Customer Service Sales
Resume:
E-mail: *********.****@****.***
**** ********* ** * *******, TX 77022
Phone: 281-***-****
Christina Sapp
Skills
Proven ability to solve customer inquiries while providing exceptional customer service (Post
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Contact Survey score of 4.85 or higher for a consistent 6 months).
Proven ability to prioritize workload for highest efficiency.
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Strive to be knowledgeable in all company products and services above and beyond my regular
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work duties.
Proven flexibility and success in a changing environment.
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Familiarity with mortgage loan documents closing and post closing.
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Ability to effectively navigate and utilize several computer operating systems at once.
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Professional Experience
Customer service/Billing
H2O Consulting Houston, TX Aug., 2014– Oct., 2014,
Provide exceptional customer service both face to face and by phone.
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Collect customer payments of cash, check, and money order made by mail, online, and in
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person.
Answer customer inquiries regarding billing and usage of water and direct customer concerns to
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the appropriate department.
Complete busy work in down time i.e. mail inserts, replenishing necessary office supplies.
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Batch and post customer payments to accounts.
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Create and mail proper delinquency notices for each district.
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Document every phone call and customer request accordingly.
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Senior Collector
Wells Fargo Dealer Services Houston, TX Sept., 2011– Nov, 2013,
Collect on high risk accounts that have escalated to pre-repossession status.
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Negotiate with customers to make arrangements to bring accounts current or collect collateral.
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Utilize skip trace tools and systems to locate customers and collateral
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Assist in the training and coaching of team members.
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Maintain good customer rapport while also maintaining a sense of urgency with the customer.
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Customer Service Rep. II – Wells Fargo Home Mortgage, Minneapolis, MN Nov., 2009
– Sept., 2011
Answer simple to complex customer inquiries on existing mortgage loans in a high volume in-
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bound call center.
Fax and e-mail loan documents to server for imaging
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Utilize Wells Fargo tools and systems to provide customers with options and products to assist
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them in achieving their financial goals.
Assist with default assignment team project document procurement team.
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Create assignment of mortgages.
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Contact internal and external partners such as title companies, escrow agents, document
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facilities and county and state offices to retrieve missing loan documents.
Handle loan origination files and documents on a daily basis ensuring that all information is kept
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in appropriate storage and appropriately tracked.
E-mail: *********.****@****.***
4638 Galesburg St A Houston, TX 77022
Phone: 281-***-****
Hostess/Server – Chelly’s Cafe, Minneapolis, MN Feb., 2007 – Feb., 2009
Provide exceptional service and maintain restaurant cleanliness at all times in a family owned
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restaurant.
Head Cashier – Foot Locker., Brooklyn Center, MN Nov. 2003 – Feb., 2007
Handle all register transactions i.e. purchases, returns, customer orders, shipments and nightly
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register counts, ensuring that all transactions and funds are accounted for and sales goals are
met
Responsible for making cashier schedule to ensure efficiency during peak and non-peak
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seasons
Maintain store up-keep and cleanliness above company standard.
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Women’s Shoe Sales Rep – Macy’s, Bloomington, MN April, 2006 – June, 2006
Provide outstanding and personalized service to each customer.
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Act as a personal shopper for regular clientele by suggesting merchandise to suit each individual
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client style and standard.
Getting to know the customers personally to provide that extra level of service.
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Programming and Software Skills
Microsoft office 2007, excel, PowerPoint, Outlook and word. LPS/CPI, LIV, Arrow loan/DQ,
SDD(Secure document delivery system), check writer, edge, eSO shipping tool, Assign
Assist, Virtual Manager, Blue pumpkin, Time Tracker, PTS (Productivity Tracking System),
FaxCom, NetrOnline, internet and intranet.
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