Customer Service Representative

Mary Rose Cruz - Soriano

*** ***. **** **. ********* San Mateo, Rizal

Cp No.: +639*********

Email Add.: ********@*****.***

Skype I.d: triems20

Objectives

To gain knowledge and experience to be able to develop myself

more and become productive and helpful in the field i'm into and as well as

to contribute with the organizations success.

Summary of Qualifications

? Can work under pressure, enthusiastic, dynamic, well organized, and

self motivated person.

? Knowledgeable in MS Software Packages (Microsoft Excel, Microsoft

Word, Microsoft Power Point).

? Can work with minimal supervision.

? With good communication skills and judgment ability.

Educational Attainment

Trinity University of Asia

Cathedral Heights, E. Rodriguez Sr, Ave.

Quezon City, Philippines

B.S. Tourism

Areas of Experience

MR Link Incorporated

Admin Asst./Receptionist/HR Assistant/Telephone Operator/Purchasing

Asst.

August 17, 2009 - present

Suite 409 Cattleya Condominium, 235 Salcedo St. Legaspi Village Makati

City Philippines

. Best Canvass Price and Terms for Company Purchases

. Timely renewal of Permits, Licenses and Accreditation

. HR Coordination and Administration

. Documents Control: Ensures proper and organized safe keeping of

relevant and pertinent documents of the company.

. Office Supplies Custodian

. Sending and receiving telephone calls from clients or customers

that ask information.

LBC Express Inc.

Customer Associate/Cashier, February 20, 2007 - August 15, 2009

Banawe cor., Quezon Ave. Quezon City Philippines

. Directly interact with customers to provide information on

products and/or services, resolve problems, and offer general

assistance. Associates handle complaints, document incidents,

and report requests for further assistance to superiors.

. Interact with customers to provide and process information in

response to inquiries, concerns and requests about products and

services.

Konekta Int'l Group

Customer Service Representative, April 20, 2006 - July 28, 2006

Valero St. Salcedo Village, Makati City Philippines

. Directly interact with customers to provide information on

products and/or services, resolve problems, and offer general

assistance. Associates handle complaints, document incidents,

and report requests for further assistance to superiors.

Cebu Pacific Air

Ticketing/Reservation Staff, November 10, 2005 - February 19, 2006

SM Megamall Bldg. B Mandaluyong City Philippines

. Arranges reservations and routing for passengers at request of

Ticket Agent.

. Knowledge of Galileo systems and basic Amadeus systems.

. Assigns specified space to customers and maintains computerized

inventory of passenger space available.

. Determines whether space is available on travel dates requested

by customer.

. Plans route and computes ticket cost, using schedules, rate

books, and computer.

. Sells and assembles tickets for transmittal or mailing to

customers.

. Reads coded data on tickets to ascertain destination, marks

tickets, and assigns boarding pass.

. Telephones customer or Ticket Agent to advise of changes with

travel conveyance or to confirm reservation

Skills

Computer Literate (MS Word, MS Excel, MS PowerPoint)

Personal Data

Age : 31 yrs. Old

BirthDay : April 12, 1983

BirthPlace : Taguig Metro Manila, Philippines

Height : 5'7

Weight : 50 kls.

Civil Status : Married

Religion : Roman Catholic

Spouse : Michael V. Soriano

Technical Engineer

Parents : Pastor SJ. Cruz Jr.

Retired Policeman

Teresita B. Cruz

Housewife

Character references upon request

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