Sales Customer

CAM I L LE ESCALERA ORCUSE

** ****** **., *** ****** Village

Pamplona 1, LasPiñas City

Tel no: 091*-*******

Email add: m **********@*****.***

OBJECTIVES:

To learn and contribute my experiences in the organization, to gain more knowledge inside and outside

t he field and to acquire more training so that I could access into a higher position.

SKILLS AND CAPABILITIES:

Can work in less supervision.

Willing to work in pressure.

Computer literate, proficient in Microsoft program application (MSWord, MSPpt, MSExcel)

Good communication skills in English language.

WORK EXPERIENCES:

Janua ry 2010 - P resent (Senior Relation Officer- Citigroup Business P rocess Solutions)

• Appropriately service any customer enquiries using available supporting systems and information.

• P rofessionally manage all selling opportunities in accordance with the campaign objectives and

S LAs.

• Meet compliance requirements, including percentage of zero tolerances.

April 2009 – November 2009 (Store Supervisor- Republic Appa rel Retaile rs I nc.)

• Efficiently maintains the specific day-to-day organization and maintenance of the actual store, to

keep the f low of the operations running smoothly.

• Sets high standards and becomes an example of high-quality work performance especially

salesmanship.

• Performs other duties that may assigned from time to time.

J une 2008 – April 2009 (Marketing Officer- Topmarkse P roductions)

• To prepare all sales/ marketing proposals to all clients ensuring their completeness and accuracy.

• To attend to the requirements and to make sure that the commitment of the clients are delivered.

• Prepare invoices that to be send and inquire for the status of the payments.

Februa ry 2007 – Ma rch 2008 (P rocessing Executive- HSBC)

• To handle customer’s queries in a timely manner and deal with their concerns.

• Offer solution to their problems and give the best quality service.

• Meeting the CSAT score as well as the average handling time.

June 2005 – August 2006 (Associate- I C T Ma rketing)

• Satisfying the client’s expectations and needs by providing them good assistance.

• Meeting the goal of having a sale.

• Reporting there cards as lost/ stolen, activating, consolidating, balance t ransfer.

November 2002 – M a rch 2005 (Marketing Assistant/Theater Artist>pa rt time Noemi Mopia

P roductions)

• To make a schedule for our clients and to give their satisfaction in order to close a deal with them.

• Established strong relationship with our clients and to develop quality customer proposals.

• To request for an appointment and personally discuss their participation and entertain their

questions.

April 2001 – June 2005 ( I M P EX Liaison- Winco I ndustrial)

• Established strong relationship with clients needs and develop sales opportunities.

• Process the application that will be needed in exporting goods.

• Evaluated the performance of the regular suppliers; prepared monthly t ransaction listings; monitor

and updated building supplier inventory.

EDUCATIONAL ATTAINMENT:

TERTIARY LEVEL:

De La Salle University –Dasmariñas (AB Political Science) June 2000 – March 2004

SECONDARY LEVEL:

Vel Maris Montessori School Inc. June 1998 – March 2000

UP SOUTH School June 1996 – March 1998

ELEMENTARY LEVEL:

UP SOUTH School June 1994 – March 1996

St. Francis of Assisi College June 1990 – March 1994

TRAININGS ATTENDED:

• Telesales Excellence Training (sales) - September 2012

• BSP Circular 706 (Philippines) - August 2012

• 2010 Anti-Money Laundering CTF Basic Training for Consumer Banking - April 2012

• CitiPhone Australia Regional Insurance Certification Program - March 2012

• GCG Fraud Awareness Training - January 2012

• Customer Experience Back to Basics Mortgages Training - December 2011

• Anti-Bribery APAC [For Employees] - October 2011

• Customer Experience Back to Basics Mortgages Training - December 2011

• AML & Countering Terrorist Financing - January 2011

• Internal Fraud Training - December 2010

PERSONAL I NFORMATION:

Date of Birth : April 20, 1983

Place of Birth : Manila

Civil Status : Single

Height : 5’2”

Age : 31 y/o

Contact this candidate