Customer Service Manager
Resume:
RERIN .V.RAJAN
VADAKKATHALAKKEL (H)
T.B. ROAD PATTAMBI
PALAKKAD -679303
Phone-046*-*******
Mobile- 964-***-****.
email:-*****@****.***
Respected Sir,
I have done my hotel management from C.M.S College of Science and Commerce
Coimbatore (3 yrs) and prior to this, completed my higher secondary in science from
Kerala state board.
As of date I have 7 years of varied professional work experience in modern
hospitality management and customer service and have served in executive
positions with large business conglomerates, and over the years of service, acquired
commendable expertise in all nuances of this particular professional line.
I shall be pleased to call on you for an interview at your convenience and await your
advice.
Thanking you,
Yours faithfully,
Rerin.V. Rajan
Profile:
Well-educated and professionally qualified and highly experienced hotel business
management specialist with extensive knowledge and skills in hotel and customer
care jobs. Also has in-depth knowledge on computer operations.
Career objective:
As a well-qualified, highly experienced hotel management professional looking
forward to contribute my expertise to the growth of the organization, avail of an
opportunity to display and establish my worth with inspired enthusiasm to satisfy and
exceed the expectations of stakeholders.
Functional expertise and skills:
1) Effectively handled tough situations and resolved problems independently.
2) Enjoy dealing with customers from diverse cultures and backgrounds.
3) Selecting and recruiting staff across all functions and disciplines.
Education:
1) Bsc. Hotel management and catering science (2004-2007).
2) Plus two science from Kerala board (2002-2004)
.
Experience:
• Till date to date
• Working as F&B Manager in Sopanam Heritage hotel Guruvayoor Thrissur,Sopanam Heritage is 3 star hotel with 64 room 2 bars,2 restaurant,
4 banquet hall situated in 4 acres of land
2013 to 2014(4 months)
• Worked as F&B Manager in Eastend, Munnar. Eastend is a 3 star resort with
4 star facilities having 112 Rooms, 2 Restaurants, 1 Coffee shop, 2 Banquet
halls and is situated in 3 acres of land.
• 2013 to 2013(10 months)
• Worked as Banquets Manager and F& B in charge of Joys Palace,
Thrissur. It is a 3 star business class hotel with four star facility with 2
restaurants, bar and 4 banquet hall.
• 2010 to 2013
• Worked as Food and Beverage Manager in Quality Airport Hotel,
Cochin . It is with 22 rooms, 1 restaurants, coffee shop,3 banquet hall with a
lawn area and a bar. It is rated as 3 star hotels in Cochin.
• 2009 to 2010
• Worked as Trainee Captain in The Mermaid Hotels, Cochin .It is a 3star
deluxe hotel with 85 rooms 1 restaurant and a bar.
• Started (2007-2009)career with R.K.H.S as executive trainee and there
promoted as Jr. Hospitality Manager
Key job responsibilities:
1) Overall management and ensuring smooth operation of 68 cover restaurant
and 2 banquet hall and the coffee shop and other departments in the
absence of the GM .
2) Recommended and defined operational objectives and developed specific
short and long term plans to achieve organizational growth.
3) Provided vision and focus to develop and implement business plan.
4) Implemented specific objectives and strategies to build positive image there
by maximizing customer satisfaction and good will.
5) Ensured career development and succession planning for
subordinates.
Personal Details:
Name :Rerin .V.Rajan
Father's name :V.I Rajan
Permanent address :Vadakkathalakkel House
T.B.Road Pattambi -679303
Palakkad (Dist), Kerala
India. Phone-046*-*******
Mobile-964-***-****
Sex : Male
Age : 27 years.
Date of birth : 14-02-1987.
Present job : Working as F&B Manager in
Sopanam Heritage Guruvayoor
: English, Hindi, Malayalam, Tamil.
Languages known
Reference:
1) Mr. C.P. Roy
General Manager,
Quality airport hotel
Cochin
I hereby declare that the above statement is true and correct to the best of my
knowledge and belief.
RERIN.V.RAJAN signature
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