Senior Executive Assistant

ROSANNE C. HANSON

Atlanta, GA Cell: 404-***-**** Email: *******.*******@*****.***

SUMMARY

Senior Executive Assistant with 9+ years’ experience with C level executives. Effective problem-solver and decision-

maker. Able to handle and prioritize multiple tasks and perform well under pressure in time-critical situations. Capable of

taking charge without hesitation. Highly motivated individual with strong work ethic. Experience with a strong

background in all areas of business operations including payroll processing, administrative functions, customer service,

profitability, accounting, public relations, ISO and sales.

ACCOMPLISHMENTS

• Project Manager for build out of new office space 4 different times as the company grew.

• Obtained large contracts from Home Depot, Coca Cola, A & P Foods, Cobb County Schools.

• ISO Officer in a department of more than 550 employees.

• Perfect score on the Norfolk Southern Railroad Management Assessment Test.

• Promoted twice within five years while with Norfolk Southern Railroad.

• Creator of the Virtual Notebook – Reference guide for yard clerks, standardizing operations.

• CPP Certified – American Payroll Association.

• Project Manager for UltiPro implementation for 3 companies, total of 550 employees.

• Project manager for EzLabor implementation to support payroll for 16 plants and 375 employees.

EXPERIENCE

ETHOSENERGY POWER PLANT SERVICES Alpharetta, GA

January 2005 – Present

EthosEnergy, a joint venture between Wood Group and Siemens, brings together Wood Group’s GTS business with Siemens’ TurboCare

to create a single independent service provider of rotating equipment services and solutions to the power, oil and gas, and industrial

markets. Employs upwards of 4500 people and serves customers in 100 countries.

Senior Executive Assistant – CEO (January 2005 – Present)

• Conserve the Executives time by reading, researching, and routing correspondence; drafting letters and

documents; collecting and analyzing information; initiating telecommunications.

• Maintain the Executives appointment calendar by planning and scheduling meetings, conferences,

teleconferences.

• Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.

• Maintain customer/employee confidence and protects operations by keeping information confidential.

• Complete projects by assigning work to clerical staff; following up on results.

• Provide historical reference by developing and utilizing filing and retrieval systems.

• Assist in all possible works such as meetings, preparing documents and presentations.

• Updating Executive about appointments with various employees and clients.

• Review incoming emails and respond to clients and concerned party members on behalf of the Executive.

• Managing the day-to-day operations of the office.

• Coordinate complex domestic and international travel with the knowledge of the executives preference to airlines,

hotels, ground transportation and restaurants.

• Prepare, proof read and edit correspondence, reports, and presentations.

• Plans, coordinates, and implements special events such as the annual holiday party, team building events and fund

raisers.

• Identify community resources to recruit and encourage volunteerism for environmental and social responsibility.

• Compile correspondence and reports on behalf of the executive.

• Prepare the executive for all internal/external meetings.

• Manage the executive’s workload.

• Ensure the general maintenance of reference material for bids/proposals.

• Work closely with the executive to ensure that all projects and contracts are up to date and ensure relevant

managers produce monthly management reports for the executive while outlining progress on all projects.

Payroll Manager (January 2005 – May 2011; Wood Group)

• Responsible for managing all aspects of the payroll process and ensuring accurate and timely payroll processing.

• Ensured compliance with US federal, 38 states, including California and several local tax laws.

• Verified payroll audit reports, multistate payroll tax reports and wage garnishments.

• Payroll included 7 unions, 8 401k plans and 3 profit sharing plans.

• Processed 7 different payrolls comprising of 3 FEIN and 1 Canadian.

• Defined problems, collected data and information to establish facts and validate conclusions.

• Calculated and processed special checks; review, edited and made corrections and adjustments as needed.

• Provided documentation to Finance, created and maintained payroll files with appropriate documentation.

• Functioned as System Administrator and provided technical support to ADP Pay eXpert, ADP ezLabor, ADP iPay,

ADP Expense eXpert, ADP Pay@Work and Ultimate Software UltiPro.

NORFOLK SOUTHERN RAILROAD Atlanta, GA

September 1998 – October 2003

The Norfolk Southern Railway was founded in 1990 and is a Class 1 railroad in the United States, owned by the Norfolk Southern

Corporation. Norfolk Southern operates the most extensive intermodal network in the East and is a major transporter of coal,

automotive, and industrial products.

Assistant Manager - Central Yard Operations (2001 – 2003)

• Supervised clerks whose functions were to monitor/report railcar movement, industry work orders, connecting rail

service and maintain customer service data.

• Investigated and corrected any problems that arose from such data.

• Prepared monthly reports to highlight problem areas.

Supervisor – Car Distribution and Utilization Center (2000 – 2001)

• Logistics supervisor for multilevel railcar movement to major automotive loading ramps.

• Communicated with manufacturers, TTX Corp. and other major railroads to ascertain the requirements of each

loading ramp.

• Implemented and supervised the movement of manifest or unit trains to their destinations.

Crew Dispatcher – Crew Management Center (1998 – 2000)

• Dispatched trainmen and engineers in a timely manner to job assignments.

• Maintained job bulletins, vacations, seniority and status for T & E employees.

• Assisted Road Foreman and Train Masters with their duties as they applied to the T & E employees.

GEORGIA SEAMLESS GUTTERS Powder Springs, GA

July 1985 – August 1998

Office Manager / Sales Manager

• Co-owner of a small construction company specializing in residential and commercial gutter installation.

• Oversaw all administration functions including: accounting, customer service, purchasing, sales and supervision

of office personnel. Instrumental in creating a strong and growing business.

TECHNICAL SKILLS

SharePoint Concur Expense Reporting ADP Pay@Work (Canada)

Infor Expense Reporting Quickbooks Trip Case

Navision Quicken Internet Research

Microsoft Word Ultimate Software UltiPro DocuSign

Microsoft Excel ADP Pay eXpert Symmetry Business

Microsoft Outlook ADP EzLabor Delta SkyBonus

- Expert ADP iPay

Concur Travel ADP Expense eXpert

CERTIFICATIONS

CPP – Certified Payroll Professional

ADP Pay eXpert Certified

PROFESSIONAL MEMBERSHIPS

American Payroll Association – National Member

American Payroll Association – Atlanta Chapter Member

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