Customer Service Technical Support

JUSTIN WEITHERS

**-* ******** **. ( Downsview, Ontario, M3M 2Y8

416-***-**** ( **************@*******.***

IT TECHNICIAN

Technical professional with training and experience in IT support,

hardware configuration, troubleshooting, and customer service

Multifaceted technical professional with immediate value offered in IT

technical support and troubleshooting. Exceptionally well organized and

resourceful, able to flourish in a pressure-filled environment; build

business; cultivate relationships, and support IT processes. Proven

strengths in customer service, with excellent oral and written

communication skills. Areas of Training & Experience:

< Configuration & Troubleshooting

< Customer & Client Services

< Relationship Building

< Policies, Procedures & Practices

< Training & Development

< Problem Solving

< Technology Deployments

< System Automation & Printer Support

< Excellent Documentation Skills

< Excellent communication skills

Key Transferable Skills:

. Eager to help clients with desktops/systems and provide onsite

technical support.

. Able to answer technical help desk calls, emails and voicemails.

. Trained on setting up users on network, including PC prep with OS and

software installation. Support end-users with technical issues via

remote connection/in-person.

. Capacity to work independently as well as with teams through excellent

communication skills, and solid relationship management standards.

. Will excel in collaborating with others to ensure support provided is

in client's best interest.

. Talent for quickly learning new information, procedures, and

technologies.

. Strong analytical, organization, conceptual and decision-making

skills.

. Exceptionally organized and able to multitask; will interface with

management to collaborate on issues and resolve problems.

Technical Skills, Education & Credentials

Studying for A+ Certification, 2013

Computer Networking and Technical Support, 2013 (Seneca College, Toronto,

ON)

Business and Society, York University, Toronto, ON

Operating Systems: Linux/Unix, Windows 7/Vista/XP and Windows Server

2003/2008

Applications: Experienced with MySQL, Microsoft Office Suite,

Active Directory

Programming: ASP, BASH Scripting, HTML

Networking Frame Relay, IP Addresses, DNS, Switches, Routers

Professional Experience

Embanet Compass

Help Desk Agent October 2013 -

Present

Prized Help Desk position assisting University students with online issues,

such as reseting passwords, unlocking accounts, Submitting assignments, and

navigating online learning tools.

. Logged tickets

. Assisted students through Phone, Chats and Webforms

. Used learning management Systems, which included Balckaboard,

Moodle, Angel, It's Learning and several others

. Troubleshot Browser issues, clear cache and cookie, reset

browsers

. Used VMware and Remote Desktop for password changing and Student

Lookup

. Diagnosed Browser issues for Internet Explorer, FireFox and

Google Chrome

. Reported to IT when a server went down.

. Helped users install VMware

. Escalated issues to appropriate department when necessary

Primary Support Systems Toronto, ON

Technician July -

September 2012

Championed this internship position, conducting all aspects of hardware

inventory control, configuration, network in stallion, and assembling and

troubleshooting of computers.

. Aided in the set up and configuration of a Windows server,

collaborating with IT team to ensure seamless set up and diagnostics.

Rewired server and router.

. Troubleshooted and fixed a graphics card for co-intern.

. Built a client's computer from scratch, determining needs and

identifying necessary components to optimize performance and

peripheral device support.

Contact this candidate