GENEA SLAUGHTER
**** **** ****** ****** **********, Alabama, 35208 United States 205-***-**** *****.*.*********@*****.***
PROFESSIONAL EXPERIENCE
Securitas, Birmingham, United States
Security Guard, Apr 2013 – Sept 2014
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against
theft and maintain security of premises.
• Write reports of daily activities and irregularities such as equipment or property damage, theft, presence
of unauthorized persons, or unusual occurrences.
• Answer alarms and investigate disturbances.
• Escort or drive motor vehicle to transport individuals to specified locations or to provide personal
protection.
Alabama Army National Guard, Birmingham, Alabama United States
Dental Technician/ Human Resources Specialist, Sep 2006 – Jul 2014
• Record treatment information in patient records.
• Take and record medical and dental histories and vital signs of patients.
• Order and monitor dental supplies and equipment inventory.
• Apply protective coating of fluoride to teeth.
• Record treatment information in patient records.
• Compile information about new accounts, enter account information into computers, and file related
forms or other documents.
• Answer telephones and direct calls to appropriate staff.
• Complete insurance or other claim forms.
• Present clear and concise explanations of governing rules and regulations.
• Ensure that money collected is properly recorded and secured.
• Basic interoffice military support personnel tasked with organizing, maintaining and reviewing
personnel records.
• Performed data entry duties including but not limited to entering and retrieving personnel information.
• Prepared, updated and coordinated requests for evaluations for promotions, schools, regulations, and
training classes.
• Assisted soldiers with proper preparation of for ID card requests, up to date car tag information, and
leaves of absence and processing recommendations for awards and decorations.
• NCOIC/ Supervisor of Logistics at Officer Candidate School
Alagasco, Birmingham, Alabama United States
Contact Center Representative, Nov 2005 – Jun 2008
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned
adjustments.
• Compile information about new accounts, enter account information into computers, and file related
forms or other documents.
• Informed potential utility clients of the benefits of service and processed ne installations.
• Front line contact administrative duties tasked with assisting new and existing customers with orders,
emergency service calls and maintenance calls.
E DUCATION
Grantham University Online, Kansas City, Missouri United States
Completed coursework towards BA/ Multidisciplinary Studies, Apr 2012
Faulkner University, Birmingham, Alabama United States
Completed coursework towards BA/ Human Resources Management, Oct 2009
ADDITIONAL SKILLS
• Security Clearance