Customer Service Manager

Rita Salama

818-***-**** **********@*****.***

Granada Hills, CA 91344

SUMMARY

A talented Human Resources/Recruiting/Staffing Professional with more than

** ***** ********** **** ********. Expertise in reviewing resumes,

interviewing, and successfully placing candidates in appropriate positions.

Excellent customer service, organizational, problem solving skills. Known

for being reliable, resourceful, and proactive.

Recruiting and Staff Placement HIPPA/Compliance

Management/Staffing Interviewing Techniques

.

PROFESSIONAL EXPERIENCE

FIRST CHOICE VENDING, Los Angeles, CA 2013-Current

Office Manager

Responsible for managing the office and all daily procedures. Answer

phones, order supplies, maintain all client files, and responsible for all

packages and mail. Provide quality service to all clients.

? Create new client profiles.

? Present Bids and Proposals.

? Sales and presentations to potential clients.

Kaiser Permanente, Panorama City, CA 2010 - 2012

Emergency Department Staffing Manager

Oversaw the Emergency Department and provided staffing for 120 nurses

schedules for each month. Responsible for processing vacation and holiday

requests and leaves of absences. Monitored nursing attendance and adjusted

payroll as needed and assigned awards for perfect attendance and excellent

service.

. Utilized internal staff for last minute scheduling changes instead of

external agency, saving $ per month.

. Monitored staff medical credentials, ensuring compliance with hospital

regulations.

. Implemented a new system to monitor all current and expired staff

credentials.

. Oversee all requested staff vacation requests on TORT system.

Nurse Finders, Tarzana, Ca 2005-2010

Staffing Manager/Recruiter

Responsible for staffing all per diem and travel nurses at various

hospitals in the San Fernando Valley and Los Angeles area. Provide after

hours on call staffing. Recruit, interview and skill market candidates.

. Provided excellent service to clients in the Los Angeles and San Fernando

Valley.

. Oversee office staff and maintain a perfect attendance record.

Medical Staffing Network, Burbank, Ca 2000-2005

Staffing Manager/Recruiter, 2002 - 2005

Staffing Coordinator, 2000 - 2002

Responsible for staffing nurses at various hospitals. Daily interviewing,

screening, and conducting background checks and drug tests. After hours on

call staffing and supervision of on call staffers.

. Highest Staffing rate in the Southern California Region.

. Managed and trained office staff of 10 Staffing Coordinators.

EDUCATION / TRAINING

AA, General Studies, Los Angeles Valley College, CA

LANGUAGES

English (read, write, speak)

Basic Spanish (read, write, speak)

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