Quality Control Project
Resume:
Samuel A. Muth
University Park, MD 20782
***********@*****.***
Career History
Sidley Austin, LLP (September 2012 – September 2014 )
Sidley Austin, LLP is a member of the Am Law 200 with a fast paced and dynamic enviro nment. Sidley
offers many areas of practice from antitrust to white collar. It's Litigation Support department is structured
top down on a national level. Sidley prides itself on its successful efforts to advance its Litigation Support
department through technology, in-house processing, in-house review, steam lined procedures, unitized
pricing and client services.
As Litigation Support Coordinator within the Litigation Support department my primary responsibilities
included:
Consultation with case teams regarding design, development, implementation and mainte nance of
review databases based on client budgetary constraints.
Case management.
Case load delegation.
Managed Litigation Support staff with an emphasis on advanced training for new and current
skills, concise communication, professional standards and team work.
Introduced a series of new procedures to make processes more uniform.
Introduced additional quality control procedures to all out going deliverables.
Enforced adherence to all Litigation Support policies and procedures.
Assisted case teams with Litigation based technology support and training.
Litigation Support administration including budgeting, P & L reporting, employee evaluations,
procuring required resources, and liaison with IT and other internal support departments.
Vendor Management.
Coordinated with Litigation Support Software Development group regarding strategic technology
initiatives.
Evaluated and reported back on new technology.
Hosted and coordinated the monthly project ma nagement round table discussions to promote skill
sharing on a national level.
Participated in developing and implementing new Litigation Support policies and procedures.
Participated in business development opportunities regarding Litigation Support offer ings.
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eSentio Technologies (July 2010 – August 2012)
eSentio Technologies is a boutique consulting firm specializing in Litigation Support, Document
Management Systems and SharePoint Installations and Development. It's core clients are the Fortune 500
and Am Law 200.
As a Senior Consultant within the Litigation Support Practice group my primary responsibilities included:
Evaluate the Litigation Support Department for each client by doing a thorough technology
review, Data Storage Analysis, Security Analysis, Client Services Review, Policy & Procedure
review, Processing Capacity & Threshold analysis and Resource analysis.
Prepare recommendation report and presentation based on initial research.
Present recommendation(s) to the client.
Coordinate with clients on recommendations and implementation efforts.
Prepare a detailed, step by step implementation report and presentation.
Prepare a detailed budget report for implementation.
Present the implementation plan to the client.
Implement an agreed upon roll-out plan.
Prepare and present regular status reports.
Ensure quality control through rigorous testing for each step of the implantation.
Manage project budgets and present regular budget reports.
Participated in business development efforts including prep aring and presenting RFI/RFP's.
Baker Robbins & Company (November 2004 – February 2009)
Baker Robbins & Company is a technology consulting firm specializing in records, finance, corporate
infrastructure, web management, and litigation management and readiness. Its core clients lay in the
Fortune 100 Corporations and the top 20 law firms in North America and Europe. I was specifically hired
to manage an immense multi-million document case out of the DC office for one of there largest clients
Sidley Austin, LLP. It proved to be a full time project that kept me on-site for nearly four years.
As a manager within the legal management group my primary responsibilities included :
Sidley Austin, LLP DC – Bank of America Litigation Support Project Manager
Project Design: Workflow an efficient process based on client requirements and established best
practices to ensure successful completion.
Vendor management.
Database design and maintenance (Concordance / IPRO).
Created subsets of images and data from reviewed material and formatted it based on approved
specifications.
Create Excel Privilege Logs as requested and formatted it based on approved specifications.
Designed, procured, implemented and maintained a separate infrastructure including hardware,
software and networking in order to allow outside parties access to Bank of America material and
work product.
Created and maintained a unique exhibits process and facilitated the creation of an exhibits engine
that would allow end users to back track any exhibit to its source.
Trouble-shot data, database and infrastructure issues.
Coordinated with Sidley IT on various infrastructure issues and policies.
Coordinated with all Bank of America Attorneys and Support Staff to ensure that expected
litigation support project management requirements were met and addressed.
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Sidley Austin, LLP DC – Interim Litigation Support Manager
Project Design: Workflow an efficient process based on client requirements and established best
practices to ensure successful completion.
Managed a large array of vendors offering various services.
Database design and maintenance (Concordance / Summation / Livenote / Doculex / IPRO).
Created subsets of images and data used for various purposes from reviewed material s and
formatted materials based on approved specifications stemming from a large variety of individual
cases.
Task assignments and scheduling for all Litigation Support P ersonnel.
Personnel Training on Concordance / IPRO, MS Access, Visual Basic.
Drafted and implemented Litigation Support Best Practices.
Crisis Management: Included issue identification and scope, issue source, corrective action and
direct communication with legal team.
Recruitment of additional personnel and evaluation of existing personnel.
Coordinated with Sidley DC IT to ensure compliancy with firm IT policy, upgraded existing
hardware and trouble-shot IT related issues.
Developed personal relationships to various parties within the firm in an effort to build confidence
in Litigation Support.
Brian Cave, LLP St. Louis – Project Support for Terex
Project Design: Workflow an efficient process based on client requirements and established best
practices to ensure successful completion.
Vendor management.
Created a complex Visual Basic module for use in converting Ringtail productions into DOJ
specific deliverables.
Managed a small group of consultants that participated in the project.
Baker Robbins - Business Development, Recruiting and Strategic Initiatives
Participated in departmental reviews of litigation support and prac tice support departments for
many of our clients.
Designed, initiated and supervised a strategic initiative to create litigation support specific
logistical software.
Participated in a number of recruiting efforts.
Organized and maintained Vendor Profiles.
Digital Mandate, LLC (September 2002 - July 2004)
Digital Mandate is a litigation support firm specializing in Discovery Services for large law firms,
corporations and other litigation support organizations. Specifically, Digital Mandate specialized in the
creation of large document databases created from hardcopy documents and electronic documents.
As Director of Operations my primary responsibilities included:
Project Management
Project Design: Workflow an efficient process based on client requirements and established best
practices.
Negotiate / Establish Project Pricing
Drafting all contracts and project documentation
Vendor Management and Resource Allocation: Award all or parts of a workflow to certified
vendors based on recent quality, turnaround and pricing and/or assign to available internal
resources.
Crisis Management: Redesign the workflow process to reflect required revisions due to
unexpected events or change of scope.
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Client Relations: Maintain good relationships with clients through co nsistent quality, reliability,
communication, professionalism, experience, and a strategic viewpoint.
Sales Support: Contributed operational experience to project design up on requested and attended
client meetings where operations knowledge and experience were req uired. Created new sales
opportunities using relationships I forged over the last five years.
Operations
Manage Technical Productions / Data Conversion: Over all aspects of OCR, data and image
formatting, media, data and image transfers via FTP and project archives.
Logistics: tracking all incoming and outgoing project media.
Personnel Training: Responsible for all technical formatting training.
Quality Control: Continuous audit and unrelenting enforcement of quality control policies.
Systems Support and Administration: Responsible for all internal computer hardware and
software.
Disaster Recovery and Off-Site Management: Designed and maintained a disaster recovery
procedure using off-site media storage.
Administration
Client Billing
o Invoicing
o Accounts Payable
o Accounts Receivable
o Financial Reporting
Establishing, maintaining and enforcing all internal policies and procedures
IKON Office Solutions (August 1999 - July 2002)
IKON Office Solutions is a Fortune 500 Company that offers general office hardware and services. Legal
Document Services, a division of IKON, offers services specific to the legal community. Specifically,
photocopy, scanning, OCR, coding and EDD services. I held two positions while at IKON.
Technical Production Supervisor (1999-2001)
Technical Productions:
Managed all personnel in the technical productions department.
Established and maintained technical productions workload, scheduling and turnaround
commitments.
Tracked and reported department productivity stats.
Maintained and reported Department P&L.
Managed all requests for work and assistance.
Designed complicated data conversion workflows in coordination with other departments.
Executed complicated data conversion workflows using a combination of SQL, MS Access and
Visual Basic.
Established and enforced technical production standards for data and image formatting.
Established and enforced all Quality Control policies and procedures.
Established and enforced the client archive policy.
In 2000, IKON embarked on an ambitious strategy of converting all of their analog copiers to
digital copiers for all of their 100 facilities within North America. I was asked to assist not only
the initial roll out, but also with, advanced training of Sales and Production personnel, Customer
Support / Project Management and Large Project Design.
Systems Administration:
Managed a large local area network used in supporting our services. These included seven file
servers and 3 SQL servers.
Established and maintained all backups and disaster recovery efforts.
Routine SQL database maintenance.
Management of office email system.
Managed all office hardware and software and oversaw all Y2K preparations.
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Technical Sales Support (2001-2002)
Sales Support
Created a corporate legal imaging curriculum to train all New York based account managers.
Instructed training seminars.
Contributed operational experience to project design upon requested and attended client meetings
where operations knowledge and experience were required.
Project Design: Workflow an efficient process based on client requirements and e stablished best
practices.
Created and maintained all project documentation.
Coordinated project design and execution across multiple divisions and offices within IKON .
Crisis Management: Redesign the workflow process to reflect required revisions d ue to
unexpected events or change of scope.
Education
Bachelor of Science in Computer Information Systems
Villa Julie College
Baltimore, MD
Associates in Arts in Computer Information Systems
Essex Community College
Essex, MD
(Graduated 1992)
Towson High School
Towson, MD
(Graduated 1988)
* References will be furnished upon request
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