Customer Service Sales

Silvana Hammoud

*** ************* **** ****/ ****** ON/ N6J 4G3

519-***-**** **************@*******.***

Career Profile

An experienced Saleswoman with a solid understanding of the retail

industry. A knowledgeable candidate and a proven leader with excellent

interpersonal and project coordinating skills.

Summary of Skills and Achievements

. Highly organized with superior communication, interpersonal and

analytical skills.

. Efficient in problem solving, quick learner and able to demonstrate

confidentiality and integrity.

. Over 10 years experience in sales, merchandising, project management

and customer service.

. Recognized as top regional sales person in retail clothing industry -

increased sales by 25% in one year.

. Set clear sales targets weekly and consistently exceeded them.

Reputation for bringing in repeat business and new referrals.

. Through an organized sales team effort, developed and maintained

client accounts.

. Strong leadership skills with the ability to motivate and inspire.

Commended by management regarding ability to build confidence.

. Intermediate knowledge of Microsoft Office applications such as Excel,

Word, Outlook, PowerPoint and Access.

Education

. Modeling and talent agent training - The Agency

. Computer courses with an emphasis on Microsoft Office - Wheable Center

for Adult Education

. Courses in Business and Marketing - Fanshawe College

Employment History

Kingsmills Department Store

London, Ontario Jewellery

Department

2013 - Present

Kingsmills is one of London's oldest and most respected department stores

offering a variety of products including: accessories, contemporary

furniture and men's and women's fashions.

. Able to Multi-task in a fast-paced environment that had a high volume

of customers on a daily basis.

. Provided excellent service to customers in person by providing

solutions to their Jewellery related inquiries in an articulate

manner.

. Cross-trained to work in other departments including the cash

register, furniture department, and

University of Western Ontario

London, Ontario

Food Service Employee

2011 - 2012

Western provides the best student experience among Canada's leading

research-intensive universities.

. Described menu items and daily specials in detail and provided

recommendations when requested.

. Accurately relayed the various ingredients and cooking methods

employed.

. Developed repeat business by establishing close and lasting

relationships with customers which ultimately help drive increase in

sales.

. Maintained 100% compliance to all standards. Ensured safety of guests

and associates by completing training for food safety and restaurant

safety guidelines.

Moores Clothing for Men

London, Ontario

Assistant Manager

2003 - 2010

Moores Clothing for Men is a leading Canadian retailer committed to

providing quality and satisfaction for customers regarding a wide range of

clothing, including: suits, tuxedos, outdoor wear, accessories and sport

wear.

. Provided customers with comprehensive product knowledge regarding

men's clothing, which helped ease the customers decision to purchase

from Moores.

. Multi-tasked in a fast-paced environment that had a high volume of

customers on a daily basis which was being serviced by a small team.

. Provided excellent service to customers in person and over the

telephone by providing solutions to their inquiries in an articulate

manner.

Hobbies

. Yoga

. Boxing

. Music

. Theatre

. Movies

References available upon request

Contact this candidate