Technical Support Manager

KAUSHIK PANCHAL

***/**** ****** *****, *.H.B., Chandkheda., Ahmedabad - 382424.

Contact: +91-942*******;

Email: *******.*******@*****.***

HEADLINE

IT Technical Support, Operations and Infrastructure Management

Professional - System, Network and Server Administration

SUMMARY

I am a technically competent IT Technical Support & Infrastructure

Management Professional offering invaluable experience of 16 years with

core strengths in IT Operations, Technical Support, Server Management,

System and Network Troubleshooting and Infrastructure Management. Currently

spearheading as Sr. Manager - IT with Roselabs Groups, Ahmedabad, I am

engaged in managing IT infrastructure, Purchase and taking care of ERP

(SAP) implementation. I have mastered my abilities in system and

applications installations, configuration, network maintenance, backups and

recovery. I have acquired experience in designing, maintaining and

administering Novell, Windows and Linux networks. I have successfully

managed IBM xSeries 200/205 Servers and HP NetServer E 800 servers.

Recognized as a technical expert, I possess diversified experience in

structuring customized hardware and networking solutions and providing full

technical support for overseeing connectivity among computers and network

devices.

Skilled in collaborating with cross-functional teams & lending technical

support for creating a flawless Management System, I make constant

endeavors to meet or exceed the expectations and demands of the

organization. I possess rich administration experience with Windows

2000/2003 server, Active Directory, DNS, DHCP, Microsoft SQL, and IIS,

WSUS, Linux web server & mail server. I hold credentials of providing

corporate training to employees of ONGC, Govt. Of Gujarat, MMTC, LIC, BPCL

and HPCL. Charged with strong techno-commercial acumen, I have consistently

exceeded performance benchmarks steering my way forward towards resolving

complex technical problems and meeting project deadlines. My significant

contribution in technology implementation and optimization within budget

constraints has rendered bottom line profitability under challenging

business environments.

SKILLS

Network and Security Concepts . Installation & Configuration .

Customer/Technical Support . System, Network and Server Administration .

Troubleshooting . Infrastructure Management .

Database Management . Fault Analysis . Cross-functional Coordination .

Analytical Skills [pic] Network Operations Disaster Recovery Management

[pic]Purchase Team Management

EXPERIENCE

Sr. Manager - IT, Roselabs Groups, Ahmedabad

Jun'11 - Present

. Steering efforts across managing IT infrastructure, IT Purchase and

taking care of ERP (SAP) implementation

. Managing installation, configuration and troubleshooting with respect to

system and network maintenance, network performance, connectivity and

user management.

. Implementing and managing the radio connectivity between corporate

office, two manufacturing plants and warehouse.

. Playing a key role in setting up and managing the Windows2008R2 domain,

Setup local email server, Virtualization through Hyper V and Ubuntu

desktop systems, .

. Operating the remote support tools and providing remote technical support

to marketing executives while performing routine checks of systems and

software

. Deftly handling a wide range of activities including system performance

tuning, security settings, performing backups, managing surveillance

(CCTV) devices and configuring Firewall

. Leading a team and analyzing business processes and performing needs

based assessments to align information technology solutions with business

initiatives.

. Receiving the training for IBM AIX administration and AIX VIOS

Systems Administrator, Avani Cimcon Technologies Ltd

May'05 - May'11

. Acquiring extensive administration experience with Windows 2000/2003

server, Active Directory, DNS, DHCP, Microsoft SQL, IIS and WSUS

. Spearheading efforts across installation of computer requirements along

with all related accessories, operating system installations while

ensuring smooth functioning of systems; troubleshoot & configure computer

systems in a timely manner.

. Monitoring functioning of equipment/ peripherals and make necessary

modifications to ensure system operates in conformance with

specifications.

. Handling software and hardware upgrades, implement and maintain

procedures for backup and recovery of network servers and configure files

of other network devices as per client requirements and contracts.

. Monitoring and maintaining anti-virus programs/servers ensuring most

recent customer approved, program updates and virus signatures are on

servers and/or work stations

. Providing technical support by identifying, troubleshooting and resolving

problems and taking care of day today tasks

. Analyzing, testing, modifying and managing the LAN/WAN infrastructure to

include hubs, routers, switches, LAN/WAN extension devices, Internet and

Database administration to properly maintain IT systems and programs

Lab Instructor, ICFAI Business School

Jan'03 - Apr'05

System Administrator, Informatics Computer Institute

Aug'98 - Jul'02

Center Manager, Visual Computer Academy

Jun'96 - Jul'98

EDUCATION/ CERTIFICATIONS

B.Com. Gujarat University

DCA H. K. Computer

Institute

Certificate in Computing (CIC) IGNOU

Microsoft Certified Professional (MCP) Microsoft INC.

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EXTRA CURRICULAR ACTIVITIES

. Active member in "Sri Sathya Sai Seva Organisation" - Gujarat.

(Activities : Blood Donation Camp and Blood donation, Medical Camp,

Health and Hygiene awareness at villages, Hunger Food Distribution,

Computer Coaching. etc.)

. Playing Volleyball and Chess.

REFERENCE

1) Girish K. Makwana

Programme Secretary (Clerical Asst. Gr-II)

MDP Office

Indian Institute of Management

Vastrapur, Ahmedabad 380 015

Ph.: 079 - 6632 4078

Fax: 079 - 2630 0352

(m) 098********; 092********

2) Kaushik L. Panchal

Manager Operations & Systems

AvaniCimcon Technologies Ltd.

301, Balleshware Avenue,

S. G. Road, Bodekdev,

Ahmedabad - 380 015.

Ph. : 079 - 26872171 / 049

(m) 098********

Contact this candidate