Technical Support Engineering

SUMANTH THAKOOR

MA-***, Maple block, Golden Grand, Email:*******.*******@*****.***

Tumkur road,Yeshwanthpur, Contact no: +91-973*******

Bangalore-560022,Kar.

OBJECTIVE

Self-motivated and hardworking graduate seeking for an opportunity to work

in a challenging environment to prove my skills and utilize my knowledge

and intelligence in the growth of organization.

WORK EXPERIENCE

MPHASIS an HP Company, Mangalore.

Designation :Technical support associate.

Responsibilities included :

. Assisting and troubleshooting MNC Clients software and networking

related issues.

. Establishing and troubleshooting vpn and teleworker connections.

. Troubleshooting remote desktop connection(rdc),wireless wan device

connectivity,

softphone & password issues.

. Good customer handling skills & Good knowledge of

ticketing/documentation tools.

Duration :July 2013-Jan 2014.

TRAINING and CERTIFICATION

. CISCO CERTIFIED NETWORK ASSOCIATE in August-2014(CSCO

ID:CSCO12663434).

. CISCO CERTIFIED NETWORK ASSOCIATE TRAINEE at Indian Institute of

Hardware Technology(IIHT),Mangalore.

ACADEMICS

Exam/ degree Year Name of institute University Percentage

/ board

B.E(Computer 2013 Mangalore V.T.U, 58%

Science and institute of tech Belgaum

Engineering) and Engineering,

Mangalore.

12th Board 2009 M.G.M PU college Karnataka 58%

Udupi. Board

10th Board 2007 Parkala high Karnataka 83.04%

school, Parkala Board

TECHNICAL SKILLS

. Knowledge of CCNA networking fundamentals, IP addressing, Routing &

switching,

Router configuration, Access Control List(ACL) and NAT.

. Knowledge of routing protocols(rip,igrp,eigrp & ospf),DHCP,DNS,

LAN,Vlan and Wireless networks.

. Knowledge of establishing and troubleshooting -VPN and teleworker

connections.

. Knowledge of remote desktop connection(rdc) & ticketing/documentation

tools.

. Basic knowledge of C,C++ and HTML.

COLLEGE PROJECT DETAILS

Final Year Project Work titled "Secure and Practical Outsourcing of Linear

Programming in Cloud Computing"

Developing an application where the user can solve the linear programming

problem by entering the constraints and outsourcing the application in

cloud.

EXTRA CURRICULARS

. Successfully completed Lower and Higher Drawing grade examinations

conducted by Karnataka State Education Examination Board.

. Won 2nd Prize for Science model competetion as a part of National

Science day celebrations of Manipal University in 2007

. Active member of Computer Organization for Resourceful Engineering

(CORE) & organizing SENTIA (College Fest)

PERSONAL PROFILE

Father's Name : Ramananda Thakoor

Mother's Name : Sharada Samanth

Date Of Birth : 27/04/1992

Driver's License : Two And Four Wheeler

Passport No: K9833017

Languages Known: English, Hindi, Kannada, Konkani and

Tulu.

Willing To Relocate: Yes

DECLARATION:

I hereby declare that above information is correct to the best of my

knowledge and belief.

Date:

Yours Sincerely,

Place: SUMANTH

THAKOOR

Contact this candidate