Mortgage Professional

JENNIFER BAKER

**** * **** ******, **** **** ? Phoenix, AZ 85016

Phone 480-***-**** ? E-mail **********@*****.***

Objective

Highly motivated, goal driven and analytical Implementation and System

Support Analyst with strong problem solving skills, seeking a position

which demands excellent interpersonal skills and organization. Committed to

exceptional customer service, team oriented, able to learn and adapt

quickly to any position and meet deadlines with attention to quality and

accuracy, while multi-tasking.

Summary of Qualifications

? Microsoft Word, Excel, PowerPoint, Access & Outlook ? AQ2 - Lockbox

? Adobe

? Reconveyance Processing System (RPS) ? Title & County Search

? Epostclosing

? Mortgage Lien Release Portal ? iSeries/AS400 ?

Ariba/Concur

? iPortal ? WS_FTP Pro ? START

Employment History

ALLIANCE ASSOCIATION BANK, Mesa, AZ

Present

Implementation & System Support Analyst

. Manage pipeline of property management companies in their transition

to Alliance Association Bank

. Set up property management companies and self-managed homeowner

associations with banking products, such as, operating and reserve

accounts, lockbox, ACH, check scanners, etc.

. Train customers on online banking and check scanners, ACH and lockbox

. Ownership of SFTP website profile set up for customers

. Process Strongroom billing for customers using this service

BANK OF AMERICA, Hunt Valley, MD

2013

Assistant Vice President, Administrative Assistant III

. Produce daily production reports and distribute via email to the site

and/or Unit Leaders - reports produced and not limited to; Month to

Date HSS Dispositions, Aged Pipeline Deep Dive, SME Scorecard

Incentives

. Submit for systems access via START application or ARM-Access

Management

. Reserve conference and training rooms for Unit Leads, Team Leads and

Business Support Leads via the Rooms on the Web

. As Associate Engagement Champion for the site, planned and executed

events, tracked the budget for the Associate Engagement team and the

site's Global Recognition budget

. Assisted in the new hire process; orientation, system

access/assistance, badge access, ordered voicemail, name plates and

name badges, changed cost centers

. Booked travel for Subject Matter Experts

BANK OF AMERICA, Chandler, AZ

2011-2012

Assistant Vice President, MLO-Sr. Loan Servicing Specialist

. Process lien reconveyances (in Customer Service & SNAP team)

. Worked with 3rd party title agencies to complete lien release requests

. Procured signing authority on behalf of the bank in regards to lien

releases and assignments

. Trained in Corrections, Research, Print Queue & CIWI within the lien

release department

. Assisted with & contributed long hours to the MERS assignment project

. Assisted with test processing as servicer states resulting in a team

QC score of 100%

. Delegated Virginia loans for processing

. Responsible for processing Virginia loans from the Open/PRT and

nearing/out of compliance reports & Critical Compliance Report

. Subject Matter Expert in Virginia lien releases in less than a year

along with being a point of contact for the team regarding Power of

Attorney and Private Investor questions or concerns

. Demonstrated leadership with training fellow associates and on the

Associate Engagement Team

JOSEPH A. MARTIN, C.P.A., P.C., Phoenix, AZ

2009-2010

Administrative Assistant/Receptionist

. Organized and updated file room

. Put together client database

. Scheduled client meetings during tax season

ACCOUNTANTS INTERNATIONAL, Phoenix, AZ

2010

Short Sale Loan Servicing Contractor for Bank of America

. Sent out Welcome Packages to agents

. Ordered appraisals & titles when needed

. Assisted Short Sale Negotiators with Approval to Participate letters

CHEVY CHASE BANK, Laurel, MD

2008

Loan Servicing Customer Service Representative

. Answered customer questions regarding their loan via secured email

. Educated customers on the type of loan they had

. Light collections

LOUDOUN TEMPORARY SERVICES, Sterling, VA

2006-2007

Administrative Assistant/Receptionist for Nova Corp.

. Took minutes for weekly construction meetings

. Organized and filed prints

. Organized site trailer for meetings amongst the Project Manager and

architects

TIMES COMMUNITY NEWSPAPERS, Herndon, VA 2006

Administrative Assistant/Receptionist

. Typed up drafts edited by the President and Vice President

. In charge of conference room schedule and reservations

. In charge of taking inventory of office supplies and placing orders

GUARANTY BANK, Milwaukee, WI

2004-2006

Loan Servicing Customer Service Representative

. Assisted customers with questions regarding all aspects of their loan

. Tested the website and voice response unit for errors

. Quoted automobile loan payoffs

Education

PHOENIX COLLEGE, Phoenix, AZ

2010

Finished last semester with a 3.5 GPA

Fulfilled most general education requirements

UNIVERSITY OF WISCONSIN-MILWAUKEE, Milwaukee, WI

2005-2006

Major: Political Science

References available upon request

Contact this candidate