Customer Service Management

LEO P. MATZEDER, JR.

*** *. ***** *******, ** ***08

Home Phone: 316-***-****

Cell Phone: 316-***-****

*********@*****.***

Seasoned professional with a unique combination of practical, hands on experience in contract

management and compliance, process improvement, and program management. Strong and proven

leadership skills. Customer service oriented. Proven success in negotiations, cost avoidance, risk

mitigation, opportunity identification, multitasking, process improvement, market analysis,

preparing and using metrics, proposal preparation, problem resolution, financial management,

budgeting, root cause analysis and improving profit margins. Advanced computer skills. Team

player. Mentor. Dependable. Excellent attendance. Strong Finance and Business Acumen.

Bachelor of Science in Management and Marketing. Bachelor of Arts in Economics. Master of

Business Administration. Master of Science in Acquisition and Contract Management.

WORK HISTORY:

Primerica Financial Services (June 2013 – Current) District Leader

Licensed by the State of Kansas and the Financial Industry Regulatory Agency. I work part time to

teach people how to get out of debt, budget their money, save money, help send their children to

college, obtain proper protection against sudden income loss, prepare for retirement and become

financially independent. Performed multiple Human Resource tasks such as recruiting, screening

candidates, hiring, training and development.

Spirit AeroSystems, Inc. (July 2007 to May 2013) Contract Administrator

As the Contract Administrator, it was my responsibility to evaluate the terms and conditions of the

contract, identify risks and opportunities, and make recommendations for acceptance, rejection or

modifications. In addition, I worked closely with Program Management, Quality, Sales and

Marketing, Engineering, Legal and Supply Chain to analyze and prepare new proposals by

reviewing the statement of work, the technical requirements and the quality requirements to ensure

compliance with contractual obligations. I worked closely with program management, staff and

union members to avoid unnecessary disruptions to the delivery schedules, teamed with

manufacturing to organize the shop flow using Kaizen techniques to improve the flow of parts

through and ensure part availability saving almost 2 hours in production time per unit, participated

in cost reduction efforts for a Contracts ultimately saving the company as much as $2 million

dollars and identified potential risks of $15 million dollars. Assisted in ensuring delivery

requirement were achieved and if not met, worked to develop solutions to rectify the current

situation and prevent future delivery concerns. Developed and presented material to Program

Management and senior leaders. Maintained a positive business relationship with both internal and

external customers. Managed multiple international, commercial and government contracts at the

same time.

The Boeing Company (March 1982 to July 2007) Technical Support/Contract

Administrator

Developed or improved procedures, processes and policies for Contracts, Engineering, Finance and

Supply Chain. Trained using the Capability Maturity Model Integration system for improving

processes, ensure vendor capability, and position the company to be successful in acquiring

contracts. Ensured compliance with contractual requirements, company policies and procedures.

Provided contract management support as needed for contractual changes and modifications.

Reviewed and evaluated contract terms and conditions.

LICENSE(S):

Private Pilot Single Engine + Kansas Life Producer + FINRA Series 6 Securities + FINRA Series

63 State Law

EDUCATION:

B.S., Business Management and Marketing, Kansas State University

B.A., Economics, Washburn University

Master in Business Administration, Saint Leo University

Master of Science Acquisition and Contract Management, Florida Institute of Technology

TRAINING & CERTIFICATIONS:

144 Hour Management Development Program, Boeing

Certificate in Management, Wichita State University

Boeing Basics of Leadership Development, Boeing

Certificate in Mastering Project Management –Villanova University

Certificate in Six Sigma – Green Belt –Villanova University

Certificate in Lean Six Sigma –Villanova University

Masters Certificate in Commercial Contracting – Villanova University

Masters Certificate in Government Contracting – Villanova University

Masters Certificate in Program Management – Villanova University

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