Customer Service Company
Resume:
A T T ERBURY ST . NORFOLK, VA *** **
MARY ***.******@*****.***
H ME: ( 7 5 7 )85 5 - 5 095 /CELL: ( 7 5 7 ) 5 46- 465 0
O
MARY WIL O. SARINO
OBJECT IVE
To obtain a se cre tarial or cle rical position in a dy namic company that will allow me to contribute my abilitie s,
qualification and e xpe rie nce for the de ve lopme nt of the organization.
PROFESSI ONA L EXP ERIENCE
ay 20,2013- June 1, 2014 Nit to Denko Autom otive Chesapeake, VA
M
Customer Service Agent/ Producti on Control Assi stant
Handle customer inquir ies, provide stat us of purchase orders, complai nts, deliver y questi ons and locate
resources for problem resolut ion and design best-opt ion solut ions. Checked stock availa bili ty to fil l schedule
deliver ies. Provided fri endly advice to external customer s, promoti ng Nit to Denko’customer -ori ented image.
s
Provided comprehensi ve admini str ati ve and producti on support to supervis or and staff . Scheduled and atte nded
meeti ngs, took minut es: edited and dist ribut ed meeti ng minut es. Order ed suppli es and acted as prima ry point of
contact wit h vendors. Assi sted in the preparat ion of month- end report . Double check all monthl y store
inventor y stat ements for accuracy. Sorted invoices and scanning documents into computer . Record keeping
and fil ing at the end of shift .
January 2013- Apri l 2013 Wells Fargo Bank Norfol k, VA
Teller
Handle the tasks of providi ng excell ent servic e and assis t customer s in succeeding financi al goals.
Responsible for processi ng customer 's transa ctions to help manage their finances . Perform the tasks of findi ng
ways to make financi al servic es more convenient by assis ting customer s sign up for online banking servic es.
Handle responsi bil iti es of recommendi ng additi onal products and servic es to meet customer 's requir ements .
Perform the tasks of recommendi ng customer s to Wells Fargo partner s. Handle responsi bil iti es of maint aini ng
and balanci ng cash drawer s.
August 13, 2005-April 1, 2012 De lta Airline s Norfolk, VA
Airline Custome r Se rvice / Ticke ting Age nt
Cultivate d positive and e nduring re lationships with custome rs, and de aling with passe nge r inquirie s about flight
sche dule s. Monitor flight information to e nsure an on-time de parture . Assist passe nge rs in the boarding gate are a to
ge t onboard the aircraft in a time ly manne r. Proficie nt in dome stic and inte rnational che ck-in proce ss, and guide s
custome r to be familiar of using the kiosk se lf-che ck in. Follow prope r proce dure to e nsure passe nge r’safe ty at first
s
point of contact. H ndle d various conflicts during flight inte rruptions and solving proble ms for passe nge rs to me e t
a
the ir ne e ds. Supe rvising the loading and transportation of baggage and various goods. Assigne d to a position
involving cash transactions, filing and ke e ping re cords, make copie s and se cure ticke t counte r be fore shift e nds.
SUMMA RY OF Q UA LI FI C A TIONS
● Nine y e ars of e xpe rie nce .
Committe d to prompt se rvice for the utmost custome r satisfaction
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Thorough knowle dge of aviation/airport ope rations.
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Profound knowle dge of important proce sse s and proce dure s of Airport ticke ting and re se rvation bookings
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Ability to work e fficie ntly e ve n in poignant custome r situations and complicate d transactional practice s
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Ability to work re le ntle ssly and compe te ntly e ve n for long durations
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Proficie ncy in both writte n and oral communication skills
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Good computational skills and practical knowle dge of Microsoft Office, inte rne t and othe r re le vant we b-
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base d applications
● Proficie ncy in ty ping and data e ntry skills
EDUCAT ION
2012 - Pre se nt Tide wate r Community Colle ge Norfolk, VA
Associate s de gre e in Accounting- De gre e in Progre ss
2001-2005 Booke r T. Washington Hgh School
i Norfolk, VA
Ge ne ral Education Diploma (2005)
LA NGUA GES
Flue nt in English and Tagalog
REFERENCES
Available Upon Re que st
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