

Answering phones, and maintaining office supplies

Entering employee hours for payroll, and ensuring accuracy

Managing accounts payable and receivable

Manager August 2011-May 2012

Liquor Depot, Calgary, AB

Ordered inventory and supplies

Payroll

S taff scheduling

Recruited employees to provide top-notch service to customers

One on one discussions and motivational strategies with employees

Accounts Representative S ept 2006-August 2010

Advanced Auto Credit, Mac James Motors, Red Deer Alberta

Finalizing car loan applications

Investigated and resolved customer concerns in collaboration with respective agencies

Maintained vehicle advertisements on company website, which increased sales

Provided quality customer service

Managed accounts payable & receivable, including processing payments and bank deposits

Responsible for answ ering multi-phone line and directing calls to appropriate department

Customer Services Representative July 2005-Feb 2006

7-Eleven, Mackenzie BC

Provided customer service, stock rotation & management of inventory, food preparatio n for deli

items, managed cash, answered phones.

Administrative Assistant August 2002 – August 2005

1

Nu Beginnings, Nakusp BC Dr. Leslie Jordan 250-***-****

Nu Beginnings is a doctor’s office in Traditional Chinese Medicine serving Nakusp BC and the Arrow Lakes

area.

Provided quality customer service

Assisted in holistic therapies

S cheduled appointments

Meet and greet with patients

Responsibilities of office admi nistrative tasks

Processed payments

Education & Certificates

J ob Options Pre-employment Program 2014

College of New Caledonia, Mackenzie BC

Human Relations FALL ARREST

T DG PROSERVE

H2S ALIVE Occupational First Aid Level One

CONFINED SPACES Electrical Lockout

Due Diligence WORKPLACE VIOLENCE

WHMIS Reel Facts

PROTECT FOOD SAFE

Office Administration 1998

College of New Caledonia, Mackenzie BC

Grade 12 Equivalency Diploma 1992

S tarlake Campus, Clearwater, BC

References

Melissa Targett, manager Liquor Depot 587-***-****

Bernice Leslie, supervisor Alberta Auto Credit 780-***-****

Leslie Jordan, Doctor, Nu Beginnings 250-***-****

Daniel Gunter, Instructor, CNC 250-***-****

2

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